Brian Vincente | Page 16

I love this dealership I brought my jeep in for service and waited less than an hour. My jeep came back to me in the same condition ex. Radio and seats weren’t touch and I’m 5 feet. Brian is the best. and waited less than an hour. My jeep came back to me in the same condition ex. Radio and seats weren’t touch and I’m 5 feet. Brian is the best. More

by Boo Verified Customer Verified Customer

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The staff was friendly, knowledgeable and professional. The work was done to my satisfaction and in a timely manner. The work was done to my satisfaction and in a timely manner. More

by KRVE16 Verified Customer Verified Customer

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This dealership has some team members such as Jay Escobar, John the Advisor and Carlos the Assistant Manager of the Service Center that go above and beyond to satisfy their customers needs. Escobar, John the Advisor and Carlos the Assistant Manager of the Service Center that go above and beyond to satisfy their customers needs. More

by RAFAELCEE Verified Customer Verified Customer

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Brought our Jeep for oil change and service. Everything was completed very fast and they had food while we waited. Everything was completed very fast and they had food while we waited. More

by mmoores351 Verified Customer Verified Customer

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Service was fast they finished when they said it will be done. Service agent was very knowledgeable. done. Service agent was very knowledgeable. More

by sammys107 Verified Customer Verified Customer

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Amazing dealership work is always the best when I service my car here , would highly recommend. my car here , would highly recommend. More

by asaunewalters Verified Customer Verified Customer

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Good experience with the service. Scheduling an appointment was straightforward and hassle free. The staff were professional and efficient, ensuring everything ran smoothly. My car wa Scheduling an appointment was straightforward and hassle free. The staff were professional and efficient, ensuring everything ran smoothly. My car was ready in just a couple of hours, which exceeded my expectations. Highly recommend! More

by GEZIMK Verified Customer Verified Customer

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My truck was at this service department for almost 6 weeks. It was also the 2nd time I took it there for the same issue. There was a clicking/ ticking noise coming from the front when making turns. I dr weeks. It was also the 2nd time I took it there for the same issue. There was a clicking/ ticking noise coming from the front when making turns. I dropped it off on Monday 6/16/25 the second time. I was told it was checked and its still drivable and that it was a wheel bearing and I would have an update that Friday. When I brought it there initially in April I was told it was a wheel alignment and I paid out of pocket because my extended warranty did not cover it. Friday then came and went and I received no update, when I called on Monday I had to leave a message but I got no call back. I then left multiple messages throughout the week and the following week trying to reach the rep and the supervisor and finally received a text the following week that my truck needed another part for the axel and that it needed to be ordered. I then received no update in regards to this part. I called the parts dept and they had no idea if my part was ordered or delivered. I was then put on hold for an hour and told “ they are looking for your part”. This went on for over 5 weeks. I finally received another text a week later that my truck was ready however when I went to pick it up the valet told me it was parked in the street 3 blocks away. I’m not sure how long it was parked there because my truck had a supermarket circular melted on the windshield from the heat, which still left a stain on my glass until this day. My truck also makes the sane clicking noise when making turns so I’m not sure if they fixed anything. I also never was offered a loner or a rental discount for my inconvenience. I had no choice but to call corporate to report this and make a claim. I hope this helps some people if you plan on going to this service dept for repairs but I know that companies especially in the service industry pay some tech dept to remove bad reviews. This is my 8th mopar vehicle purchased and my 3rd purchase at this dealership. I never had issues like this. The salesman and managers that I have had prior to this were all great and the finance managers have all been great but I was not aware the service dept was like this. It should be only basic communication and courtesy for a customer. My salesman even reached out to me more in regards to the status of the truck and was nice enough to look into it for me. More

by sjcp381 Verified Customer Verified Customer

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The service provided to me was excellent all my issues was solved. Thank you for your services. was solved. Thank you for your services. More

by DAPHNEE Verified Customer Verified Customer

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Great service department from the manager to the service advisers. Always been accommodated every time I need service for my vehicle. advisers. Always been accommodated every time I need service for my vehicle. More

by Jen Mendoza Verified Customer Verified Customer

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