I gave a low rating because of your service department.
I dropped my car off June 23, and, didn't get it back until Aug 1. I was treated with horrific disrespect! I am a senior and I am in shock over such
I dropped my car off June 23, and, didn't get it back until Aug 1. I was treated with horrific disrespect! I am a senior and I am in shock over such treatment! Unanswered calls, and texts, and, when you did reach someone, disrespect.. You can't leave anyone there a message because it always goes to error.if not for the general manager I do not believe I would've received my car on Aug 1. Because of this treatment I will NEVER buy another Kia.
More
by jdecker4321
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
Greenway Kia West responded
We’re very sorry to hear about your experience and the delay in returning your vehicle. This is not the level of respect or service we aim to provide. I would like the opportunity to discuss this with you directly so we can better understand what happened and work toward making things right. Please contact me at markfoster@greenwayauto.com. – Mark Foster, Service Manager
Aug 14, 2025 -
jdecker4321 responded
I do not see anything to discuss with you. Shame on you for treating people the way you treated me. People need to know what is going on with their vehicles. That is no crime. I was given dates when my car would be ready, I tried and tried to call you, but, had to call the sales department so they could walk over a message from me. Then, when she called back, her response was ( at 3:00 p.m.) "the day isnt over yet is it". I never got a call back, and, had to find a ride there the next day because your system doesnt allow messages to be left. I had to have a "meeting," with 4 of your service team just to get you to check my engine. And thats after i told you my mechanic said it was the engine. When i said that, i was told "you trust a mechanic over Kia technecians?" It was the engine, and, i believe you dragged your feet getting correct information to Kia Corp. to hold up the repair!
The worst dealership ever!
Never buying cars from that store again… really bad sales person and xxx services
Never buying cars from that store again… really bad sales person and xxx services
More
by 744paulo
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We take your comments seriously and would like to learn more so we can address your concerns directly. Please contact me at anaslazaar@greenwayauto.com so we can discuss your experience further and work towards a resolution.
— Anas Lazaar, General Manager
Thanks for taking care of my car I will always come back
and refer others
and refer others
More
by Ayonna
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Greenway Kia West responded
Thank you, Ayonna, for trusting us with your vehicle and for your kind words! We’re thrilled to hear that Brian Jones and Jesse Martins provided the service that keeps you coming back to Greenway Kia West. Your recommendation means a lot to our team. If you need anything in the future, please contact me at markfoster@greenwayauto.com. We look forward to serving you again!
— Mark Foster, Service Manager
Smooth My experience with the dealership was
straightforward and efficient. The staff was knowledgeable, respectful, and didn’t pressure me during the process. They clearly explained the vehicle
straightforward and efficient. The staff was knowledgeable, respectful, and didn’t pressure me during the process. They clearly explained the vehicle details, financing options, and were responsive to my questions. Overall, it felt like they valued my time and business.
More
by kylant42
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Jones
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your thoughtful review and for choosing Greenway Kia West! We’re pleased to hear your experience was smooth and efficient, and that our team provided clear information and respected your time. Our goal is to make every vehicle purchase or lease straightforward and stress-free. If you have any questions or need further assistance, please reach out to me at anaslazaar@greenwayauto.com. We appreciate your business and look forward to serving you again!
— Anas Lazaar, General Manager
Everyone is so nice and friendly They always make sure
your car gets fixed They treat you like family
your car gets fixed They treat you like family
More
by DIGIANNANTONIJ89
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Jones
Aug 04, 2025 -
Greenway Kia West responded
Thank you so much for your kind words! We’re grateful to have you as part of the Greenway Kia West family. Our team is dedicated to providing friendly, reliable service and making sure your car is always well taken care of. If you ever need anything or have questions about your Kia, please reach out to me at markfoster@greenwayauto.com. We look forward to seeing you again!
— Mark Foster, Service Manager
Quick service and responsive to my questions and needs
Quick service and responsive to my questions and needs and accommodating to my comfort while waiting.
Quick service and responsive to my questions and needs and accommodating to my comfort while waiting.
More
by Undeadtedbear
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Jones
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your kind words and for choosing Greenway Kia West! We’re pleased to hear you found our service quick, responsive, and accommodating to your comfort while waiting. Ensuring a positive, comfortable experience for every guest is important to us. If you need anything else or have questions about your Kia, please contact me at markfoster@greenwayauto.com. We appreciate your trust and look forward to serving you again!
— Mark Foster, Service Manager
Aug 01, 2025 -
Undeadtedbear responded
Thank you for everything!
Brian is the bomb!
! Helped me with getting my car serviced. Kept me up to date on the progress of my car and got me out in a timely manner.
! Helped me with getting my car serviced. Kept me up to date on the progress of my car and got me out in a timely manner.
More
by ELIZABETHANNLYON
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Greenway Kia West responded
Thank you so much for your wonderful feedback! We’re delighted to hear that Brian Jones provided you with excellent service and clear updates during your visit to Greenway Kia West. Our Orlando team is dedicated to making your Kia service experience smooth and efficient. We appreciate your trust and look forward to assisting you again!
– Mark Foster, Service Manager | markfoster@greenwayauto.com
Keiara is very informative.
She always takes care of me here at kia. She always keeps me confident about the services being done to my car. Keep up the great work !
She always takes care of me here at kia. She always keeps me confident about the services being done to my car. Keep up the great work !
More
by etolozano
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Greenway Kia West responded
Thank you for your kind words! We’re thrilled to hear that Keiara, Brett, Brian, and Tony have consistently provided you with informative and confident service at Greenway Kia West. Our Orlando service team is committed to your satisfaction and vehicle care every visit. We appreciate your loyalty and look forward to serving you again!
– Mark Foster, Service Manager | markfoster@greenwayauto.com
Was good service, to the point and very efficient.
Brian was a delight to work with
Brian was a delight to work with
More
by geroullasala
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Greenway Kia West responded
Thank you for your feedback! We’re pleased to hear that Brian Jones and Gabriel Taurus made your service experience efficient and enjoyable at Greenway Kia West. Our Orlando team is dedicated to providing top-quality Kia service every visit. We appreciate your trust and look forward to serving you again!
– Mark Foster, Service Manager | markfoster@greenwayauto.com
Always does great service- everyone there is super
friendly and helpful and is very transparent about the most important maintenance that needs to get done on my car!
friendly and helpful and is very transparent about the most important maintenance that needs to get done on my car!
More
by evee1us
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2025 -
Greenway Kia West responded
Thank you so much, evee1us, for your positive feedback! We’re thrilled to hear that Brian Jones and the entire Greenway Kia West service team consistently provide transparent, friendly, and helpful service for your vehicle. Our goal is to keep your Kia running smoothly while ensuring you always know what maintenance is most important.
If you ever need further assistance or have questions about your Kia’s service needs, please reach out to me directly at markfoster@greenwayauto.com. Thank you for trusting Greenway Kia West as your go-to Kia service center in Orlando!
#KiaService #GreenwayKiaWest #OrlandoKia #CarCare
– Mark Foster, Service Manager
Dealer Reviews
Cars for Sale
Dealer Log In
