Fast and efficient service.
They explained to me how they will handle my problem and they delivered on time.
They explained to me how they will handle my problem and they delivered on time.
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by marlontaasan
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Sep 02, 2025 -
Greenway Kia West responded
Hi marlontaasan — thank you for the 5-star review! We’re glad our Greenway Kia West service team provided fast and efficient care, explained the repair process clearly, and delivered your vehicle on time. At our Kia service center in Orlando, we focus on transparent communication, dependable maintenance, and timely service so you can stay confident on the road. We look forward to helping with your future service needs!
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
Everything went well it was all very efficient and I was
satisfied with how everything turned out.
satisfied with how everything turned out.
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by HERRERA.ARCHIBOLD
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2025 -
Greenway Kia West responded
Hi HERRERA.ARCHIBOLD — thank you for the 5-star review! We’re glad to hear your visit with the Greenway Kia West service team was efficient and that you left fully satisfied. At our Kia service center in Orlando, we strive to provide reliable maintenance, clear communication, and a smooth experience at every appointment. We appreciate your trust and look forward to serving you again.
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
Everyone at the dealership is so nice and do a amazing
job on my car everytime!
job on my car everytime!
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by Caya40812
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2025 -
Greenway Kia West responded
Hi Caya40812 — thank you for the 5-star review! We’re thrilled to hear that our Greenway Kia West service team consistently takes great care of your car. At our Kia service center in Orlando, we’re committed to friendly service, reliable maintenance, and a smooth experience every time you visit. We truly appreciate your trust and loyalty!
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
Brett was awesome and totally took care of my radio and
had it replaced. It’s working great now !! Thank you Brett for being so nice and compassionate. Kia is very lucky to have you there
had it replaced. It’s working great now !! Thank you Brett for being so nice and compassionate. Kia is very lucky to have you there
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by Stringing
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2025 -
Greenway Kia West responded
Thank you for sharing your experience! We’re thrilled to hear Brett was awesome and took care of your radio replacement quickly and compassionately. At Greenway Kia West in Orlando, FL, our goal is to provide friendly, certified Kia service you can trust.
We’ll be sure to recognize Brett for his outstanding care. We look forward to seeing you again whenever your Kia needs service.
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
You’re very nice.
He knew about my car information and everything and he kept me up through the whole process.
He knew about my car information and everything and he kept me up through the whole process.
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by mjchambers2252
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2025 -
Greenway Kia West responded
Thank you for your kind words! We’re glad our team kept you updated throughout the process and made your visit stress-free. At Greenway Kia West in Orlando, FL, we pride ourselves on delivering clear communication and certified Kia service you can trust.
We appreciate your feedback and look forward to serving you again.
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
Even though they’re not the closest for Me, Greenway Kia
West are my #1 choice when it comes to Car service needs. Brett as well as Kyiera are the best example of that. Way to go! Greenway Kia West.
West are my #1 choice when it comes to Car service needs. Brett as well as Kyiera are the best example of that. Way to go! Greenway Kia West.
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by Luis.Melendezsa
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Greenway Kia West responded
Luis, thank you for making the trip to see us — we’re honored to be your #1 choice for Kia service. Brett and Kyiera will be thrilled to hear your kind words. We appreciate your loyalty and look forward to seeing you again at Greenway Kia West in Orlando.
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
The service was excellent, fast, professional, and of
good quality. The staff was very friendly and attentive.
good quality. The staff was very friendly and attentive.
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by Juan David
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Greenway Kia West responded
Juan David, thank you for your kind words. We’re glad our Kia service team provided excellent, fast, and professional care, and that our staff made your visit friendly and attentive. We appreciate you choosing Greenway Kia West in Orlando for your vehicle’s service needs.
— Mark Foster, Service Manager
📧 markfoster@greenwayauto.com
Communication is not great.
Didn’t complete the work I asked for. Didn’t recommend other needed work via email until after I left the dealership. Told me two hours to complete o
Didn’t complete the work I asked for. Didn’t recommend other needed work via email until after I left the dealership. Told me two hours to complete oil change and tire rotation but took four.
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by FLAME424
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Greenway Kia West responded
FLAME424, thank you for sharing your feedback. I’m sorry to hear about the communication issues and the delays with your service visit. That’s not the experience we want for our customers, and I’d like the chance to make it right. Please reach out to me directly at markfoster@greenwayauto.com
so we can discuss further.
— Mark Foster, Service Manager
On Aug 5, I brought my car in for a windshield wiper
repair at 11:30 AM. Tony told me I had to leave my car for days until 3 PM, then updated me at 4 PM that I’d need to bring it back another day. They
repair at 11:30 AM. Tony told me I had to leave my car for days until 3 PM, then updated me at 4 PM that I’d need to bring it back another day. They didn’t have the part and were waiting on my warranty. He promised to call me before 1 PM the next day with an update never did.
On Aug 15, I got a random text saying an appointment was set for Aug 19 at 9:30 AM no call, no confirmation to check my availability.Mine you that’s 10 days later.Back in Nov 2024, I had a similar bad experience with him (Tony) rushed out, nothing explained about the diagnostics, and the car started making a weird noise on the way home to late to take it back. I called multiple times, spoke to Maria, and was told my advisor would call me back never happened today is August 2025🙂.
When I scheduled my appointment this Aug 5 with Maria front desk lady. I specifically said I did NOT want Tony as my advisor yet I still got Tony. I’ve been coming here since 2022 and used to have great experiences, especially with the Haitian advisor with dreadlocks (he transferred) and Advisor Jessica, who always gave updates within the first hour. At this point, I don’t know if this place is under new management now, The communication is terrible and it feels like no one cares about customer concerns anymore. It’s time to take my business elsewhere.
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by Henrylubin
Service Price Transparency
Aug 15, 2025 -
Greenway Kia West responded
Hi Henrylubin,
I’m truly sorry for the experience you’ve described and the repeated communication issues you’ve faced with our service department. We never want a customer to feel unheard or frustrated, especially when they’ve been loyal to us for years. I’d like the opportunity to speak with you directly to review what happened and see how we can make this right. Please contact me at markfoster@greenwayauto.com or call the dealership so we can address your concerns personally.
– Mark Foster, Service Manager
My overall experience with this Kia Dealership is a 5/10
it has potential but I can say out of all the service advisor I have came across Brian Jones was a 10/10
it has potential but I can say out of all the service advisor I have came across Brian Jones was a 10/10
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by TEA
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2025 -
Greenway Kia West responded
Thank you for your honest feedback. While I’m glad to hear that Brian Jones delivered excellent service, I’m sorry the rest of your experience didn’t meet expectations. I’d like to learn more so we can improve. Please reach out to me directly at markfoster@greenwayauto.com.
— Mark Foster, Service Manager
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