Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
199 Reviews

Industry Experience

24 yrs, 6 mos

4.8

199 Reviews

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199 Reviews of Bruce Carrick

September 05, 2025

Dealership Rating
Employee Rating

They were professional and took care of my car’s issues right there. I would recommend them to others. More

by michaelr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

September 01, 2025

Dealership Rating
Employee Rating

The number one and only reason I keep my Mazda is Bruce Carrick. He is the best person I have come across! He follows up on the service that is and had been performed on the vehicle! As long as Bruce Ca More

by BURTON.JAMES.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2025

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

September 01, 2025

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Employee Rating

The service & gratitude I received (especially from Nick) was worth while. I was greeted very warmly, well updated, & all my concerns & questions were answered. I also was able to get in & out faster than More

by A A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Sep 01, 2025

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

August 30, 2025

Dealership Rating
Employee Rating

The number one and only reason I keep my Mazda is Bruce Carrick. He is the best person I have come across! He follows up on the service that is and had been performed on the vehicle! More

by BURTON.JAMES.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

August 28, 2025

Dealership Rating
Employee Rating

I found theBruce to be very professional and felt I was not being talked down to as a woman … however when I paid she was very abrupt, and very unfriendly… just flat answers ,not trying to be thankful for More

by DSCHIM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Rueth, Nick Mudd

Aug 28, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case, and we’d love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

August 28, 2025

Dealership Rating
Employee Rating

I truly appreciate Kirsten’s kindness and the effort she put into making my car’s recall replacement process on both drop-off and pick-up so smooth and stress-free. She is doing an outstanding job. Thank yo More

by SATERGV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones

Aug 28, 2025

Russ Darrow Metro Mazda responded

Thank you for choosing Russ Darrow Metro Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jalen Moore jalen.moore@russdarrow.com

August 28, 2025

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Employee Rating

Bruce and his team always do a great job. The guy on what is needed and also don’t oversell on things I don’t. More

by FORREST4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

August 26, 2025

Dealership Rating
Employee Rating

It was a good experience. Appreciate they got us an oil change on short notice. More

by valerier23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones

Aug 26, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

August 25, 2025

Dealership Rating
Employee Rating

Bruce is always excellent to work with. I appreciate the time he gives explaining everything that is being done and what will need to be done in the future. I have every confidence in the s More

by jules53027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

August 24, 2025

Dealership Rating
Employee Rating

It is good, it is great, it is great and also good at the same time More

by ZIGGYJOSH16
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Quintin Neal

Aug 24, 2025

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

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