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Brian Roush

Overview Reviews (63) Inventory (140)

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Brian Roush

Brian Roush | Page 6

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

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4.8

63 Reviews

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

Overview Reviews (63) Inventory (140)

Dealership Experience

2 yrs

Industry Experience

11 yrs, 6 mos

Languages Spoken

English

4.8

63 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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63 Reviews of Brian Roush

February 16, 2025

Dealership Rating

Employee Rating

Good experience they got me in and out and they corrected their error. Until next time their error. Until next time More

by Nyce468

Verified Customer

Recommend Dealer

Yes

Feb 17, 2025 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

February 14, 2025

Dealership Rating

Employee Rating

Clean facility. Prompt Service. Friendly staff. Have been coming to Acura of Berlin for years. Prompt Service. Friendly staff. Have been coming to Acura of Berlin for years. More

by BEAJORDAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 16, 2025 -

Acura of Berlin responded

Bea, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

February 09, 2025

Dealership Rating

Employee Rating

Brian was courteous, friendly, called and explained the issues, and the fixes. He's an asset to the dealership. issues, and the fixes. He's an asset to the dealership. More

by MICHELLE99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 10, 2025 -

Acura of Berlin responded

Michelle, Thank you so much for your kind words for Brian, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

January 31, 2025

Dealership Rating

Employee Rating

Dealer completed both recalls on MDX without difficulty and were very professional. Very easy process. and were very professional. Very easy process. More

by Pctrovato

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 02, 2025 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

January 24, 2025

Dealership Rating

Employee Rating

Great sales - Jim Pompei - thank you for your professionalism and for a great car. I had a top rate experience with Jim and the staff at Acura of Berlin. The service department is very impressi professionalism and for a great car. I had a top rate experience with Jim and the staff at Acura of Berlin. The service department is very impressive and knowledgeable. Also very easy to talk to and deal with . I am happy to recommend them to friends and family. Thank you again!!! Keep up the good work. More

by David

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jim Pompei

Jan 26, 2025 -

Acura of Berlin responded

Thanks, David, for your feedback on your recent visit to Acura of Berlin. It's great to hear that Jim was able to assist you and that you had such a positive experience. Eric Diaz General Manager 860-829-3787

January 22, 2025

Dealership Rating

Employee Rating

Great service and very professional. The dealership was very professional and it’s design and layout. The dealership was very professional and it’s design and layout. More

by Jseagrave

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 23, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

January 09, 2025

Dealership Rating

Employee Rating

Brain did a great job of figuring out my issues and promptly taking care of them. He has been straight forward on price. Acura was able to accommodate my schedule with a rental car. promptly taking care of them. He has been straight forward on price. Acura was able to accommodate my schedule with a rental car. More

by Noah

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 10, 2025 -

Acura of Berlin responded

Noah, Thank you for your business and this review. We're happy to hear Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

January 01, 2025

Dealership Rating

Employee Rating

Great service, stayed within the advised timeframe, very courteous staff. Would highly recommend this dealership courteous staff. Would highly recommend this dealership More

by PELINOSILVESTRI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy

Jan 02, 2025 -

Acura of Berlin responded

Pelino, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

December 23, 2024

Dealership Rating

Employee Rating

The Price was very competitive and sales rep was on top of any questions or concerns I made of any questions or concerns I made More

by THECHOONES

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Claudia Dijmarescu, Tom Suchojad

Dec 23, 2024 -

Acura of Berlin responded

December 07, 2024

Dealership Rating

Employee Rating

Service and communication were great. No guess work on my part. My car was completed early morning. No guess work on my part. My car was completed early morning. More

by MCG110103

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Roath

Dec 09, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

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