Bruce Carrick

Outstanding staff completely satisfied with work on vehicle was requested waiting area comfortable and clean vehicle was requested waiting area comfortable and clean More

by pneicy1121 Verified Customer Verified Customer

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We purchased a car and after both completely oil changes we had to bring the car back. The first time it was leaking oil due to what they said was an over tightened oil filter. The second time they failed s we had to bring the car back. The first time it was leaking oil due to what they said was an over tightened oil filter. The second time they failed secure the plastic shielding so it was hanging down and only attached by one clip. So had we not noticed right away it would have fallen off during normal driving. More

by Russ Verified Customer Verified Customer

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I like Russ Darrow they take good care of me everytime I need something they’re great need something they’re great More

by Deandrej3223 Verified Customer Verified Customer

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Everyone was so nice. It was a great experience. Terrific vehicles. My 3rd CX5. So happy with everyone at Russ Dartow. Great crew. It was a great experience. Terrific vehicles. My 3rd CX5. So happy with everyone at Russ Dartow. Great crew. More

by CHUCKL1964 Verified Customer Verified Customer

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Everyone was attentive to my concerns and needs as well as very approachable. Bruce is very knowledgeable about what's going on around there. as very approachable. Bruce is very knowledgeable about what's going on around there. More

by Staples838 Verified Customer Verified Customer

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Chose the dealership because they were open Saturday and I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever recei I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever received communication about the car was when I called to see what was going on. It took the and a half weeks to complete. I was offered a free oil change for the inconvenience which I'm not going to use. More

by ascott16 Verified Customer Verified Customer

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Only hiccup was when I was signing the paperwork to have the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, t the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, then I asked where the price was listed on the paperwork I was signing because I did not see it. It was not there so he wrote it down and it was fine. Maybe it was just a small mistake, but still important for transparency and clarity. I like that my car was visible through a window from the waiting room while it was being worked on. The quote to have the issue fixed was pretty high, but typical for dealerships. Overall positive experience after a bad experience at the Greenfield location. More

by joshgarsidemeyers Verified Customer Verified Customer

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Scammers! No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is gre No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is great at getting over on deals to make them money! But they suck at being able to fix what they did! Sold me a truck with a broken windshield and told me i still had to keep it they sealed it…red flag number 1! Scam artist dealership! More

by nikkipowell9548 Verified Customer Verified Customer

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Bruce is thorough ans communicates very well throughout the process of having work done so I know what to expect. the process of having work done so I know what to expect. More

by eskoien Verified Customer Verified Customer

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They did a nice job and kept me informed. Don’t know what else to ssy Don’t know what else to ssy More

by WMANDEL312 Verified Customer Verified Customer

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