Brittany Weiss
Brittany Weiss at Autohaus BMW

Brittany Weiss | Page 23

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.7
286 Reviews

Dealership Experience

3 yrs, 11 mos

4.7

286 Reviews

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286 Reviews of Brittany Weiss

January 03, 2024

Dealership Rating
Employee Rating

Brittany and Andy were thorough and very professional. Brittany was so accommodating and made the experience as good as could be imagined. More

by andrewcausey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2024

Autohaus BMW responded

Thank you so much for the 5 - star review! We are happy to be of service and look forward to the next time, take care!

December 24, 2023

Dealership Rating
Employee Rating

This is our second buying experience with Brad, and he gets the job done! We come with specific requirements, and he doesn’t try to get more out of you or take advantage in any way. More

by briannafrigerio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Emerson, Patti Kupfer, Brad Mares

Dec 28, 2023

Autohaus BMW responded

Thank you for the 5-star review! We are happy that Brad impressed you in this way. We are very lucky to have him at Autohaus BMW. Take care and see you next time!

December 22, 2023

Dealership Rating
Employee Rating

Brittany is a superstar! She is kind, efficient and incredibly helpful! She is an amazing asset to the dealership. The cost of repairs is astronomically high. More

by Jenniferkoster19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2023

Autohaus BMW responded

Thank you so much! We are happy to be of service and look forward to the next time, take care!

December 20, 2023

Dealership Rating
Employee Rating

I love autohaus the staff is so nice and friendly and Brittany is the best More

by Tranice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2023

Autohaus BMW responded

Thank you for the fantastic review Tranice! We loved being of service to you and hope we can assist you again.

December 19, 2023

Dealership Rating
Employee Rating

I scheduled an appointment and upon arrival BMW was ready for me. I was checked in quickly and smoothly and the waiting area offered a nice variety.. Brittany & Chris helped me with all my questions and I lo More

by Claire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem

Dec 19, 2023

Autohaus BMW responded

Claire, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

December 12, 2023

Dealership Rating
Employee Rating

Very easy to work with in the service dept and offered car wash for my visit More

by Arlen07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2023

Autohaus BMW responded

We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again.

December 11, 2023

Dealership Rating
Employee Rating

Very good services every time I’m here it’s nice love it here been here few times still good service More

by Nan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2023

Autohaus BMW responded

Thank you so much Nan! Autohaus BMW appreciate this more than you know!

December 11, 2023

Dealership Rating
Employee Rating

Level of service for routine car maintenance has declined in recent visits. I had a routine appointment scheduled for an oil change and other minor routine work, and with no advanced notice my car was in the More

by ang42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Autohaus BMW responded

Thanks for the review! We appreciate any feedback you may have for us. We strive to improve in service, parts and sales to give our customers the best experience.

November 16, 2023

Dealership Rating
Employee Rating

Wonderful service as always. Pleasant and attentive technicians and lovely waiting room with beverages and snacks. More

by Manning635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Todd Feuerhaken , Patti Kupfer, Trey Starnes

Nov 16, 2023

Autohaus BMW responded

Thank you for recommending us in your review! We're glad we made your experience with us a great one and happy to help you again when needed.

November 10, 2023

Dealership Rating
Employee Rating

The service person Brittany Weiss acted like her job was beneath her and was bothered having to help me. Hate when customer service people take on the attitude of a luxury brand. Remember who the custome More

by Amykanfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Clem

Dec 07, 2023

Autohaus BMW responded

Hello Amy, We are so sorry that you and Brittany did not hit it off so well during your recent service visit. We understand that you arrived quite a bit later than your scheduled appt and wanted to be helped immediately while Brittany was already assisting two other customers. You appeared to be in a big hurry. Chris jumped in and took over the situation and we believe handled everything to your satisfaction and arranged for you to have a ride to your destination, seeing the 5 stars you gave Chris. We apologize for any discomfort you may have experienced and hope you will understand that we also do not experience this situation very often. If you would like to discuss this further, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you and have a great day.

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