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Brian Roush
Brian Roush at Acura of Berlin

Brian Roush | Page 5

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Contact Me
4.7
51 Reviews

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

Dealership Experience

1 yr, 8 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English English

4.7

51 Reviews

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51 Reviews of Brian Roush

February 09, 2025

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Employee Rating

Brian was courteous, friendly, called and explained the issues, and the fixes. He's an asset to the dealership. More

by MICHELLE99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Acura of Berlin responded

Michelle, Thank you so much for your kind words for Brian, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

January 31, 2025

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Dealer completed both recalls on MDX without difficulty and were very professional. Very easy process. More

by Pctrovato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 02, 2025

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

January 24, 2025

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Employee Rating

Great sales - Jim Pompei - thank you for your professionalism and for a great car. I had a top rate experience with Jim and the staff at Acura of Berlin. The service department is very impressi More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei

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Jan 26, 2025

Acura of Berlin responded

Thanks, David, for your feedback on your recent visit to Acura of Berlin. It's great to hear that Jim was able to assist you and that you had such a positive experience. Eric Diaz General Manager 860-829-3787

January 22, 2025

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Employee Rating

Great service and very professional. The dealership was very professional and it’s design and layout. More

by Jseagrave
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2025

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

January 09, 2025

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Employee Rating

Brain did a great job of figuring out my issues and promptly taking care of them. He has been straight forward on price. Acura was able to accommodate my schedule with a rental car. More

by Noah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Acura of Berlin responded

Noah, Thank you for your business and this review. We're happy to hear Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

January 01, 2025

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Employee Rating

Great service, stayed within the advised timeframe, very courteous staff. Would highly recommend this dealership More

by PELINOSILVESTRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy

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Jan 02, 2025

Acura of Berlin responded

Pelino, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

December 23, 2024

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Employee Rating

The Price was very competitive and sales rep was on top of any questions or concerns I made More

by THECHOONES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Claudia Dijmarescu, Tom Suchojad

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Dec 23, 2024

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

December 07, 2024

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Employee Rating

Service and communication were great. No guess work on my part. My car was completed early morning. More

by MCG110103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Dec 09, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

December 07, 2024

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Employee Rating

Brian was very helpful , but my car still isn’t fix. I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . More

by Ice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Roy

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Jan 02, 2025

Acura of Berlin responded

Hi Ice, Thank you for your feedback and for mentioning Brian’s helpfulness during your visit. I understand how frustrating it can be when your car isn’t running as expected. After diagnosing the issue, we provided recommendations for the necessary repairs. However, since there wasn’t an agreement to move forward with those repairs, the underlying issue wasn’t addressed, which is likely why the vehicle's performance has not improved. We’d be happy to revisit this with you and discuss the next steps to get your vehicle running properly. Please feel free to reach out if you’d like to schedule a follow-up appointment or have any questions about the recommendations. Best regards, Eric Diaz General Manager

December 03, 2024

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Employee Rating

Clean, well organized setup with easy connectivity for me to work while I wait for service to be completed. More

by MATTGERRITS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2024

Acura of Berlin responded

Matt, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

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