Brian Vincente | Page 15

Dont believe my car was ever fixed especially checking the GPS and location of the car was parked at the same location the entire time. The cover to the module case was still off, found a cup with juice, the GPS and location of the car was parked at the same location the entire time. The cover to the module case was still off, found a cup with juice, food on the passenger side, the compartments were all disorganized as if it was gone through, kept my car for 3 weeks for a part that was ordered twice and wasnt even replaced not to include that the price that was given to me to pay is not the price that was charged to my 3rd party warranty company. There seem to be no understanding of how urgent i needed the vehicle back, the customer service was horrible and they do not allow you to speak your mind or ask questions without cutting you off. More

by Trinidy Verified Customer Verified Customer

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Happy with the Timely Professional Care of My Jeep . From the start to the end of the Service it was a Nice Day The Employees were Warm and Sincere . Brian was. helpful at the service Desk . From the start to the end of the Service it was a Nice Day The Employees were Warm and Sincere . Brian was. helpful at the service Desk . More

by LOISRAINO Verified Customer Verified Customer

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Very easy to reach open early and close late very convenient i like just for that convenient i like just for that More

by Francesco58 Verified Customer Verified Customer

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Their Factory trained service technician broke the tabs off my steering wheel that held the airbag in place. They try to tell me that the stereo was broken before they got it not realizing there was a came off my steering wheel that held the airbag in place. They try to tell me that the stereo was broken before they got it not realizing there was a camera in my car that recorded The technician bash my exterior wheel with a screwdriver and rubber mallet to disconnect the airbag. And they still didn't perform any of the recalls. Bob told me I had to pay for the new steering wheel myself even after I showed him the video of his Tech bashing my steering wheel with a screwdriver and mallet. They had my car for nearly a month. They never ordered any of the parts that they broke file the complaint with corporate and after I filed a complaint with corporate Bob refuses to talk to me over the phone and when I've gone into the dealership the people at the advisors desk tell me that Bob's not there . Even though he walked past me on the sales floor without noticing me. He said that his team was doing me a favor by even doing the federally mandated recalls on my car. He told me my car is old and I should buy a new one Even though the dealership called me six different times To buy my car from me I emailed corporate the recorded conversations where Bob is being belligerent and dismissive even after being confronted with the video from inside my car More

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Amazing service from start to finish. Fast and friendly service. I never take my lease vehicles anywhere else! Fast and friendly service. I never take my lease vehicles anywhere else! More

by J.Hong Verified Customer Verified Customer

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I would not recommend this service center and sales dept to anybody. I have a 2020 Ram 5.7. I traded the truck in for a 2025 RAM 1500 twin turbo. A light on my dash came on - it said Auto Emergency Braking to anybody. I have a 2020 Ram 5.7. I traded the truck in for a 2025 RAM 1500 twin turbo. A light on my dash came on - it said Auto Emergency Braking (AEB) unavailable - Service Required. Then the check engine light came on. The truck doesn’t have even 3,000 miles on it. I bring the truck to bayside dodge. They held the truck for 1 week. I went to pick up my truck and the light on the dashboard was still on. I had a scratch on my rim and my right side passenger glass window had a hairline crack across. I bring the truck back. They replaced the glass and they took the rim off another truck to put on my truck. All of that and I still had the light on my dash. I wouldn’t recommend this dealer to a dead person. Their service sucks, so does the receptionist. She can keep you on hold for a year. With sales they had the truck upstairs. I did the transactions, put a deposit, traded in my truck. When I went back to pick up my new truck they told me they made a mistake. That wasn’t my truck. After having me there from 12pm noon to 8:30pm at night finally they gave up and gave me the truck. Who works like that? That’s very unprofessional. They lost me as a good customer and I would never go back there again. I hope whoever is reading this would never purchase a vehicle from these people. More

by moesha1968 Verified Customer Verified Customer

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The service was great the staff were extremely professional, courteous and professional. They were knowledgeable and supportive professional, courteous and professional. They were knowledgeable and supportive More

by tison76 Verified Customer Verified Customer

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Efficient, organized and timely. My appointment was handled with professionalism I couldn't ask for more. My appointment was handled with professionalism I couldn't ask for more. More

by ralvarez1nyc Verified Customer Verified Customer

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I took my Jeep renagade to the dealer for reprograming my key fob. They were wonderful and professional. The waiting room is clean, confy and offers coffee while you wait. They finished the job sooner than e key fob. They were wonderful and professional. The waiting room is clean, confy and offers coffee while you wait. They finished the job sooner than expected and everything went out well. More

by marielaalonso74 Verified Customer Verified Customer

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This dealership is always attentive, fast, and caring about my car’s needs. I haven been going there for almost 7 years. about my car’s needs. I haven been going there for almost 7 years. More

by katiemay502 Verified Customer Verified Customer

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