Brian Crandall
Brian Crandall at Heiser Chevrolet

Brian Crandall | Page 6

Sales Director / General Manager

Heiser Chevrolet

10200 W. Arthur Ave.
West Allis, WI 53227

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4.4
125 Reviews

Known for his outgoing smile and genuine demeanor, Brian is always out to win over customers. One way he accomplishes this is by keeping an “open door” and remaining accessible to all. Yet, it is Brian’s love of cars that keeps him on the showroom floor. Brian joined the Heiser family in 2004. He started in Sales yet quickly rose to the top, wearing a variety of hats along the way. Brian can empathize with employees and often helps coach them on improvement. He is seen as a versatile and friendly leader who understands the challenges and rewards of each role at the dealership. His motto is “treat everyone equally and with respect.” So, Brian encourages great service and revels in the outstanding online reviews the dealership receives. Oftentimes, they highlight feeling “valued” and remark on the way Heiser Chevrolet goes out for their customers. It’s a genuine effort that trickles down from the top, with Brian encouraging all to take the time to get things done right.

4.4

125 Reviews

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125 Reviews of Brian Crandall

May 21, 2020

Dealership Rating
Employee Rating

New car !! Came in for my first oil change that was scheduled during purchasing process and just about everyone I can remember that was apart of my purchasing pr More

by DENNISMCCARTHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Clark , James Priewe, Service Team, The team that did the new owners review

May 21, 2020

Heiser Chevrolet responded

Dear Dennis, Congrats on your new vehicle! We are so happy that you had a great experience for both sales and service. We thank you for choosing Heiser Toyota!

May 12, 2020

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Employee Rating

Did not fix issue prior to purchasing. Never recieved keys to remove limits on speed and radio. It has been almost a month and I cannot drive on the freeway. More

by TORI91699
Recommend Dealer
No

Other Employees Tagged: Jose Luis Solorzano

May 14, 2020

Heiser Chevrolet responded

Dear Valued Customer, We apologize for your inconvenience. We hope our manager was able to address your concerns to your satisfaction.

April 02, 2020

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Employee Rating

Always a great experience at Heiser! We have purchased many cars from them and will continue to give them our business. We are treated like family. More

by JACARNEY72
Recommend Dealer
Yes

Other Employees Tagged: David Shepard, Brad Sterling

Apr 10, 2020

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with David and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

November 14, 2019

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Employee Rating

Amazing service A+ effort whenever I deal with heiser they always treat us like family and goes above and beyond. Would highly recommend Jason Clark to anyone looking More

by TVOLKOMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Clark

Nov 14, 2019

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with Jason and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

October 30, 2019

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Employee Rating

Oil Change & all around check. Friendly greeting when I arrived. Prompt service of oil change, tire rotation & all around vehicle check. Excellent care of my vehicle, as always. A More

by FMKETOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Clark , Quinn Mihalski, Mark Scaffidi

Oct 31, 2019

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 11, 2019

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Employee Rating

Great experience at Heiser CHEVROLET I felt very welcomed the salesperson Amy was very knowledgeable and she listened to what we wanted Heiser's staff was great, they went over and beyon More

by edshieldsm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amy Elertson my sales person

Oct 11, 2019

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the great review! We are thrilled to hear that you had a great experience with Amy and the Heiser team. Thank you for choosing Heiser and we look forward to seeing you again in the future. Hope you're enjoying your new ride!

September 17, 2019

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Employee Rating

Vehicle sale & delivery I've taken many vehicles through Heiser, I keep returning because they do a wonderful service, from front to back. I can't say enough regarding my exp More

by VETTEXLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daryl Smith

Sep 18, 2019

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the 5-star review! We are happy to hear that you've continued to have a great experience with us. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

September 12, 2019

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Employee Rating

Dependable and great to work with So far all of my dealings with Heiser Chevrolet in West Allis have all been very positive. We have always been treated cordially and any service work More

by DEMAKKOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Clark , Mike Catanese

Sep 12, 2019

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the 5-star review! We are so happy to hear that your experience with Heiser has been positive time and time again. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 24, 2019

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Employee Rating

Great Service George is the best salesman ever will only buy vehicles from him . Service dept. is great good prices and good service. I use the shuttle service very More

by tkoch6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Catanese, Dan Gndat, George Kroening, Quinn Mihalski

Aug 27, 2019

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the review! We are so happy to hear that we've provided you with a 5-star all around experience. We greatly appreciate your business and look forward to seeing you again soon!

June 13, 2019

Dealership Rating

Great Service at a great place! Mike always does a great job of taking care of my vehicle's service, and has for years!! He also makes sure that the shuttle's available for me to get More

by LOGA.TAMMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Catanese, Dan - Heiser Shuttle Driver

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