Brian Conway | Page 2

Great guys. I traded in my 2018 Tacoma for fair price and purchased 2020 Tacoma for also fair price. The guys were very pleasant and professional to work a deal with and BS type dude. I will recommend them a purchased 2020 Tacoma for also fair price. The guys were very pleasant and professional to work a deal with and BS type dude. I will recommend them and go back for more deals. Bruno was my main guy but I can’t find him on here More

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The lack of professionalism and disrespect was appalling!! We have never experienced, nor have we ever heard of anyone experiencing, a staff using profanity towards a customer until our visit to appalling!! We have never experienced, nor have we ever heard of anyone experiencing, a staff using profanity towards a customer until our visit to DCH Freehold Toyota. After numerous phone calls with a manager (Brian) to make sure the car was worth a 6.5-hour drive, we asked if there was anything else we needed to know about the car that would be an issue; we were told no, so we arranged time off work to make the trip. The car itself was in great shape, however there were 4 different brands of tires on it, one of which (rear driver side) was dry rotted on the tread and sidewall! DCH Freehold Toyota states on their website that they "professionally inspect" all of their cars "using the highest quality control standards". Yet a car with a dry rotted tire was put on the lot. We brought the tire to a manager's (Matt) attention as a safety concern, stating that the tire would not make the drive home and asked for a replacement. The response was "That's xxxxxxxx". The manager also refused to look at the tire with us, stating the tread was measured as 10/32 upon mechanic's inspection. We stated the tread depth was not the issue, but rather the dry-rot, and were again told "That's xxxxxxxx" as he walked away. A saleswoman (Ann) proceeded to ask if we liked the car. We answered "Yes, but that tire is not safe and will not get us home". She then laid down a sales sheet, breaking down the cost of the car which was $3,000 above the listing price of $6,888! Listed on the sheet was an $800 "accessory fee" added to the listed price of the car because the dealership chose to add nitrogen filled tires and VIN etching to the windows. We did not ask for these features! The website also assures "no gimmicks, no surprises", yet did not advertise their true price of the car with the added accessory fee, along with an outrageous $799 dealer doc fee. After standing to leave, the manager was willing to drop the accessory fee, yet was not willing to put a new tire on the car OR take $100 off so we could purchase a new tire to make the drive home. The blatant disrespect, indifference for customer safety, and absence of professionalism resulted in the loss of an easy sale! No car is worth what we experienced. Spend your money elsewhere. More

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I bought a 2017 Honda pilot from DCH toyota. As soon as i drove it off the lot the transmission went literally 30 mins into me driving it home. I had to get it towed. Its been almost a 45 days. I still haven drove it off the lot the transmission went literally 30 mins into me driving it home. I had to get it towed. Its been almost a 45 days. I still haven't gotten the car back i been paying out of pocket to rent a car. I have tried to contact DCH multiple times but they never answer or call me back. Very bad customer service. STAY AWAY FROM THIS SHADY DEALERSHIP. More

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Great customer service real straight shooters. Made my decision easy and walked me through all the steps. Total transparency would recommend these guys to anyone decision easy and walked me through all the steps. Total transparency would recommend these guys to anyone More

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Would highly recommend Nori Wilhelm for any new or used purchase. She has always been a pleasure to work with and goes above and beyond to ensure everyone she works with is comfortable and happy throughout purchase. She has always been a pleasure to work with and goes above and beyond to ensure everyone she works with is comfortable and happy throughout the process. Brian and Paul are extremely down to earth and friendly to finish up with. This would be the only Toyota dealer I would refer friends and family to. Beyond a 5 star experience More

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Words can’t express enough what these people at Freehold Toyota have blessed me with. I walked into Freehold Toyota with alot of doubt and left with mindblowing happiness and, of course, a brand spanking ne Toyota have blessed me with. I walked into Freehold Toyota with alot of doubt and left with mindblowing happiness and, of course, a brand spanking new Toyota Camry. Excellent crew! And a giant thank you to Nori and Chad for make this 30 year old boy’s dreams come true!! More

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Whether you are buying new or preowned Freehold Toyota has treated us great for the many years of loyalty with family and friends. Excellent customer service with our Sales Rep Ian-Michael Salon, Superior has treated us great for the many years of loyalty with family and friends. Excellent customer service with our Sales Rep Ian-Michael Salon, Superior knowledge & easy Transaction. Excellent representation from management team Brian Conway & Meir Jefromski for another great Toyota experience. David & Stephanie M. More

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This was my first time buying a new Toyota. I spent many years driving Audi, Mercedes and BMW. I was very impressed by the showroom and how I was greeted when arriving at the dealership. My salesman Vinny years driving Audi, Mercedes and BMW. I was very impressed by the showroom and how I was greeted when arriving at the dealership. My salesman Vinny Vitolo was very knowledgeable about the product and walked me through everything. I was introduced to the sales manager Brian who took the time to answer any questions I had about the buying process. When all was done, Paul in finance took good care of me and reviewed all of the products available for my new car. Paperwork was all ready for me to sign. The entire process at Freehold Toyota was awesome and the staff backed that up. I would highly recommend this dealership! More

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Without a doubt, the best dealership experience I have ever had. I visited several dealerships within a 50 mile radius, and this was, without a doubt, the most honest dealership. Alex Jaroslawsky and Gene ever had. I visited several dealerships within a 50 mile radius, and this was, without a doubt, the most honest dealership. Alex Jaroslawsky and General Sales Manager Brian Conway were extremely helpful, friendly, and respectful. I was provided excellent service and got a great deal on a new RAV4 Hybrid Limited. It was clear that this dealership truly cares about its customers and would highly recommend purchasing at this dealership! More

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Fantastic service (from Ian) Ian was a fantastic associate to work with throughout the car buying process. This dealership needs more people that share Ian's patience and attentiv Ian was a fantastic associate to work with throughout the car buying process. This dealership needs more people that share Ian's patience and attentiveness. More

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