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Brooke Gillenwalters
Brooke Gillenwalters, SocialMedia, Scott Clark Honda
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Brooke Gillenwalters

SocialMedia

Scott Clark Honda

7025 E. Independence Blvd
Charlotte, NC 28227

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Dealership Experience

3 yrs, 2 mos

Industry Experience

3 yrs, 2 mos

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2 Reviews of Brooke Gillenwalters

October 31, 2017

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"DO NOT DO BUSINESS HERE!"

- ebb1029

EVERYONE PLEASE READ BEFORE CONSIDERING GIVING THESE PEOPLE YOUR BUSINESS: I’ll start from the beginning. I purchased a Ford F150 from Scott Clark Honda in October of 2015, one that was advertised to me as being in like new condition and it appeared to be that way when I drove it off the lot. Well, a few short months later, their cheap paint cover up they did started to flake off uncovering significant body rust on the side panels of the vehicle. I called them up to express my displeasure and their Used Car Manager, Jason Liles said if I brought it in they would have this fixed for me. I finally got my truck back almost A MONTH LATER, only to find that within two months, the paint started to bubble up and flake off again, exposing the fact that they were only trying to cover up the problem. AGAIN! At that point, they said that the best option would be to put me in a different truck, which I thought (and the average consumer would think) meant that they were going to right their wrong and not try to screw me over. That was certainly wrong. Over the next SIX MONTHS, the service given to me to “find me a better truck” was passed around between about 5 different sales managers, all of whom I had to follow up with on a nearly weekly basis to avoid being forgotten about: Never once did they actually reach out to me to let me know what they found, how the search was going, etc. One thing they did do upon my reach outs was tell me to come to the dealership to discuss what they could do for me. Each time, I’d tell them it was an hour drive for me, but they said it’d be worth my time to come in. Each time, we’d be finished talking with no solutions in place within 15 minutes. When they finally did find me a replacement truck, I went to the dealership to take a look. I did my research before going in and found that they had the vehicle overpriced by $3,500 based on KBB. After test driving it, I asked to see the Vehicle Value Report, which they refused to show me. They told me that if I did not accept the vehicle at the price it was, then our business was done and I’d be leaving in the “PIECE OF S***” that I drove in and they wouldn’t take my calls anymore. At that point, I stupidly succumbed to this pressure and accepted the price. I thought this would all end once I passed through the finance department that day. Again, I was wrong. A few days after leaving in my vehicle, I got a call from Donnie in Finance saying that I’d have no choice but to come in and sign a new financing agreement that had an interest rate in the UPPER TEENS. I went back and spent well over an hour discussing matters with him and he was “magically” able to drop that interest rate to 9%, which is still terrible considering I have good credit and have never missed a payment on anything. To offer some perspective, less than a week after receiving documentation of this financing from the financial institution, I took refinancing matters into my own hands and was able to secure a loan for the same term at 4.9% interest. This showed me that their finance department had no interest in getting me a good rate. Less than six months after driving this truck off their lot, I had already had brake issues, AC/heat went out, suspension issues, and required a front end adjustment. I refuse to go back to this dealership to ask them for anything because I refuse to be verbally attacked and taken advantage of again. I posted a review online of my experience and was quickly reached out to by Brooke Gillenwalters, their Social Media Manager. I was very hopeful that they wanted to right a wrong and help me to repair the truck that I had just bought from them, that shouldn’t already have these issue. However, its been a year since I’ve had this truck and after constant reach outs between Brooke, Victoria McCleave, George Billett, and the general manager, JB Beckley, himself, all issues with the truck are STILL NOT RESOLVED!! It is very clear to me that these people only value taking your money and don’t care about their customers or the condition of the vehicles they are selling.

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No

June 13, 2017

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"Great experience "

- Amon

Everyone I dealt with at Scott Clark Honda was very kind and listened to what I wanted. They went above and beyond to make the experience wonderful. I would recommend them to anyone.

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Yes

Other Employees Tagged: JB Beckley, Alex Fung-A-Ling, Amanda Austria

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