Brian Vincente | Page 11

I been with dealership for decades, they have always took care me, making sure I can meet their payment. Always been treated with respect by the manger in service Department and the owner of Baysid took care me, making sure I can meet their payment. Always been treated with respect by the manger in service Department and the owner of Bayside. More

by SAVICTOR Verified Customer Verified Customer

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While the service was great and the turn around time was decent given it was the holiday the only problem was had I not called to ask about my car I would’ve gotten my car a day later. decent given it was the holiday the only problem was had I not called to ask about my car I would’ve gotten my car a day later. More

by paola.alzate95 Verified Customer Verified Customer

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Once again, I brought my 2019 Wrangler in for regular service and for a few minor problems. The service department at Bayside did an amazing job. Very fast. Very professional. Very reliable. Great job as service and for a few minor problems. The service department at Bayside did an amazing job. Very fast. Very professional. Very reliable. Great job as always. More

by Buladog Verified Customer Verified Customer

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Although it was a snow morning. The service tech was nice and took cake if me as soon as they finish cleaning the snow. Was just wondering around until I ask for help. Someone shoul The service tech was nice and took cake if me as soon as they finish cleaning the snow. Was just wondering around until I ask for help. Someone should ask me if I needed help More

by ravi.harrichand1 Verified Customer Verified Customer

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Once again Jeep did a phenomenal job and got me serviced and out in a timely matter. Thank you and out in a timely matter. Thank you More

by Henry13 Verified Customer Verified Customer

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Amazing dealership for service they always get the job down correctly and efficiently. I would recommend this dealer to others . They make me feel like family and always work to make sure I’m satisfied. down correctly and efficiently. I would recommend this dealer to others . They make me feel like family and always work to make sure I’m satisfied. More

by asaunewalters Verified Customer Verified Customer

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Would be very hard to find a better service department. They really care about taking care of your car and making you happy. I have zero complaints. They really care about taking care of your car and making you happy. I have zero complaints. More

by BGOLD84703 Verified Customer Verified Customer

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The staff is very welcoming friendly and I have not had any issues when taking my car in for service any issues when taking my car in for service More

by joanna.98rodriguez Verified Customer Verified Customer

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The service department at Bayside I delivers excellent and professional attention to clients. Bringing in your vehicle is easy and quick. and professional attention to clients. Bringing in your vehicle is easy and quick. More

by luciano_r_k Verified Customer Verified Customer

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Dear Customer Service, I am writing to express my dissatisfaction and concern regarding my recent experience at your service center. I have been a loyal Jeep customer for over 15 years and have alway dissatisfaction and concern regarding my recent experience at your service center. I have been a loyal Jeep customer for over 15 years and have always adhered to the recommended service schedule for my vehicle. On this particular occasion, I brought my vehicle in for two reasons: it was due for an inspection and the check engine light was on, though not flashing. I was previously advised that a non-flashing engine light did not indicate immediate danger. After dropping off the vehicle, my husband called to check on the status and was informed by the service representative that the vehicle required $7,500 in repairs. This staggering news led me to request the return of my vehicle. Upon reviewing the consultation sheet, I was shocked to discover charges, including an oil change costing over $1,964. While my husband agreed to the necessary spark plug replacement, as the vehicle had reached 78,000 miles, we did not consent to several other costly services. The proposed repairs included an engine oil cooler replacement for $2,380, thermostat replacement for $890, battery replacements for $1,690, windshield wipers for $131, and new tires for $1,412. These charges seemed excessive, especially since an outside mechanic completed the work for $1,900 in total, and shared with me that at "NO" point were any spark plugs changed on this vehicle. I attempted to discuss my concerns with the service manager, hoping to resolve the issue amicably. Unfortunately, the conversation was far from productive. I was met with dismissive behavior, unable to voice my concerns, and was ultimately told to "take it into court," which I found disrespectful and unprofessional. This experience has severely damaged my relationship with Jeep. I expected a level of respect and transparency that was not afforded to me. As a result, I am left with no choice but to pursue the matter in Civil Court to seek fair resolution for the service I received. Thank you for taking the time to consider my feedback. Best regards, Maxine Breeden More

by aphrodisca Verified Customer Verified Customer

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