Brittany Weiss
Brittany Weiss at Autohaus BMW

Brittany Weiss | Page 23

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.7
277 Reviews
4.7

277 Reviews

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277 Reviews of Brittany Weiss

November 10, 2023

Dealership Rating
Employee Rating

The service person Brittany Weiss acted like her job was beneath her and was bothered having to help me. Hate when customer service people take on the attitude of a luxury brand. Remember who the custome More

by Amykanfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Clem

Dec 07, 2023

Autohaus BMW responded

Hello Amy, We are so sorry that you and Brittany did not hit it off so well during your recent service visit. We understand that you arrived quite a bit later than your scheduled appt and wanted to be helped immediately while Brittany was already assisting two other customers. You appeared to be in a big hurry. Chris jumped in and took over the situation and we believe handled everything to your satisfaction and arranged for you to have a ride to your destination, seeing the 5 stars you gave Chris. We apologize for any discomfort you may have experienced and hope you will understand that we also do not experience this situation very often. If you would like to discuss this further, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you and have a great day.

November 10, 2023

Dealership Rating
Employee Rating

This dealership is well run, friendly, clean, knowledgeable, caring, good snacks and good product- nice. More

by mlowe52
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 10, 2023

Autohaus BMW responded

Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

October 25, 2023

Dealership Rating
Employee Rating

It just feels great to find a dealer you can trust. I can leave the car for weeks and not worry about it, they’ll do the repairs that are need it and do them to perfection. Thank you Mr.Todd Feuerhaken More

by Flori Rr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Todd Feuerhaken, Zinaida Bajramovic , I know everyone there and they’re awesome

Nov 02, 2023

Autohaus BMW responded

Thank you so much for the 5-star review.

Nov 02, 2023

Flori Rr responded

Well deserved

October 23, 2023

Dealership Rating
Employee Rating

Autohaus is the best dealership around. Sales and service are excellent. They provide a live video of the service work More

by jm1fisher
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 02, 2023

Autohaus BMW responded

"Thank you so much for taking the time to leave us feedback."

October 20, 2023

Dealership Rating
Employee Rating

1st time here and service was stellar! Patti is a gem! I will be back! More

by LW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2023

Autohaus BMW responded

Thank you for your feedback, we appreciate your kind words and are so glad you had a great experience with us.

October 20, 2023

Dealership Rating
Employee Rating

Service agent was informative, detailed and accommodating. Updates on my service followed promptly with a video of the inspection and price details of all that was recommended to be done. More

by aldin1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Autohaus BMW responded

WE APPRECIATE YOUR BUSINESS AND VALUE YOUR FEEDBACK. IF THERE IS ANYTHING ELSE WE CAN DO FOR YOU, PLEASE LET US KNOW!

October 17, 2023

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Employee Rating

It’s a pleasure visiting this dealership. I wait there for service completion because the facilities are so pleasant! More

by mcneily323
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Autohaus BMW responded

On behalf of Autohaus BMW, I would like to thank you for using us for your services. your feedback is appreciated. Please come visit us again!

October 13, 2023

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Employee Rating

Overall terrible experience. I am in the market to purchase an X5, but it won’t be at Autohaus. More

by Pmcnkn
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Dec 07, 2023

Autohaus BMW responded

We are very sorry that you feel your service experience was unsatisfactory. If you would like to discuss further so that we can learn what we should have done better for you, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

October 12, 2023

Dealership Rating
Employee Rating

👩‍⚕️Driven BMW for more than 30 years. Too bad Linda and Mike are gone. Customer Service not the same. The designated service rep was not in until 9:00 am for my scheduled 8:00 am appointm More

by Patricia
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Autohaus BMW responded

We are very sorry that you feel your service experience was unsatisfactory. If you would like to discuss further so that we can learn what we should have done better for you, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

September 23, 2023

Dealership Rating
Employee Rating

Fairly quick appointment times (1 week), nice waiting area, friendly service staff, friendly advisors. I will heavily consider purchasing from them next time. More

by thebachelor100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandi

Mar 26, 2024

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

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