Bryan Anders

They milk the customer for every penny they can get. Now charging 3 pct fee for using a credit card. Charged me 100 dollars for an owners manual for my truck. Hard up and disparate watch your wallet. St Now charging 3 pct fee for using a credit card. Charged me 100 dollars for an owners manual for my truck. Hard up and disparate watch your wallet. Stay away and from here. More

by hallshadowrider Verified Customer Verified Customer

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Service department did a fantastic job went above and beyond for us with our warranty work beyond for us with our warranty work More

by dna25317 Verified Customer Verified Customer

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Friendly, understood my complaint, good communication, completed in a timely manner. Zach is the best completed in a timely manner. Zach is the best More

by Tim Verified Customer Verified Customer

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Great Service Department and technicians and always pleased with the service done on our vehicles. pleased with the service done on our vehicles. More

by chief21 Verified Customer Verified Customer

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Started off a bit shaky with the repair from the mechanic (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf o (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf of the mechanic - who unfortunately tarnishes the reputation of Ford and the Front Royal dealership. Had we not checked the work and been adamant that there was a defective part before we left the dealership, we would have been in a pickle as we live full-time on the road in our RV and our truck is part of our home. We were blessed Laurel and Bryan, the Service manager stepped in and took care of us. Shout out to Zach as well who stepped in when we first came by to pickup our truck and realized how frustrated and upset we were on the poor repair work....he went out and brought our truck back to the service dept. FIVE STARS FOR THEM!!! Thank you, Thank you, Thank you!!! More

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THOSE THOMAS TECHNICIANS ARE THE GREATEST! ALWAYS GREAT WORK AND KEEPING MY VEHICLE CLEAN AND PERFORMING FINE MAKES ME HAPPY !!! ALWAYS GREAT WORK AND KEEPING MY VEHICLE CLEAN AND PERFORMING FINE MAKES ME HAPPY !!! More

by royl52 Verified Customer Verified Customer

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Updating rating from previous Warrany Ford Service. Manager resolved my concerns successfully and ever diligent to make personal call to my home to discuss. Also, mechanic took time to personally answ Manager resolved my concerns successfully and ever diligent to make personal call to my home to discuss. Also, mechanic took time to personally answer my questions in detail. Amazing, thorough and seriously committed to good personalized and quality service. It's no wonder the Va. State Police entrust their vehicles to Fronr Royal Ford! More

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Great customer service and was updated on repairs of the vehicle. Would highly recommend this service department. vehicle. Would highly recommend this service department. More

by sorndorff Verified Customer Verified Customer

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The entire dealership was great. Great people and and great experience. Buy your next vehicle from Front Royal Ford Great people and and great experience. Buy your next vehicle from Front Royal Ford More

by matthewfranklin100 Verified Customer Verified Customer

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Kristian was very welcoming and courteous. He explained everything to me and even followed up with what was going on. He explained everything to me and even followed up with what was going on. More

by MSBRADY66 Verified Customer Verified Customer

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