Brian Gardner
Brian Gardner at Gates Toyota

Brian Gardner | Page 27

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
266 Reviews

Dealership Experience

16 yrs, 7 mos

4.8

266 Reviews

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266 Reviews of Brian Gardner

February 15, 2019

Dealership Rating

Windshield washer repair The windshield washer lines were frozen; no fluid was squirting on to the windshield. They thawed and cleaned out the tank, refilled it, and it works More

by gwenordave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin, Michael Ferrara , Samantha, Randon

February 05, 2019

Dealership Rating
Employee Rating

Very personable and professional employees. They were ready to check in my car when I arrived. The waiting room was clean and I appreciate the coffee and tea provided. My oil change was done pro More

by JHALL27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 31, 2019

Dealership Rating
Employee Rating

Standard oil change Good thorough service at a fair price. They caught a battery problem and fixed it for me the day before the Arctic vortex came through. So happy it More

by cshibata1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Ferrara

January 30, 2019

Dealership Rating
Employee Rating

It was so easy and so pleasant We were so grateful for Brian taking such great care of us and our car. Everything was so speedy, friendly and efficient! We love being a Gates custom More

by LOCALFOODCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kieth who drove us to Enterprise was awesome too!

January 29, 2019

Dealership Rating
Employee Rating

Diasappointed I like to have my car serviced by the dealership in which I bought the car. I like to have service on my cars that will make them last a long time. La More

by LIBBEYT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stephen Mackin , Austin Crimmins

Feb 26, 2019

Gates Toyota responded

Thank you for sharing your review and comments. We're sorry to see only a 2-star review. Our goal is always 100% customer satisfaction but sometimes we miss the mark. We would like to resolve all your concerns and issues with your recent service experience. Would you be so kind as to send a quick email to editor@gatesautomotive.com with your best contact information and we'll have our Service Manager call you to address your concerns. Again, thank you for sharing your feedback and we look forward to speaking with you soon.

January 29, 2019

Dealership Rating
Employee Rating

Good experience Maintenance visit for my new car went smoothly. The service department was on schedule so I was in and out in less than 45 minutes. More

by KIRBSERV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin , Austin Crimmins, Mike McNally

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