Bryan Rudow | Page 6

Just blown away Tom Lyden was a huge help! He kept in contact with me, kept me informed on everything as well. Everyone at this dealership was very polite and helpful Tom Lyden was a huge help! He kept in contact with me, kept me informed on everything as well. Everyone at this dealership was very polite and helpful with the purchase of my vehicle. I had to travel 7 hours to get this vehicle and they stayed after hours and had all the paperwork ready for when I got there. The vehicle was very clean and all ready to go when I got there. I was very satisfied with the trade in deal on my origin vehicle as well. I recommend this dealership and Tom Lyden to anyone and anything, it was outstanding service and I am very pleased.Im definitely coming back to do business More

by SJJOHNSON96 Verified Customer Verified Customer

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PERFECT!!!!!! Great customer service, picked up at the airport and brought us back to the dealer. My truck was even better than I thought it would be. Brett Rudow i Great customer service, picked up at the airport and brought us back to the dealer. My truck was even better than I thought it would be. Brett Rudow is GREAT and was excellent to work with. More

by john.wheelerconstruction Verified Customer Verified Customer

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Brett Rudow and his team are awesome Incredible service and will continue to get my loyalty. Brett and his team are Awesome. They should get a raise and get some type of arward. Incredible service and will continue to get my loyalty. Brett and his team are Awesome. They should get a raise and get some type of arward. More

by CLARKRO85 Verified Customer Verified Customer

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Awesome!!! Very customer service friendly and driven to satisfy. Few little hiccups but they worked diligently to fix them and make me happy. I am loving my Infi Very customer service friendly and driven to satisfy. Few little hiccups but they worked diligently to fix them and make me happy. I am loving my Infiniti QX56. It's just what I wanted and they made it happen even delivered it to my house. More

by lesleycrawford Verified Customer Verified Customer

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Purchase of used vehicle "Fantastic experience!!! I recommend Jim Ellis." Had a first-class experience here. My familiy needed a used vehicle as the one we had was written- "Fantastic experience!!! I recommend Jim Ellis." Had a first-class experience here. My familiy needed a used vehicle as the one we had was written-off in a accident. We went looking at several places, individuals, web-sites, dealerships, etc. We saw one advertised on the Jim Ellis (Mall Of GA) web-site and thought we would take a look. First of all, I was greeted with a very pleasant introductory phone call. No harrasment. Just an invitation to come take a look. The gentlemen met me and my family at the entrance to the dealership. The car was pulled around. Detailed, washed & cleaned. All questions answered. Went to his desk and felt this genuine, authentic, respectul & honest mannerism from him. We conversed about things other than the purchase of the car. He wanted to make sure me and my family were comfortable and we were. Made me feel like I was buying a "Ferrari" He and his sales manager (Sam) took care of everthing for us. Lowered the cost for a dent & worn-out shock my mechanic asked about. That experience with him made the difference to us. We had looked at over 20+ cars. If Jim Ellis hired someone like this to sell us a car - with such an authentic personality, then we need not look any further. It was not a rush job to sell me the vehicle. Just a great experience to assist with making up my mind.. More

by epaulnelson Verified Customer Verified Customer

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I would do business here again I came in from out of Town. I was helped and shown the car I was interested in quickly. The sale was quick and painless. And they even delivered a cle I came in from out of Town. I was helped and shown the car I was interested in quickly. The sale was quick and painless. And they even delivered a clean car to my door quicker then an Amazon prime order. More

by BuffaloBills#1 Verified Customer Verified Customer

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Jim Ellis is the best Great process, easy and knowledgeable staff with the best selection of vehicles. Morris, Craig, and Jason took care of everything and I'm confident I Great process, easy and knowledgeable staff with the best selection of vehicles. Morris, Craig, and Jason took care of everything and I'm confident I got a great price! Will deal with them again when I need a vehicle. More

by Whr5 Verified Customer Verified Customer

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Excellent customer service Love the gmc i have 2018 gmc slt drive and run exellent sami& john hi is very nice man love to worke with hime thank you jimelles Love the gmc i have 2018 gmc slt drive and run exellent sami& john hi is very nice man love to worke with hime thank you jimelles More

by UNE.IBR Verified Customer Verified Customer

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Customer Service Excellence We pick up roughly 20 commercial vehicles a year through these guys and they are top notch! Bryan Rudow has handled our account for the last few year We pick up roughly 20 commercial vehicles a year through these guys and they are top notch! Bryan Rudow has handled our account for the last few years and we could not ask for a better representative. He is very easy to work with and always there to offer advice, ideas and solutions if and when we get into a bind. Highly recommend! More

by ERIC.JONES Verified Customer Verified Customer

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just not great My sales person John, was super great and nice. But after I decided to by the car the manager came up and wasn't very nice or understanding. When we w My sales person John, was super great and nice. But after I decided to by the car the manager came up and wasn't very nice or understanding. When we were negotiating he kept interrupting me and talking over me. In the end, the deal was signed but they didn't give me any information about paying for the car so their credit card policy caught me off guard. So I bought a used car so we had it in the deal that some repairs would be done. There was a crack in the windshield and they said they would for sure take care of it, they didn't specify that they weren't going to replace it like I had thought but just fill it in with something... great. Since repairs needed to be done, we said we would swing by the next day but I called them and it took them around 30 minutes to find someone who even knew where my car was. It ended up being not ready since the windshield wasn't fixed. Okay, I told them I needed the car soon so they made an appointment for that following day in the morning to get it fixed. So again, I called and again no one knew anything about my car. At this point, I was pretty fed up with their inefficiency and disorganization. And all the managers and people we were talking with now seemed like they didn't have a lot of patience to talk with us or sort out what was happening. I had to keep pushing them to get the car ready but finally, they said it was ready and we went to go pick it up. When I got there the car didn't seem like it was washed or anything and the windshield thing. So, I had to sit there and wait for a while for them to get the car ready. Then I met with the finance person and she wasn't very helpful or patience with us. Overall, the service wasn't great and all the calling and waiting was a huge hassle. More

by justwantedafairprice Verified Customer Verified Customer

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