Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
189 Reviews

Industry Experience

24 yrs, 5 mos

4.8

189 Reviews

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189 Reviews of Bruce Carrick

August 17, 2025

Dealership Rating
Employee Rating

Bruce my advisor was very easy to work with, friendly and knowledgeable. He kept me in the loop as I was waiting. More

by B_kelly
Service Price Transparency
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Recommend Dealer
Yes
Aug 17, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

August 17, 2025

Dealership Rating
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I had a great experience at the Mazda dealership. The staff were very professional, and the service was excellent. I really liked it there and would highly recommend them. More

by Milan Z
Service Price Transparency
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Recommend Dealer
Yes
Aug 17, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

August 16, 2025

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I recommend Tim Scott was amazing. Stanley was so helpful Thank you for getting me into my forever car! More

by KKLAVER1954
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Stanley Moore, Noah Matson, Tim Scott , Big thanks to the guy who detailed my new car!

Aug 16, 2025

Russ Darrow Metro Mazda responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Jalen Moore jalen.moore@russdarrow.com

August 11, 2025

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I'm somewhat pleased with Darrow Maxda. However, I'm never given a nect oil change mileage sticker!🤷 More

by cyndeek7
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Recommend Dealer
Yes
Aug 11, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Jalen Moore jalen.moore@russdarrow.com

August 10, 2025

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Outstanding service. Knowledgeable techs, precise, efficient, courteous. Definitely recommend this dealership. Bruce Carrick is a rock star! More

by analogkid802
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 10, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

August 01, 2025

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I brought to Bruce’s attention an issue with my steering wheel. He assured me he was ordering a new one and would take a week to get it in. After 2 weeks and no correspondence from Russ Darrow, I called f More

by jeanninejaeger
Service Price Transparency
Workmanship
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Recommend Dealer
No
Aug 04, 2025

Russ Darrow Metro Mazda responded

Thank you, Jeannine, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jalen Moore jalen.moore@russdarrow.com

July 30, 2025

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Outstanding service. Bruce made sure I had confidence that they would find a solution to my problem. Completed work to my satisfaction. A Happy customer More

by Grandslam.bach
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 30, 2025

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

July 27, 2025

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Sales & finance was great. The only issue I came across was when everything was said and done, it took almost an hour for the car to be pulled around so I could leave. More

by JKOCH0385
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Noyola, Justin Pues , Yahir

Jul 30, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback! Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

July 21, 2025

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I have used Russ Darrow Metro Mazda since I purchased my vehicle in 2016. Bruce and the team are knowledgeable and trustworthy regarding the needs and care of my vehicle. More

by ADAMSPLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

July 18, 2025

Dealership Rating
Employee Rating

Bruce is often busy but listens to any requests of goals for service visits, (we’re often managing two cars and sometimes little kids in a dealership etc). I definitely feel like we’re in good hands with Br More

by PE.FIORETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones

Jul 18, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

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