Brock Grim | Page 3

Brock is amazing! He was so kind and compassionate. I gave been a customer for 6 years and Brock has been the best employee I've interacted with. He was so kind and compassionate. I gave been a customer for 6 years and Brock has been the best employee I've interacted with. More

by MICHELLE.WILFER Verified Customer Verified Customer

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I appreciate the courteous service, easy to make appts. Overall, great from start to finish Overall, great from start to finish More

by jen o Verified Customer Verified Customer

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Service department explained what they were going to do prior to service and completed the job quickly. Highly satisfied! prior to service and completed the job quickly. Highly satisfied! More

by JMRSTIK Verified Customer Verified Customer

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Fast and easy Loved the video. Super easy process. Quick in and out. Overall great experience Super easy process. Quick in and out. Overall great experience More

by ASHLEYRIGGEN32 Verified Customer Verified Customer

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The appointment for this interaction was made by the staff of Toyota Des Moines to fix a recalled software issue. I came to the dealership and waited while the software was updated. I was told initially staff of Toyota Des Moines to fix a recalled software issue. I came to the dealership and waited while the software was updated. I was told initially that the update would take about two hours and it only took about one hour. Great job by all the staff involved!! Thank You!!! More

by GBARNUM07 Verified Customer Verified Customer

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Always great service at Toyota Grimes Service Department, top quality customer service from start to finish. top quality customer service from start to finish. More

by amjbis Verified Customer Verified Customer

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Not recommended this places because they now provide any information about any future service by miles information about any future service by miles More

by pwjrqf9xnj Verified Customer Verified Customer

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Excellent service! Wish I didn’t have to go back for placement of the broken part. Everyone is wonderful about this place but is so expensive. Wish I didn’t have to go back for placement of the broken part. Everyone is wonderful about this place but is so expensive. More

by CJSTENDE0 Verified Customer Verified Customer

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If I could give Justin a worse score I would. I had at least two bad interactions where Justin had dismissed my concerns. But one time I confronted him after he dismissed my concerns again. Two w I had at least two bad interactions where Justin had dismissed my concerns. But one time I confronted him after he dismissed my concerns again. Two weeks later coming back in for the concerns I had expressed he again proved that his customer service skills had not improved and AGAIN dismissed my concerns. If I decide to use Toyota of Des Moines in the future, I will purposely ask to not have Justin. Even after my 10/10 bad experience with Justin, Brock came in and really turned the experience around. He listened to my concerns and explained them to me. He went above and beyond what he needed to do. So thank you Brock. More

by Abbi Verified Customer Verified Customer

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Well done and so efficient. I like getting the video inspection. In and out in just over 30 minutes. I like getting the video inspection. In and out in just over 30 minutes. More

by John Cherry Verified Customer Verified Customer

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