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Brian Poteracki
Brian Poteracki at Arlington Heights Buick GMC
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Brian Poteracki | Page 3

Certified Service Advisor

Arlington Heights Buick GMC

777 W Dundee Rd
Arlington Heights, IL 60004

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4.9
411 Reviews
4.9

411 Reviews

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411 Reviews of Brian Poteracki

November 14, 2023

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Employee Rating

The team members are very friendly and helpful. They kept me informed throughout the process. More

by Cheri S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelley Barr

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Nov 15, 2023

Arlington Heights Buick GMC responded

Cheri, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

November 14, 2023

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Employee Rating

Brian kept me up to date throughout my service visit today on what need to be done today. Super good service as always, that is why I only bring my vehicle to Arlington Heights GMC/Buick. More

by denise1819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelley Barr

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Nov 15, 2023

Arlington Heights Buick GMC responded

Denise, it’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

November 06, 2023

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Employee Rating

Mike Baker and the whole service department are great. The dealership services all of my vehicles whether purchased there or not. More

by Callahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Baker, Chris Parisi

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Nov 07, 2023

Arlington Heights Buick GMC responded

Callahan, it’s great to know that Mike provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

November 05, 2023

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Everyone was very professional. They explained what they were doing. Brian was fantastic. I will continue to do business with this company. More

by jimhartman49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Nov 06, 2023

Arlington Heights Buick GMC responded

Jim, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

October 27, 2023

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All the people that I encounter during my visits to this dealership are very polite and ready to help More

by virginialujan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Oct 30, 2023

Arlington Heights Buick GMC responded

Virginia, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Buick GMC Team

October 24, 2023

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Employee Rating

Great service department. Sales reps are helpful and courteous. Car rental while waiting for my car to be serviced outstanding. More

by randy cotter
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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Oct 25, 2023

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Randy. Sincerely, The Arlington Heights Buick GMC Team

October 23, 2023

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Brian Poteracki is pleasant, knowledgeable, helpful, & considerate. Always goes the extra mile to help you with your vehicle's problems. Is always ready to answer any questions you may have with concern More

by judy
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Workmanship
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Recommend Dealer
Yes
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Oct 23, 2023

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience working with Brian, Judy! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

October 21, 2023

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Employee Rating

Brian Poteracki ( Service Consultant ) and Jeremy ( Shop Mechanic ) are both top-notch professionals and are a credit to the AH Buick GMC dealership. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy - Mechanic 5-Stars

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Oct 23, 2023

Arlington Heights Buick GMC responded

Jim, it’s great to know that both Brian and Jeremy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

October 19, 2023

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Employee Rating

Very nice people,good service,easy making appointments,beautiful waiting area,good coffee and tea.Excellent More

by kleivienea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Oct 20, 2023

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

October 18, 2023

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Employee Rating

Customer service was TOP NOTCH! Chris Lahey was helpful, honest, friendly and professional. All-around, EXCELLENT experience!!! More

by ryanweade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Lahey, Mike O'Connell, Michael Audino, Amy Fligel , Ben Shenk

Helpful 1
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Oct 20, 2023

Arlington Heights Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Buick GMC Team

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