Brook Kepfer
Brook Kepfer at Honda World
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Brook Kepfer | Page 38

Delivery Specialist

Honda World

1 Autocenter Drive
Louisville, KY 40299

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5.0
390 Reviews

Dealership Experience

4 yrs, 5 mos

5.0

390 Reviews

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390 Reviews of Brook Kepfer

May 17, 2020

Dealership Rating
Employee Rating

Very Good and super polite people I know what I wanted before I came in. I texted back and forth with sales manager and they helped me get the lowest interest payment. Lower than my ba More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Wood, Ryan Carter

May 18, 2020

Honda World responded

Jack, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Honda World and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 14, 2020

Dealership Rating
Employee Rating

Great experience with Honda World especially working with Andre Uchitel and Brooke Kepfer. Andre helped me find the car I wanted. Brooke was great with showing me eve More

by jnmmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Andre Uchitel

May 11, 2020

Dealership Rating
Employee Rating

I had a great experience with Honda World. I want to thank Brook Kepfer for being so polite, patient, and nice for going over all the technology in my new Civic. Thank you Scott Wood for being so nice a More

by karenml
Recommend Dealer
Yes

Other Employees Tagged: Scott Wood, Ryan Carter

May 13, 2020

Honda World responded

Karen, we're glad to hear Brook and our staff took such great care of you! Here at Honda World we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 09, 2020

Dealership Rating
Employee Rating

I had a great car buying experience! Scott, Brook, Jonathan, and everyone else at the dealership were incredibly accommodating and made me feel sure I was making the best car purchasing choice. More

by blake.nona
Recommend Dealer
Yes

Other Employees Tagged: Scott Wood , Jonathan Bendixen

May 11, 2020

Honda World responded

Blake, we're thrilled to hear about your wonderful experience with us. Here at Honda World we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

May 09, 2020

Dealership Rating
Employee Rating

Great Customer Service My first contact with Honda World was with Andre Uchitel. Andre went out of his way to help us order the specific color and model vehicle we wanted. More

by Tim McQueen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Andre Uchitel , Jonathan Bendixen

May 09, 2020

Honda World responded

Tim, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Honda World and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 05, 2020

Dealership Rating
Employee Rating

Scott you were great and Brook awesome job as well. Fast and smooth purchase. Will recommend to anyone, and ask for Brook and Scott. Vet Friendly! More

by Juan Munoz
Recommend Dealer
Yes

Other Employees Tagged: Scott Wood

May 06, 2020

Honda World responded

Juan, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Honda World to have earned it.

March 27, 2020

Dealership Rating
Employee Rating

not impressed w the follow up to go over features of my CRV kirk was horrible. may have not been trained for his position. brook kepler was great and ryan really worked out a plan to meet our needs. thanks for More

by debi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Damon Hampton , Ryan Anderson, Rob Lingafelter

Mar 28, 2020

Honda World responded

Debi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Honda World. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

March 23, 2020

Dealership Rating
Employee Rating

I stopped in a few weeks ago to get help with my new Honda and Brooke was great and was able to answer my questions. I've been coming to Honda World since the Sam Swope days. Great as always More

by Cb1992k
Recommend Dealer
Yes
Mar 24, 2020

Honda World responded

We're happy to hear that you had a great experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

March 20, 2020

Dealership Rating
Employee Rating

Brooke Kepfer was a real pleasure to work with. She took her time and was very Courteous, answering all our questions about technologies installed on our new Honda Pilot. She is definitely the STAR of that More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mickey Hodzic

Mar 22, 2020

Honda World responded

Matt, thank you for your positive review. We're glad to hear that you found our team here at Honda World so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

March 14, 2020

Dealership Rating
Employee Rating

Love my CR-V EX My experience was great. I can't believe how Brook goes over everything with you! That was awesome and she is very nice. Ryan in finance was very h More

by vickster12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ryan Carter , Sesma

Mar 14, 2020

Honda World responded

Thank you for your great feedback! Our team here at Honda World sets a high standard of excellent customer service and we're glad to hear your experience reflected this!

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