Brooks Falzone | Page 16

I have dealt with Brooks several times and always have great customer service every time I come there for service. The check out process is always quick and simple. great customer service every time I come there for service. The check out process is always quick and simple. More

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Gary Phillips provided quality service with a personal touch. His professionalism and attention to detail are the type of service consistent with the Crown family. He is an asset to the organization. touch. His professionalism and attention to detail are the type of service consistent with the Crown family. He is an asset to the organization. More

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Brooks Falzone is an outstanding member of your Service Department and his picture should be added to those considered the best. Late in the day on Saturday of Labor Day weekend the battery failed on my ol Department and his picture should be added to those considered the best. Late in the day on Saturday of Labor Day weekend the battery failed on my older Honda Odyssey; the motor powering the sliding door on the drivers side went dead at the same time; and my car was due for servicing. The car was towed to your dealership with a note inside indicating I was well into my senior years, had a mobility issue, and had accidentally left my walking cane in the car. I needed my car back ASAP! Brooks was in constant and timely communication with me regarding what was needed, the cost, and when the car would be ready. Even though there was an extraordinary number of cars needing service after the holiday weekend, he clearly empathized with my situation and expedited the servicing. When Kenny, your courtesy van driver, pulled into the service area, Brooks ran out, got my cane out of my car and met me with a smile and the cane before I could exit the van. What more could anyone ask for? Extraordinary! More

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It was my first time there and the last one. After spent three hours waiting for a simple service for my car I got my seat driver with several grease spot. three hours waiting for a simple service for my car I got my seat driver with several grease spot. More

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I've always been satisfied with Crown Honda as all the representatives are helpful and solve my problems. I was very satisfied with Frank Lovett, Jr. today for he took his time to help me solve an issue. representatives are helpful and solve my problems. I was very satisfied with Frank Lovett, Jr. today for he took his time to help me solve an issue. More

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I am a repeat customer of 5+ years at Crown Honda. Brooks always helps me in the service department. He makes the necessary suggestions for all of my cars. Trust him if you need a fair evaluation of your car always helps me in the service department. He makes the necessary suggestions for all of my cars. Trust him if you need a fair evaluation of your car! More

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Great I purchased my Honda and took it there to get it serviced. Both experiences were easy. I loved the customer service from the sales agent and my servic I purchased my Honda and took it there to get it serviced. Both experiences were easy. I loved the customer service from the sales agent and my service agent. I will definitely return to Crown Honda again. More

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Customer and car service I have always had great service with Crown Honda for the last 29 years. I have purchased 4 Honda Accords over these years. The service of my Accords h I have always had great service with Crown Honda for the last 29 years. I have purchased 4 Honda Accords over these years. The service of my Accords have been exclusively with Crown Honda since year 2002. I trust the vehicle, Crown Honda, and their excellent team of customer service - Diamara, Randy, Michelle, and Brooks. More

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Amazing! I have owned 3 Hondas and Brooks has been my contact for service for over 5 years. He makes the entire process stress free and provides the best custo I have owned 3 Hondas and Brooks has been my contact for service for over 5 years. He makes the entire process stress free and provides the best customer service. I would high recommend Brooks to anyone and have recommended him to multiple friends and family who have had care issues in the past. Thank you for all that you do Brooks! More

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Brought my car in for new tires during the covid 19 quarantine. I was super nervous but Brooks made me feel very comfortable and met me outside so I didn’t have to go inside. He always goes above and b quarantine. I was super nervous but Brooks made me feel very comfortable and met me outside so I didn’t have to go inside. He always goes above and beyond. I will only bring my car to him. More

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