Brooks Falzone | Page 17

A pleasant experience There is no better auto servicing experience than at Crown Honda with Brooks Falzone. The car was whisked away as I was walking into the facility. The There is no better auto servicing experience than at Crown Honda with Brooks Falzone. The car was whisked away as I was walking into the facility. The waiting area was clean and brightly lit. Chairs were comfortable. Coffee and snacks available during auto servicing made the wait quite comfortable as the clock edged past noon. Brooks was most attentive, welcoming me and advising me of what might be indicated by the inspection. Brooks had new windshield wipers installed at my request and reminded me of the rear wiper which I hadn't thought of. I had opportunity to read the book installed on my Kindle. The whole visit was comfortable and pleasant and Brooks' attention to detail much appreciated. More

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I love all of the service advisors at Crown Honda in Pinellas Park, but Brooks jumps through hoops to provide help when needed. He recently helped with emergency service on my car and got me up and runn Pinellas Park, but Brooks jumps through hoops to provide help when needed. He recently helped with emergency service on my car and got me up and running quickly. He is always polite, helpful, and responds quickly. More

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Great Service Advisors, one issue with technical measurement I went to Crown Honda because I had a really bad experience at a Honda dealership in Tampa, and my Dad used to drive from Tampa to Pinellas Park to go I went to Crown Honda because I had a really bad experience at a Honda dealership in Tampa, and my Dad used to drive from Tampa to Pinellas Park to go to Crown. I've had appointments with Brooks Falzone and Gary Phillips - in terms of Service Advisors, they are both great, very attentive, and friendly. I did have an issue where my break pad thickness was likely misread by a technician at an initial visit, so it was more worn down than the reading indicated on my service check report that I had from that visit. As a result, when I went in within a year of that appointment, I was told I needed new break pads even though the previous report indicated that they were in good shape. However, fact of the matter was that I needed the new pads, which I got, and they work great - just didn't have as much of a heads up that they would need to be replaced. Minor thing, and Gary was really upfront and honest about it with me when I brought up the issue, which I appreciated; I would still go back as long as these issues didn't happen repeatedly. More

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Brooks Falzone is the best Service Advisor I have ever dealt with. He is honest, trustworthy, kind, and efficient. I had to have recall work done on my vehicle this week. Brooks made it easy, quick, and dealt with. He is honest, trustworthy, kind, and efficient. I had to have recall work done on my vehicle this week. Brooks made it easy, quick, and pleasant. I will reach out to Brooks for my future service needs. More

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Amazing Service every time with Brooks! AutoNation Honda Clearwater Feb 27, 2020 MimiG "I just bought my Civic late last year and have never went..." I just bought my Civic late last year AutoNation Honda Clearwater Feb 27, 2020 MimiG "I just bought my Civic late last year and have never went..." I just bought my Civic late last year and have never went to the dealer to do service on a regular basis (on my 02 Toyota) , Until now! I am given undivided attention and quality service upon every visit with Brooks. Getting car service is never a hassle or stress anymore since I’m in good hands. More

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While Driving from N..Y. to Florida With only six hours left in the trip I started having transmission issues on my Honda Pilot. I finished the trip at Crown Honda where they couldn’t have been more profes left in the trip I started having transmission issues on my Honda Pilot. I finished the trip at Crown Honda where they couldn’t have been more professional and friendly. They squeezed me into the schedule. Diagnosed the problem fixed it and on my way. Brooks Falzone in particular went above to make sure the rest of my trip wasn’t dealing with vehicle issues Mike More

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Brooks always takes great care of me and my Honda. His professionalism is unrivaled. I will continue to service at crown due to brooks. FF. professionalism is unrivaled. I will continue to service at crown due to brooks. FF. More

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Michelle’s customer service was great. She was attentive and empathetic of my service needs for my recently purchased vehicle from Crown Honda. Due to my work schedule, I was not able to get to the dealersh and empathetic of my service needs for my recently purchased vehicle from Crown Honda. Due to my work schedule, I was not able to get to the dealership until it almost closed. Even with 10 minutes left before closing, Brooks was still ready to help me get my car. When I went to start it, the battery would not let it start. I think it was Dan who was nice enough to bring out the battery jumper to help me get going again. Thank you all for your service. Thank you for fixing the issue I had. More

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Tia was outstanding with my purchase of a new Honda. She was professional, knowledgeable, and very patient with me. She is an asset to your Honda team!!! Thank you Tia!!!!! was professional, knowledgeable, and very patient with me. She is an asset to your Honda team!!! Thank you Tia!!!!! More

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Crown Honda Service I was very pleased with the service that was provided by Crown Honda. As usual Brooks always explains the service and goes over every detail I was very pleased with the service that was provided by Crown Honda. As usual Brooks always explains the service and goes over every detail More

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