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Britney Norman
Britney Norman | Page 4
Service Concierge/Courtesy Vehicle Manager
Big Star Cadillac
18100 Gulf Freeway, Building B
Friendswood, TX 77546
39 Reviews
39 Reviews
Write a Review39 Reviews of Britney Norman
July 09, 2023
Excellent customer service and support from Bobby and the entire crew. Happy to be a client!! Thank you very much for everything!! entire crew. Happy to be a client!! Thank you very much for everything!! More
by MR.BRADY2012
Verified CustomerOther Employees Tagged: Bobby Miller, Jeff Dial, Ainsley Roark, LeAnna Kerr, Karah Gonzales, Jose Teran , zzJason zzWilson
Helpful 
July 07, 2023
Big Star Bobby Miller and Kelly are Great Combo treated me Great thank you for Service and OnStar me Great thank you for Service and OnStar More
by jobemarvin1959
Other Employees Tagged: Bobby Miller, Jeff Dial, Ainsley Roark, LeAnna Kerr, Karah Gonzales, Jose Teran , zzJason zzWilson
August 25, 2022
Great customer service. Everyone is always asking if we need help. Always have a smile very polite. Very clean,very welcoming. Everyone is always asking if we need help. Always have a smile very polite. Very clean,very welcoming. More
by Vsalmon71
Other Employees Tagged: Cristian Mascorro
July 24, 2022
I would not buy an air filter from this dealer in the future! I was notified of a recall on my SRX. I called to have it done the earliest available appointment was almost 2 months int he future. So I future! I was notified of a recall on my SRX. I called to have it done the earliest available appointment was almost 2 months int he future. So I made the appointment. I arrive at the appointment 15 minutes early and go into the service area. All the service managers just ignored me for about 5 minutes. Finally, one ask if I need help. After asking me some questions about the vehicle they tell me to have a seat it will take about 4 hours to complete. About 30 minutes later another service manager came and told me that they "ran out of the parts" that are needed for my repair and I would have to call back to make another appointment! No suggestion of when they could get me in and no attempt to make another appointment that day! More
by lonziehelms
July 04, 2022
Everyone was nice and friendly and eager to help. You don’t find that often in other places. I would definitely go back and refer to others. You don’t find that often in other places. I would definitely go back and refer to others. More
by Fchinojosa
Other Employees Tagged: George Castillo
June 29, 2022
Everyone was so nice and friendly including the janitorial staff. A smile was on anyone that you saw. I felt comfortable and safe. Keep up the good work janitorial staff. A smile was on anyone that you saw. I felt comfortable and safe. Keep up the good work More
by Fchinojosa
Other Employees Tagged: George Castillo
June 24, 2022
Brought my Xt5 in for an oil change and tire rotation which was handled quickly and efficiently. Bobby Miller answered all our questions and was professional and helpful! which was handled quickly and efficiently. Bobby Miller answered all our questions and was professional and helpful! More
by Gkinateder
Other Employees Tagged: Bobby Miller
November 03, 2021
Wow if customer service factors into your process of patronizing Big star do not waste your time! First mistake was to have hoped that the basic customer service would follow from Ron Carter.. It se patronizing Big star do not waste your time! First mistake was to have hoped that the basic customer service would follow from Ron Carter.. It seems the Warranties ,packages and all would be grand fathered Well actually just Honored yet at every point so few they have tried to crab walk and or become very incompetent on basic and vital issues.. Never again More
by Honda2.0T
Other Employees Tagged: Service and call center .. no call backs
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