Brian Hastmann | Page 13

I had a problem with my transmission, I spoke with Josh on the phone. He told me to bring in my truck for a diagnostic. They found that I needed a new transmission. Josh took care of submitting the info to on the phone. He told me to bring in my truck for a diagnostic. They found that I needed a new transmission. Josh took care of submitting the info to the warranty company, set me up with a loner vehical. He texted me updates about the progress of the repaire. Amazingly, I dropped my vehicle off Sunday evening and was contacted Tuesday noon time that my truck was finished and ready for pick up.Josh and the Koons team did a very good job. They made a stressful situation much easier to bare. Thanks Guys Anthony Fitch Jr. More

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I have brought my car here at the Koons in Whitemarsh and at 1 st had great service. The past year have had the absolute worst service. I talked to them since I have had to bring my car back 3 times for the at 1 st had great service. The past year have had the absolute worst service. I talked to them since I have had to bring my car back 3 times for the same thing and they can’t seem to give me a good or correct answer. I bought the tire protection plan that I had to make them aware of since they have continued to try to charge me 49.99 every time to fix a tire they never even checked any warranty’s and if you don’t question they would try to charge you. Totally unacceptable in my eyes that should be the 1 st thing you do for your customer before saying anything is wrong with it! Just customer service 101!!! So back for a 2 Nd time in 1 week about the same thing I have had it here for 3 times in 3 months tire sensor saying low air. Every time I bring it in they say the sensor is wrong and adjusted something and plug a tire the last time that had a nail in it and tried to charge 49.99 until I said I had tire protection. Today I was told that the reason things have been not do good here lately since I made a complaint was because since they have such good reviews people are bringing there cars here to the Whitemarsh koons because they have the better reviews and now their workers are spread thin! I told them I brought my car from them that maybe they should consider that!! It has been an awful experience and they truly don’t care. I took 2 vacation days from work because last time they could not get to my car even knit dropped off the night before and it took 2 days to just find out the problem and they could not give me a lender for me to get to work! Once 1 complained the manager said they could give me a lender and he didn’t understand why they didn’t explain that to me . I guess they didn’t explain it just like they don’t check your warranty’s. So maybe your car buying experience was good but service is a whole other ballgame!! More

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Best car buying experience ever! Dealing with Koons was by far best car buying experience! Preston was most attentive, responsive, courteous and accommodating. I've had nothing but ex Dealing with Koons was by far best car buying experience! Preston was most attentive, responsive, courteous and accommodating. I've had nothing but experience with anyone I came in contact with at Koons. Great job!!! More

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Great job I would recommend my family and friends to come to koons of Whitemarsh to buy a new or used car from Preston and the service is great I would recommend my family and friends to come to koons of Whitemarsh to buy a new or used car from Preston and the service is great More

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Wonderful people to deal with I have dealt with this dealership since 2006. I have always been treated with respect and all questions were answered. I highly recommend this dealers I have dealt with this dealership since 2006. I have always been treated with respect and all questions were answered. I highly recommend this dealership. More

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Great! We spent some time chasing a start stop issue with our 2018 Cruze. Brian Hastmann took his time to explain everything (twice actually, once to me and We spent some time chasing a start stop issue with our 2018 Cruze. Brian Hastmann took his time to explain everything (twice actually, once to me and once to my mother). He looked into possible bulletins and was even able to squeeze us in on a busy Saturday to get the car looked at. Brian left no stone unturned when it came to finding out the issue with our car. I will always go to Koons Chevrolet because of Brian! More

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This too can be you I will tell you that this is my second truck from Koons .Ed and Sheri are both Phenomenal. People at Koons. I would recommend this dealership too othe I will tell you that this is my second truck from Koons .Ed and Sheri are both Phenomenal. People at Koons. I would recommend this dealership too others. More

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Brian is the best I have known Brian to a long time time and every time he does and outstanding job by being very professional, friendly, and knowledgeable . He is very I have known Brian to a long time time and every time he does and outstanding job by being very professional, friendly, and knowledgeable . He is very personable and cares about your needs and always goes out of his way to make sure things are done the way you want them. Thanks Brian for always being on point . More

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Thank you Simple easy and straightforward Came in to have my vehicle serviced and ended up trading up for a better deal on a newer model truck. Simple easy and straightforward Came in to have my vehicle serviced and ended up trading up for a better deal on a newer model truck. More

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Preston was a great guy, no pressure just the honest facts Preston gives the dealership an air of PATIENCE. HE DID NOT PRESSURE the sale, he was upfront. Even when i go back in for service he stops and holds c Preston gives the dealership an air of PATIENCE. HE DID NOT PRESSURE the sale, he was upfront. Even when i go back in for service he stops and holds conversation. The dealership itself in my opinion is good but Preston makes it that much better More

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