Bryan Morales | Page 12

Encantada con el servicio y atención al cliente.El señor Darío es muy profesional con el cliente,y contesta todas las pregutas que le hice. Darío es muy profesional con el cliente,y contesta todas las pregutas que le hice. More

by CHIQUIS7799 Verified Customer Verified Customer

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The dealership doesn't honor the price that I saw in the internet .and the guy in the documentencion office got kind of serious cause we didn't get what he was offering internet .and the guy in the documentencion office got kind of serious cause we didn't get what he was offering More

by SANDRACV75 Verified Customer Verified Customer

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Began the process of purchasing a GMC with Jason. He showed me all my figures with my down payment, apr and discounts (gm supplier discount). He then took me to the Chevrolet building to begin paperwork showed me all my figures with my down payment, apr and discounts (gm supplier discount). He then took me to the Chevrolet building to begin paperwork. This is when things went down hill due to the manager. After filling out pre qualification paperwork, I waited for financing. The manager received 2 call from other customers and one dealer about the truck I was purchasing. The manager then decided that he would no longer honor the deal we had made and sent Jason to inform me, that bc he received other interest he no longer felt like allowing me to use my gm supplier discount which was already plugged into our agreed upon numbers. I was informed his reasoning for this was that I had too good of a deal and he could make more money off someone else. Now I understand I had a good deal but my supplier discount did not come out of Mark Christopher’s pocket directly. This was purely a manger that just wanted to pad his numbers and make more money off of me. I believe this to be highly unethical after I had agreed in terms with Jason. Even when frustrated I offered to split the difference with the manager and only take 1500 of the discount. Apparently the manager did not like that idea haggled with me over $200. Your sales manager actually took the time to haggle with someone purchasing a $70000 truck over $200. And this was after he decided to pull away my discount your team agreed to. In my opinion this is horrible customer service by the sales manager and for that reason will most likely never come back to Mark Christopher. But wait it gets worse.. I was told by Jason that he would deliver my truck later that day after the LPO parts were installed. Around 430pm (3 hrs later) I Received a call from Jason to inform me that they did not actually have any of my parts and he would deliver my incomplete truck by 5. I’m sorry incomplete truck? I spent all that money, got ripped off by the sales manager and was haggled with over $200 for a truck that now tour telling me is incomplete and I’d have to wait a week to get the rest of it? What horrible customer care you guys have. Why wasn’t I told any of this before I left? I could of taken the incomplete truck home myself? What a disgrace of a sales team that gm has on display at Mark Christopher. More

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Outstanding customer service by all members of the team! Extremely professional/ personable staff. Did not add/ offer ANY unnecessary items. Will recommend to friends/ neighbors! Extremely professional/ personable staff. Did not add/ offer ANY unnecessary items. Will recommend to friends/ neighbors! More

by EDDIEREYESJR86 Verified Customer Verified Customer

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Sold me a car that had the engine and transmission leaking and had claimed that the car had just been inspected. After returning it and them holding my down payment hostage they repost the car again f leaking and had claimed that the car had just been inspected. After returning it and them holding my down payment hostage they repost the car again for the same price and after declining fixing it. Now they did to rip off another person. I’m grateful they did the right thing and returned my $ but sad for the next person they won’t be so lucky. Just bad business they clearly just care about seeking cars and lying to sell the cars no matter what. More

by ANGEL1098 Verified Customer Verified Customer

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Thanks for everything Bryan extremely helpful great attitude answered all my questions I really appreciate all the help and the attention you gave me and my family. attitude answered all my questions I really appreciate all the help and the attention you gave me and my family. More

by Elitania Verified Customer Verified Customer

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We had a very good experience from the first online contact to the drive off. Bryan Morales is a super star. Ray as well. We will be sending friends! contact to the drive off. Bryan Morales is a super star. Ray as well. We will be sending friends! More

by pauljohnfeld Verified Customer Verified Customer

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My salesman was Bryan Morales he was very knowledgeable of the GMC truck product and was a great help all the way through the buying process , I would recommend him to anybody looking for a new vehicle . G of the GMC truck product and was a great help all the way through the buying process , I would recommend him to anybody looking for a new vehicle . Great dealership . More

by MARK@MDBEXPRESS.COM Verified Customer Verified Customer

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We went into Mark Christopher looking to get a new truck. I never like the process of getting a new car. But the family at Mark Christopher made the process so enjoyable and even worked with us on a trade I never like the process of getting a new car. But the family at Mark Christopher made the process so enjoyable and even worked with us on a trade in that no other dealership would touch. You have a customer for life, thank you. More

by BURNSJRMIKE Verified Customer Verified Customer

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Brian did an awesome job! He answered all the questions we had and demonstrating full knowledge of our vehicle. Thank you for helping us make the best purchase. we had and demonstrating full knowledge of our vehicle. Thank you for helping us make the best purchase. More

by SILVANO.VILLA1965 Verified Customer Verified Customer

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