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Brian Benson
Brian Benson at Coastal Kia

Brian Benson | Page 2

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.7
34 Reviews
4.7

34 Reviews

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34 Reviews of Brian Benson

April 20, 2026

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Employee Rating

I spent over $900 cash/debit on service to my 2020 kia sportage. one of the services performed, changed the rear wiper blade, now, the rear wiper does not work. I brought it back and they wanted to char More

by LAURA.CANDELARIA
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 21, 2026

Coastal Kia responded

Laura, we apologize for your frustration. Please reach out to our Service Director John Wigger on his direct line 910-798-4716. Your concern may be an electrical issue with the motor, wiring, or switch, which is unrelated to the previous blade replacement. We are here to help and would like to discuss your concerns. We look forward to your call. Thank you

April 19, 2026

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Employee Rating

Best customer service. Was please the first 10 years with my 2012 Soul and so far just as pleased with my 2022 Soul. More

by conklin31084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Gary Nelson, David Knowles, Jay Turner, Barbara Ness, Aubrey Madison, Anthony "AJ" Boone

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Apr 19, 2026

Coastal Kia responded

Thank you for your loyalty! We sincerely appreciate the five star service review. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

April 15, 2026

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Employee Rating

Clear communication and thorough check. Very courteous staff, the dealership was clean and stocked with cookies and snacks. More

by JUDGEPOINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Weisman, Gary Nelson, David Knowles, Jay Turner, Aubrey Madison, Anthony "AJ" Boone

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Apr 15, 2026

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks and gracious compliments. We are thrilled to hear you were able to take advantage of our customer lounge experience. We truly appreciate you trusting Coastal Kia with your automotive service needs. We are here if you need anything. Thanks again!

April 15, 2026

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Employee Rating

The shop provided me with quick service, good communication from the staff. Very helpful and knowledgeable More

by kdetailed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Gary Nelson, David Knowles, Jay Turner, Barbara Ness, Aubrey Madison, Anthony "AJ" Boone

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Apr 15, 2026

Coastal Kia responded

Outstanding! Thank you for the five star service review. It was thoughtful of you to tag so many of our service team members with such high marks. We love hearing you found our team to be, "very helpful and knowledgeable." Thank you for trusting Coastal Kia with your automotive service needs.

March 07, 2026

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Employee Rating

Very courtesy and informative. Brian was very nice. ive already recommended this dealership to others. More

by JESSICABPINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2026

Coastal Kia responded

Thank for the recent recommendations! Your five star service review is greatly appreciated. Thank you for mentioning Brian Benson by name. We strive to deliver a truly exceptional experience to every client during every visit. We truly appreciate you trusting Coastal Kia with your automotive service needs. We are here if you need us.

March 05, 2026

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Employee Rating

All the Kia employees were friendly, courteous and professional. I had to wait slightly longer than I expected for the shuttle for the gentleman was very apologetic and appears to be very busy. It was More

by dianamessier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Nelson

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Mar 05, 2026

Coastal Kia responded

Thank you, we sincerely appreciate your patience during your recent service visit. Yes, Wilmington traffic can be a challenge. We love the feedback including, " all the Kia employees were friendly, courteous and professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your loyalty. We are here if you need us. We look forward to seeing you again during your next service visit. Thanks again!

March 05, 2026

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Employee Rating

Everyone was kind and thoughtful. Dealership is clean. Plenty of coffee and snacks. Didn’t have to wait long for service to be complete. More

by markyg514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Gary Nelson, David Knowles, Jay Turner, Barbara Ness, Aubrey Madison, Anthony "AJ" Boone

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Mar 05, 2026

Coastal Kia responded

Wow! Thank you for recognizing so many of our team members. We appreciate the five star review and gracious compliments. We always love to hear how our clients enjoy and are able to take advantage of our customer lounge experience during their visit. Thank you for trusting Coastal Kia with your automotive service needs!

February 21, 2026

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Employee Rating

Brian was great. He kept me posted on the progress of the service during my appointment. More

by brianpgraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2026

Coastal Kia responded

Thank you! Our entire team truly appreciates the five star service review. It was thoughtful of you to mention Brian Benson by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

February 01, 2026

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Employee Rating

Great service every time- will be back for future car care. Always a pleasure! Thanks! More

by polcol27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman, Gary Nelson, David Knowles, Jay Turner, Barbara Ness, Aubrey Madison, Anthony "AJ" Boone

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Feb 04, 2026

Coastal Kia responded

Thank you! We appreciate the five star service review. Thank you for trusting Coastal Kia with your automotive service needs.

January 29, 2026

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Employee Rating

Coastal Kia service is always exceptional. The service advisors kept me informed of the time it would take and the price was very fair. More

by hwaynet01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Tomlin

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Jan 30, 2026

Coastal Kia responded

Fantastic! Thank you for the five star service review and high marks for Bob Tomlin and Brian Benson. We love the feedback including, "Coastal Kia service is always exceptional." Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

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