Bryan Morales | Page 11

Very bad experience, the worst in my life I am been Very bad experience, the worst in my life I am been buying cars all my life few cars every years high end cars . This is very bad They don’t keep Very bad experience, the worst in my life I am been buying cars all my life few cars every years high end cars . This is very bad They don’t keep there words , they tell you something when u get there it’s all a lie Sad sad I think this should be address very serious, I am my contact Chevy my self complain. They all liars . I will never recommend to anybody . What a waste of time !! More

by mncwic Verified Customer Verified Customer

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Great service, everyone was extremely friendly and took the proper step to keep my family safe during this covid pandemic. Bryan Morales was extremely helpful and answered all my questions and concerns the proper step to keep my family safe during this covid pandemic. Bryan Morales was extremely helpful and answered all my questions and concerns More

by GXRAMI36 Verified Customer Verified Customer

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Shopping at Mark Christopher auto Center online was what brought me in to test drive my new GMC Terrain. I had scheduled an appointment and luckily Gerald Waters was able to save the sale and provide top no brought me in to test drive my new GMC Terrain. I had scheduled an appointment and luckily Gerald Waters was able to save the sale and provide top notch customer service. He was very knowledgeable about the car and made the whole experience delightful. Gerald was very attentive to the things I was looking for in the vehicle and found the right one. As we went into finance he made the whole process smooth and really helped me get into the car I wanted! Highly highly recommend working with him. Vince was great and helped the numbers make sense to me. Sam made signing very simple and quick! More

by MALVAREZ0213 Verified Customer Verified Customer

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The best service I have experienced in any dealership. Bryan Morales and Vince sales manager both went out of their way to make sure I got what I wanted and needed at a very fair price. Most importantly t Bryan Morales and Vince sales manager both went out of their way to make sure I got what I wanted and needed at a very fair price. Most importantly the customer service exceeded my expectations. I am a very happy person. I love my 1500 Z71. More

by BCIFUENTES82 Verified Customer Verified Customer

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MY SALESMAN WAS THERE FOR ME TO ANSWER ALL MY QUESTIONS, AND HELP ME THRU THE CLOSING OF MY C8 PURCHASE, THANK YOU BRIAN MORALES . AND HELP ME THRU THE CLOSING OF MY C8 PURCHASE, THANK YOU BRIAN MORALES . More

by EDSPONYRIDE Verified Customer Verified Customer

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Bryan Morales, friendly, patient, went out of his way to do me a tremendous favor (drove me to a bank in Ontario so I could get a cashier check)- awesome! do me a tremendous favor (drove me to a bank in Ontario so I could get a cashier check)- awesome! More

by CHEMLER2002 Verified Customer Verified Customer

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Outstanding staff and service. Bryan Morales worked with me to get me into my new Chevy Blazer, he was very professional, polite and made me feel at ease and not pressured. Highly recommended Mark Christoph me to get me into my new Chevy Blazer, he was very professional, polite and made me feel at ease and not pressured. Highly recommended Mark Christopher Dealership for your next car More

by SANDYOQUIN Verified Customer Verified Customer

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Encantada con el servicio y atención al cliente.El señor Darío es muy profesional con el cliente,y contesta todas las pregutas que le hice. Darío es muy profesional con el cliente,y contesta todas las pregutas que le hice. More

by CHIQUIS7799 Verified Customer Verified Customer

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The dealership doesn't honor the price that I saw in the internet .and the guy in the documentencion office got kind of serious cause we didn't get what he was offering internet .and the guy in the documentencion office got kind of serious cause we didn't get what he was offering More

by SANDRACV75 Verified Customer Verified Customer

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Began the process of purchasing a GMC with Jason. He showed me all my figures with my down payment, apr and discounts (gm supplier discount). He then took me to the Chevrolet building to begin paperwork showed me all my figures with my down payment, apr and discounts (gm supplier discount). He then took me to the Chevrolet building to begin paperwork. This is when things went down hill due to the manager. After filling out pre qualification paperwork, I waited for financing. The manager received 2 call from other customers and one dealer about the truck I was purchasing. The manager then decided that he would no longer honor the deal we had made and sent Jason to inform me, that bc he received other interest he no longer felt like allowing me to use my gm supplier discount which was already plugged into our agreed upon numbers. I was informed his reasoning for this was that I had too good of a deal and he could make more money off someone else. Now I understand I had a good deal but my supplier discount did not come out of Mark Christopher’s pocket directly. This was purely a manger that just wanted to pad his numbers and make more money off of me. I believe this to be highly unethical after I had agreed in terms with Jason. Even when frustrated I offered to split the difference with the manager and only take 1500 of the discount. Apparently the manager did not like that idea haggled with me over $200. Your sales manager actually took the time to haggle with someone purchasing a $70000 truck over $200. And this was after he decided to pull away my discount your team agreed to. In my opinion this is horrible customer service by the sales manager and for that reason will most likely never come back to Mark Christopher. But wait it gets worse.. I was told by Jason that he would deliver my truck later that day after the LPO parts were installed. Around 430pm (3 hrs later) I Received a call from Jason to inform me that they did not actually have any of my parts and he would deliver my incomplete truck by 5. I’m sorry incomplete truck? I spent all that money, got ripped off by the sales manager and was haggled with over $200 for a truck that now tour telling me is incomplete and I’d have to wait a week to get the rest of it? What horrible customer care you guys have. Why wasn’t I told any of this before I left? I could of taken the incomplete truck home myself? What a disgrace of a sales team that gm has on display at Mark Christopher. More

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