Brian Hastmann | Page 13

Phone hook up My last visit was help hooking up my phone. Brian is always helpful and courteous. I trust him for all my mechanical problems and would recommend h My last visit was help hooking up my phone. Brian is always helpful and courteous. I trust him for all my mechanical problems and would recommend him. More

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Always exceptional service I have been dealing with Brian for serveral years for both my vehicles. With every evaluation, Brian goes above and beyond to explain, in detail, wha I have been dealing with Brian for serveral years for both my vehicles. With every evaluation, Brian goes above and beyond to explain, in detail, what is needed to maintain/fix or what his mechanic foresees as a future concern. His knowledge and expertise in the field and with customer service is exemplary. More

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Great service and honesty!! Recently had my Chevy HHR serviced for a strange noise. I was greeted by Brian Hastmann, who made me feel right at ease that he would help figure out Recently had my Chevy HHR serviced for a strange noise. I was greeted by Brian Hastmann, who made me feel right at ease that he would help figure out what was going on. Brian was very professional and could tell right away that I was upset. He assured me that he would personally see to it that we would figure out the problem and fix it. Turned out to be a small claspy thing that needed tightening. I told him shockingly, “wow, you could have charged me for a new muffler and I wouldn’t have known the difference!” Brian said, “ma’am, I take pride in doing right by my customers and I want them to be able to trust me and the people here!” Well I was impressed by his professionalism and honesty. Not many auto repair places would have done that but Brian made sure I would trust bringing my vehicle there for repair no matter how big or small. I was in and out within an hour. Honestly and kindness go a long way with me and dealers need more service advisors like Brian! More

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Service with a smile Brian constantly goes above and beyond what he’s required to do. No matter what the issue is it gets taken care of. Wouldn’t think of taking my truck Brian constantly goes above and beyond what he’s required to do. No matter what the issue is it gets taken care of. Wouldn’t think of taking my truck anywhere else More

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Outstanding Service Advisor and Department Brian Hastmann has been my service advisor for more than 10 years. He is professional, friendly, easy going, and a great person all around. Brian expl Brian Hastmann has been my service advisor for more than 10 years. He is professional, friendly, easy going, and a great person all around. Brian explains my repairs to me so that I understand what is being done. Not mechanic talk. He is truthful and does not try to rip me off like other dealerships. He cares about his customers and their wellbeing. I trust what Brian says and this is why I keep returning to have my vehicle serviced at Koons Cheverlot WhiteMarsh. More

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Customer experience was great I've been driving for a couple years now & my father has sent me to him ever since I know I am in good hands no matter what. He is so polite and very I've been driving for a couple years now & my father has sent me to him ever since I know I am in good hands no matter what. He is so polite and very respectful, always great customer assistance with Brian I would recommend him to anybody. More

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Service department I have been working with Brian Hastman for years and I know I'm safe with him. He makes me feel comfortable and happy with my service. My wife and dau I have been working with Brian Hastman for years and I know I'm safe with him. He makes me feel comfortable and happy with my service. My wife and daughter come to Koons now because of Brian. Thanks More

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Excellent Service Department, Friendly People I have always found Koons Service Department, very friendly, knowledgeable, and addresses all concerns of the customer. Highly recommend it. Brian I have always found Koons Service Department, very friendly, knowledgeable, and addresses all concerns of the customer. Highly recommend it. Brian Hastmann has been my Service Advisor since my first purchase with Koons years ago. I absolutely love his honestly and great customer service. More

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Great Place I always have a great experience every time I go to Koons Chevrolet. Day one, from the beginning when I walked in the door, the time I purchased my c I always have a great experience every time I go to Koons Chevrolet. Day one, from the beginning when I walked in the door, the time I purchased my car, or needed service and phone customer service is always Excellent. Satisfaction Guaranteed More

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Older Truck Treated Like it was New Spoke to Brian Hastmann about an Issue with my 1997 K1500 that I thought might be Fuel Injector related. I wanted Koons to diagnose the problem and re Spoke to Brian Hastmann about an Issue with my 1997 K1500 that I thought might be Fuel Injector related. I wanted Koons to diagnose the problem and report back to me. The next day Brian Hastmann called to confirm the Injector was at fault. He presented me with 3 options to get the Issue corrected. One option was a cleaning that has an 80% success rate, but was the least expensive. The second Option was to replace the Failed Injector which would solve the problem. The third Option was to convert from CPFI (SFI) to MFI which was discussed in a Technical Service Bulletin Issued by General Motors. I chose the Third Option. While Koons was Diagnosing my Truck they performed a major Inspection and had some suggested repairs. Brian was very Professional. He discussed each repair with me in detail and together we weighed the need to take immediate action or if the repair could wait. I authorized some of the repairs as I knew the Truck had other Issues being 18 years old. I have been driving the Truck for 2 weeks now since the repairs were made and I couldn't be more satisfied. The Truck runs like new again. Everything is so expensive these days but I don't mind paying what's fair especially when the work is done right and done right the first time. I recommend Koons Chevrolet of White Marsh 100% and Brian Hastmann as the go to person for all your service needs. I don't know the Mechanics Name (Tech 193) that worked on my Truck, but he obviously is a Great Mechanic and treated my Truck as if it were his own. Thanks to everyone! More

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