Bryan Bingham | Page 6

My first experience was wonderful. But the second one not so much. I scheduled an appointment online for regular maintenance and a loaner car so we could go to the mall while we waited But the second one not so much. I scheduled an appointment online for regular maintenance and a loaner car so we could go to the mall while we waited. We walked the mall, we saw a movie and still no call it was ready. I was expecting it to be a couple hours like last time. At this point I called the dealership. I was told that since I got a loaner car then I’m “NOT PRIORITY”. ( Not to mention, I noticed and commented to my mother when we arrived, that it looked like a slow day and maybe it would be ready sooner than last time). I immediately returned to the dealership to speak to a manager. When I said to the manager about not being “priority” I was told “she’s new”. I responded in that case she should be supervised more closely. I was then told it would.be ready at 5 o’clock. I live in Denison. It’s an hour drive and now I’m told I get to go home during rush-hour traffic, which is most likely a 2 hour drive. Not to mention that my 86 year-old mother was with me and the employees knew that. I would not have requested a courtesy if I knew this beforehand. Granted I scheduled it online, but there was no warning about it online nor when we arrived at the dealership that it would take much much longer than the first time I was there, which was about two hours. I ended up having to drive the car home and a man drove my car back to me the next morning. He was not very nice. In fact, he was pretty rude when I tried to ask questions. I asked about being told by the manager himself that he personally would drive my car home. That was a lie. I’m still going to come use this dealership because it’s closest to me. I hope that people will be more upfront with me about what to expect will happen! More

by DARLAJEANE Verified Customer Verified Customer

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Thank you Bryan Bingham & Bryce Williams for taking care of the issue I was experiencing with my 2022 XC60. Even though this is the second time we’ve been in since purchasing the vehicle on Feb. 5, 2025, of the issue I was experiencing with my 2022 XC60. Even though this is the second time we’ve been in since purchasing the vehicle on Feb. 5, 2025, I feel like we have been taken care of very well. When we started having issues, I thought, we might feel unwelcomed. I also felt that possibly no one would want to help us. This is not the situation at all. We have been treated extremely well and I feel that Bryan and Bryce were sincere. This is extremely important to me. I was given a courtesy car to use while they worked on my car. Thank you for taking such great care of my car. More

by vquinby57 Verified Customer Verified Customer

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Crest Volvo Cars' service department took excellent care of me and my XC40. They met me at my work to exchange a loaner vehicle for my car, fixed all of the issues that I was having with my infotainment sys of me and my XC40. They met me at my work to exchange a loaner vehicle for my car, fixed all of the issues that I was having with my infotainment system, and met me once again just over 24 hours later to exchange vehicles. My service advisor, Bryce Williams, sent me updates and videos consistently to make sure that I was kept up to date. It was the easiest service experience that I've ever had! Many thank yous to my new favorite service shop! More

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Mark was professional courteous and got my car done in a timely manner. I wouldn’t recommend Mark if you need an advisor.. timely manner. I wouldn’t recommend Mark if you need an advisor.. More

by Gecstock Verified Customer Verified Customer

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Mark was the advisor I initially met with and he was very nice. While our interaction was brief, Mark was engaging and very accommodating. I would like to work with him from now on if at all possible. nice. While our interaction was brief, Mark was engaging and very accommodating. I would like to work with him from now on if at all possible. More

by Kristin Cunningham Verified Customer Verified Customer

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I’d like to share feedback regarding my recent service visit. While my previous experience at Crest Volvo—particularly during the purchase of my SUV in December—was outstanding, this recent interaction un visit. While my previous experience at Crest Volvo—particularly during the purchase of my SUV in December—was outstanding, this recent interaction unfortunately fell short of those expectations. During this visit, Bryce assisted me on behalf of Mark, who was unavailable. While I understand that service advisors have busy schedules, I couldn’t help but feel like an inconvenience throughout the process. It was especially disheartening to observe a noticeably more courteous and engaging demeanor from Bryce when interacting with his own clients. As someone who was referred to Crest Volvo by two satisfied customers, and who has also recommended your dealership based on my own positive experience, this inconsistency in treatment was disappointing. I hope that in the future, all customers—regardless of who their assigned advisor is—receive the same level of professionalism, courtesy, and attention. A little kindness goes a long way, and I believe it’s a standard that should be consistent across all client interactions. Moving forward, I would prefer not to be assisted by Bryce again. I genuinely appreciate the high standards Crest Volvo is known for and trust that this feedback will be taken constructively to help maintain that reputation. Thank you for your time and consideration. More

by Kristin Cunningham Verified Customer Verified Customer

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We bought a 2021 Volvo XC60 that was certified per owned and had an issue with it what almost a year. The service department took care of everything and when our car was fixed everything was covered as I w and had an issue with it what almost a year. The service department took care of everything and when our car was fixed everything was covered as I was told when we bought it. No hidden charges or saying we misunderstood and telling me it wasn’t covered. Very pleased More

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Had a positive experience with my interactions with your different departments. Really appreciate the valet service Crest Volvo offers. Game changer! different departments. Really appreciate the valet service Crest Volvo offers. Game changer! More

by LEXY.ELMER Verified Customer Verified Customer

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The appointment went smoothly. Everything proceeded and was easy. Communication was excellent. And the loaner experience was quick and efficient. Everything proceeded and was easy. Communication was excellent. And the loaner experience was quick and efficient. More

by c3pwhite Verified Customer Verified Customer

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I cannot believe the service went really great. Jordan did great job communicating etc. Yes, I will continue my business with this dealer. Jordan did great job communicating etc. Yes, I will continue my business with this dealer. More

by MUDUMBAIGOPAL Verified Customer Verified Customer

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