Brian Banks | Page 11

Great car buying experience from the momentwe set foot on their lot. Knowledgeable staff that know their vehicles inside out, and who go the extra mile to ensure that you understand how to operate all the bu their lot. Knowledgeable staff that know their vehicles inside out, and who go the extra mile to ensure that you understand how to operate all the buttons/functions. More

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Best Dearership I have ever experienced Everything went smoothly from the start to the finish. My wife had just left the hospital and resided in a wellness home. The dealership made it poss Everything went smoothly from the start to the finish. My wife had just left the hospital and resided in a wellness home. The dealership made it possible to close by sending DAN and Mark to her for signing. More

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Second purchase I used this dealership because it was easy to purchase a vehicle on line. I was able to get price quotes, which made it easy to shop around. Also ha I used this dealership because it was easy to purchase a vehicle on line. I was able to get price quotes, which made it easy to shop around. Also having the lower tax rate helps I was disappointed however to find the hitch I had purchased had not been installed. I was hoping to use on vacation. I live 150 miles away and will have to arrange to go back to have done, not to happy about that. I was also given a price quote on a Forester when I was asking about a “ forest green” Outback. I have used this dealership for several years and have been very happy with service and the friendliness of staff. More

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Thorough, and good pricing Subaru superstore was awesome. They helped me by updating my radio (I didn't know it needed an update) and they fixed my oil drain plug for cheap. I g Subaru superstore was awesome. They helped me by updating my radio (I didn't know it needed an update) and they fixed my oil drain plug for cheap. I got an oil change, wheel alignment and a few other things done that i thought would cost in the 200 range but they saved me a good chunk of change. I walked out only paying 115. These guys are great and have great customet service. Thanks Subaru team. More

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Great facility Facility is kept up, clean, has snacks, drinks while waiting. Issues: Not much stock (i.e. choices) even though the lot appeared full. Took a LONG Facility is kept up, clean, has snacks, drinks while waiting. Issues: Not much stock (i.e. choices) even though the lot appeared full. Took a LONG time to get a vehicle to look at and/or test drive. The location system should be improved upon. Instruction on new vehicle: Had 2 prior Foresters so a lot of controls were the same. However, they SHOULD have mentioned that it has the "stop" feature - this is new to a lot of cars. At first panicked when I left the store and it "stalled" at a stop light. Then I remembered a relative had one that shut down also.... Also, should have mentioned how to fuel the car -- Took too long for the process - we were there about 9:30 and left at 3:30 (yes, test drove 3 times, but the delay in getting a car and the paperwork on a CASH deal was too long. Might have gone for an upgraded stereo pkg to be put in - but wasn't offered any "deal" - just the list cost. Receptionist: great idea and she was really trying to help us since our sales guy was not available. Give her an "A". Training personnel: Felt a little of a condescending attitude -- I might be older, but have a MBA and am a quick study. Figured out a lot from the manuals and most of it is the same as my prior vehicles. Finance: pushed even though we kept saying we were not interested - he new we had bought vehicles before.....and not new to the process. More

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Best car experience Brian was a super cool guy that made my family and I feel very comfortable in looking for a car for myself. I got the car I wanted and he was super su Brian was a super cool guy that made my family and I feel very comfortable in looking for a car for myself. I got the car I wanted and he was super super helpful. So happy with my wrx and my time at the Subaru dealership More

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Great Team of Associates Brian Banks, from start to finish was extremely professional, non pressuring, and a joy to work with. Joseph was so quick and thorough at explaining t Brian Banks, from start to finish was extremely professional, non pressuring, and a joy to work with. Joseph was so quick and thorough at explaining the financing. We are incredibly grateful! More

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Trustworthy , Honest & Humble. In the world of Car dealership,Brian Banks and Subaru Superstore are true outliers.Whether you want to test drive or buy they are honest to the core.T In the world of Car dealership,Brian Banks and Subaru Superstore are true outliers.Whether you want to test drive or buy they are honest to the core.They are perhaps the only ones in the Valley that will provide you transparent quotations,interest rates every time , any time! While other dealers play all typical bad tactics, Subaru superstore provides a true product buying experience that is relaxing, soothing , informative and personal with touch of humor. Brent Beck from finance was friendly and did not pressure us to buy any add-ons. Danielle explained all that we wanted to know about our Impreza very efficiently. While all my car buying "attempts" with other dealerships were forgettable, I am happy that I bought car from Subaru Superstore because these folks respect you, your time and not just your business! More

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Perfect car dealer From the initial contact to the final sale the dealership was ideal for me. They gave me competitive price ($2.5k less than the competition on a $30k From the initial contact to the final sale the dealership was ideal for me. They gave me competitive price ($2.5k less than the competition on a $30k car). They were not insisting on adding options and accessories to push the price up. They honored the verbal agreement regarding the price and financing. In the end I was nicely surprised by how professional and honest they were. I am a very satisfied customer and I would fully recommend this dealership to my friends and family. Five stars! More

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Subaru Experience From initial contact to purchase closing, entire process was professional. The staff we met with, Brian (sales), Danielle (delivery specialist) and From initial contact to purchase closing, entire process was professional. The staff we met with, Brian (sales), Danielle (delivery specialist) and Brent (business mgr) was knowledgeable and efficient. More

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