Brian was extremely helpful with my car situation, He
went above and beyond my expectations!!
went above and beyond my expectations!!
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by courtneythornton1001
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2025 -
Greenway Kia West responded
Courtney, thank you for sharing your experience. We’re thrilled to hear Brian went above and beyond to help with your car situation. I’ll be sure to recognize him for his outstanding service. We look forward to assisting you again at Greenway Kia West.
— Mark Foster, Service Manager | markfoster@greenwayauto.com
My overall experience with this Kia Dealership is a 5/10
it has potential but I can say out of all the service advisor I have came across Brian Jones was a 10/10
it has potential but I can say out of all the service advisor I have came across Brian Jones was a 10/10
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by TEA
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2025 -
Greenway Kia West responded
Thank you for your honest feedback. While I’m glad to hear that Brian Jones delivered excellent service, I’m sorry the rest of your experience didn’t meet expectations. I’d like to learn more so we can improve. Please reach out to me directly at markfoster@greenwayauto.com.
— Mark Foster, Service Manager
Not the nicest auto dealership I’ve visited.
Brian was nice to deal with but the condition of the service area including the customer
waiting area were not the nicest
Brian was nice to deal with but the condition of the service area including the customer
waiting area were not the nicest
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by Larry.luteran
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2025 -
Greenway Kia West responded
Thank you for your feedback, Larry. I’m glad to hear Brian provided good service, but I’m sorry the condition of our service and waiting areas didn’t meet expectations. I’ll review this with our team to make improvements. If you’d like to share more details, please contact me at markfoster@greenwayauto.com.
— Mark Foster, Service Manager
Totally disrespectful to lie to you in the face saying
that 1 tire calibration takes 1 hour, 6 hours for a simple 2 tire mounting and rotation, then saying the machine was down, wasted my whole day at the
that 1 tire calibration takes 1 hour, 6 hours for a simple 2 tire mounting and rotation, then saying the machine was down, wasted my whole day at the dealership even that I returned, when he mentioned 3 hours.
Service department was stellar before, now is going really terrible.
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by Henry33
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2025 -
Greenway Kia West responded
Henry, I’m sorry for the frustration and the delays you experienced during your recent visit. That’s not the level of service we strive to provide, and I’d like to personally review what happened. Please contact me at markfoster@greenwayauto.com so we can discuss this and work toward a resolution.
— Mark Foster, Service Manager
I have always had a positive experience when a visited
Sales and/or Service Departments.
Sales and/or Service Departments.
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by SM
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2025 -
Greenway Kia West responded
thank you for sharing your feedback! We’re glad to hear you’ve consistently had positive experiences with both our Sales and Service Departments here at Greenway Kia West. We appreciate your loyalty and look forward to your next visit.
– Mark Foster, Service Manager | markfoster@greenwayauto.com
The service was very professionally done.
Brian explained the process and also indicated the time it would take.
Brian explained the process and also indicated the time it would take.
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by barbaralmn1988
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2025 -
Greenway Kia West responded
Thank you for your feedback! We’re happy to hear Brian provided a professional service experience and kept you informed throughout the process. We appreciate you choosing Greenway Kia West and look forward to assisting you again.
– Mark Foster, Service Manager | markfoster@greenwayauto.com
Always dependable and reliable.
But last couple of time my car was not washed per usual. Other than that very happy with service.
But last couple of time my car was not washed per usual. Other than that very happy with service.
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by AIRLINEGUY14
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2025 -
Greenway Kia West responded
Hi, thank you for your continued trust in Greenway Kia West and for sharing your feedback. We’re glad to hear you find our service dependable and reliable, but we’re sorry your recent visits did not include the usual car wash. We’ll share this with our team to ensure we meet expectations on your next visit. We appreciate your loyalty and look forward to serving you again.
— Mark Foster, Service Manager | markfoster@greenwayauto.com
Brian took care of me on both my visits there to resolve
my engine light coming on. Gave great tips and advice on where to purchase my gas and how to treat it.
my engine light coming on. Gave great tips and advice on where to purchase my gas and how to treat it.
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by Cantread
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2025 -
Greenway Kia West responded
Thank you for your review! We’re happy to hear that Brian was able to assist you on both visits and provide helpful tips to keep your Kia running smoothly. We appreciate your trust in Greenway Kia West in Orlando, FL, and we look forward to helping you with any future service needs.
— Mark Foster, Service Manager – markfoster@greenwayauto.com
Aug 20, 2025 -
Cantread responded
Brian took care of me on both my visits there to resolve my engine light coming on. Gave great tips and advice on where to purchase my gas and how to treat it.
I gave a low rating because of your service department.
I dropped my car off June 23, and, didn't get it back until Aug 1. I was treated with horrific disrespect! I am a senior and I am in shock over such
I dropped my car off June 23, and, didn't get it back until Aug 1. I was treated with horrific disrespect! I am a senior and I am in shock over such treatment! Unanswered calls, and texts, and, when you did reach someone, disrespect.. You can't leave anyone there a message because it always goes to error.if not for the general manager I do not believe I would've received my car on Aug 1. Because of this treatment I will NEVER buy another Kia.
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by jdecker4321
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
Greenway Kia West responded
We’re very sorry to hear about your experience and the delay in returning your vehicle. This is not the level of respect or service we aim to provide. I would like the opportunity to discuss this with you directly so we can better understand what happened and work toward making things right. Please contact me at markfoster@greenwayauto.com. – Mark Foster, Service Manager
Aug 14, 2025 -
jdecker4321 responded
I do not see anything to discuss with you. Shame on you for treating people the way you treated me. People need to know what is going on with their vehicles. That is no crime. I was given dates when my car would be ready, I tried and tried to call you, but, had to call the sales department so they could walk over a message from me. Then, when she called back, her response was ( at 3:00 p.m.) "the day isnt over yet is it". I never got a call back, and, had to find a ride there the next day because your system doesnt allow messages to be left. I had to have a "meeting," with 4 of your service team just to get you to check my engine. And thats after i told you my mechanic said it was the engine. When i said that, i was told "you trust a mechanic over Kia technecians?" It was the engine, and, i believe you dragged your feet getting correct information to Kia Corp. to hold up the repair!
The worst dealership ever!
Never buying cars from that store again… really bad sales person and xxx services
Never buying cars from that store again… really bad sales person and xxx services
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by 744paulo
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We take your comments seriously and would like to learn more so we can address your concerns directly. Please contact me at anaslazaar@greenwayauto.com so we can discuss your experience further and work towards a resolution.
— Anas Lazaar, General Manager
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