Brian Matthews | Page 6

Brain M in the service department always goes above and beyond, he’s honest and genuine and a pleasure! We wouldn’t dare go anywhere else beyond, he’s honest and genuine and a pleasure! We wouldn’t dare go anywhere else More

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Very difficult getting a return phone call. Had car serviced and requested wash and wax Was told it was not necessary , car would be cleaned . It was not! serviced and requested wash and wax Was told it was not necessary , car would be cleaned . It was not! More

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Excellent service. The manager Brian went above and beyond and made sure I had a really positive experience. Have bought multiple cars at this dealership and won’t go anywhere else. Will be back! beyond and made sure I had a really positive experience. Have bought multiple cars at this dealership and won’t go anywhere else. Will be back! More

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Our salesman, Renee Lapaz did a great job! He was very patient, showing us multiple cars and went above and beyond to make sure the car we bought was ready on time and everything promised was done properl patient, showing us multiple cars and went above and beyond to make sure the car we bought was ready on time and everything promised was done properly. I also had a good experience with the service manager, Brian Matthews, who made sure a small problem with the vehicle was fixed quickly before we left. I highly recommend Renee, Brian and the Herb Chambers Lexus dealership. More

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Incompetent and unethical service team They damaged my front rim and blamed it on corrosion. First they claimed that they had a video and when I put them on the spot, they backed out of t They damaged my front rim and blamed it on corrosion. First they claimed that they had a video and when I put them on the spot, they backed out of their offer and never presented the video. Then they asked me to speak to another dealership. When I got confirmation from an independent dealership, they would not consider their assessment. They treat their customers like they are ignorant. They do not deserve my business. More

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Chris delivers luxury product sales and support! From my first visit, Chris demonstrated a real eagerness to help and support me, not just make a deal work for him/Lexus. He stayed late (both times) From my first visit, Chris demonstrated a real eagerness to help and support me, not just make a deal work for him/Lexus. He stayed late (both times), and we did the test drives that I needed. I was unsure if I wanted one from his inventory or another that was closer to me (Sharon represents an hour drive for me each way). After my first visit Chris made a couple follow up calls - very respectful and not pushy at all, just the right balance. I was talking to several other dealerships, and Chris was BY FAR the most and best engaged - super professional. One detail that caught my attention through the sales process is that in other dealerships the manager is the one who typically does the follow up calls. I don't like that at all. I want the person who's working with me to do the follow up calls to nurture a working relationship, not talk to someone that I barely know or may have never even heard of or met. Chris' personal touch is exactly what I want from a luxury product sales process. Personal. Get to know me. Work with me, not just sell to me. Chris has absolutely the right approach, and that strongly influenced my purchase decision despite Sharon being so inconvenient for me. Throughout the sales process Chris was nothing but all-smiles. He took care of things and kept every interaction light and lively. No snootiness, very humble and down to earth. Overall, it was a great purchase experience. This was the first CPO vehicle that I purchase; I'd always purchased brand new but had to unexpectedly replace my Lexus after a tree flattened it! So, I was somewhat apprehensive about CPO, but Chris gave me assurances that all would be fine and if anything was found it would be dealt with. Herb Chambers' CPO purchase policies were a super big plus for me, so I limited my search to Herb Chambers inventory. I did purchase the vehicle, and something (a little surprising, as it was a very obvious issue) was found afterwards. And, as Chris said, it was dealt with. I did need his help and support to get everything squared away, and he didn't stop after the sale was closed; he made sure that I was taken care of even after he had closed the deal. When I needed it, his hand-off to Brian Matthews was seamless from my perspective, and Brian took care of everything right away. I HIGHLY recommend talking with Chris if you need to purchase a vehicle. He knows the vehicles very well and takes healthy pride in the product. He spent some time showing me all the features before I drove away. He paid attention to the little details, which are sometimes the most memorable. I read through some of the other comments here, and I can totally see Chris in them. You'll be in great hands with Chris! Regarding my DEALERSHIP rating (since that isn't optional in this survey, which I would have preferred to skip)... I struggled a bit with those two questions... As I imply above, there was an issue; and, there was some unpleasant stuff with the Service Department. So, I did need help - that's an issue. AND, Chris and Brian took care of things. So, I can't say the overall rating of this dealership is excellent... Recommend this dealership ... I experienced a bit of a jaw-dropping, unpleasant situation, very surprising ... AND, Brian did the right thing and took care of everything immediately and without any hesitation, which I sincerely appreciated and sent him an email to thank him for his support. Full transparency. More

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Excellent customer service from Mark Vigor. This is my fourth Lexus purchased from Mark! From sales to finance to service everything was fantastic as always. fourth Lexus purchased from Mark! From sales to finance to service everything was fantastic as always. More

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Lexus Certified Pre-Owned Purchase I have been a very happy client of the Service dept for over 3 years. The service oriented culture of the dealership is ingrained on the Sales dept as I have been a very happy client of the Service dept for over 3 years. The service oriented culture of the dealership is ingrained on the Sales dept as well. I had an outstanding experience trading-in my 2014 RX for a 2017 RX. Marc Vigor listened to what I was looking for and had me test drive 3 different vehicles to ensure we found the perfect vehicle. More

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Very please The employees were very helpful. The atmosphere was very pleasant. Everyone I worked with was kind and knowledgeable. That’ was very good. Overall ex The employees were very helpful. The atmosphere was very pleasant. Everyone I worked with was kind and knowledgeable. That’ was very good. Overall experience Wonderful. More

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Outstanding Experience...James Burbine ...all 10's I have nothing but excellent things about James Burbine. Upon driving into the dealership without an appointment he quickly found the problem but unfo I have nothing but excellent things about James Burbine. Upon driving into the dealership without an appointment he quickly found the problem but unfortunately the part had to be ordered. He was very apologetic but said it would be ordered and could be fixed tomorrow. The following day not alone did he replace the part he said he would speak with his boss (Brian M) and as a courtesy he was able have the the cost waived. He also cleaned the area like new! Needless to say I was very pleased and grateful. James was excellent throughout the the entire process. He is an asset to the dealership, the service and the Lexus brand. More

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