Brian Bendickson | Page 3

Ford dealer picked up my vehicle from my home and did a irecall in a timely manor and returned vehicle to my home, Thank you. irecall in a timely manor and returned vehicle to my home, Thank you. More

by davidkamrowski Verified Customer Verified Customer

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I buy all my cars at Luther! ! They service them and are always the best!!! ! They service them and are always the best!!! More

by dennis.miranowski Verified Customer Verified Customer

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Luther Ford was very quick at getting my vehicle fixed and it was actually covered by a recall and fixed other recalls that we didn’t know about. and it was actually covered by a recall and fixed other recalls that we didn’t know about. More

by Todd Verified Customer Verified Customer

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Great communication and done timely fashion. I would recommend highly and they even washed my car!! I would recommend highly and they even washed my car!! More

by ixoye14 Verified Customer Verified Customer

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Love the service. Been going here for years and always happy. Will be back. Yessir! Been going here for years and always happy. Will be back. Yessir! More

by Dave@infinityelectricnd.com Verified Customer Verified Customer

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Done on time and work completed as promised. Very happy with the service department at LFF! Very happy with the service department at LFF! More

by djshea0 Verified Customer Verified Customer

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I made an appointment to have my 2014 Ford Focus checked due to yet another problem with the transmission, that Ford admitted in writing, with the statement the car should be look at if it demonstrates symp due to yet another problem with the transmission, that Ford admitted in writing, with the statement the car should be look at if it demonstrates symptoms consistent with TCM malfunction. My car is including stalling upon acceleration from a stop. I was in communication with Luther 3 times prior to bringing my car in. Not once did anyone tell me that Luther was charging a $150.00 “diagnostic” fee for testing for a code related to TCM. I only learned about this fee once I was at the appointment and my parents drove from out of town to Fargo in two cars because I needed transportation during the time my car was in the shop (when I made the appointment I was told a day or longer depending on if it needed the part). When I checked in, I was told although my car was exhibiting symptoms consistent with TCM and Ford stated the car should be looked at, the charge would be charged. I did ask if the code did not show if the $150.00 included further diagnostic. The answer was no further testing would equal more money. My car is stalling in traffic. That is a safety issue. Ford recommended having the car be looked at if symptoms were present. My parents had taken time off of their schedule to drive a car to Fargo for me to use. I felt completely stuck. My car was operating in a way that caused the potential for an injury to myself or others. Ford themselves sent out the notice to seek diagnosis. For someone with the financial to take a $150.00 hit this would be not a big deal. I am not that person. My budget does not have that wiggle room especially considering there’s an ongoing transmission issue that is increasing in frequency and intensity. And even with that said, my biggest complaint and why I would never recommend Luther to anyone, is the fact that not once was I told about the fee and that it would be charged no matter the outcome of TCM code test. To me that is disrespectful at best and close to unethical if not unethical as a business practice. No, 0 stars reflects my thoughts. My car has had over 20 checks for issues related to the transmission since I purchased in 2016 including a clutch replacement in 2019. I have not yet once had an experience that I would say is positive and equaled respectful customer service. More

by mstolpman Verified Customer Verified Customer

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I was satisfied with Luther family fords service and response time and explanations of the issues with my f-150 response time and explanations of the issues with my f-150 More

by MEKRUPICH Verified Customer Verified Customer

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Service was great like always never had a bad experience there steve and Brian are amazing there steve and Brian are amazing More

by melanie.parkin1261 Verified Customer Verified Customer

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It was quick process and the service was done alot soon than expected, thank you for keeping us posted when are car was dine. than expected, thank you for keeping us posted when are car was dine. More

by BARBOSA Verified Customer Verified Customer

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