CJ Marella | Page 18

Simple...everything went exceptionally smooth Jon was very knowledgeable about all the questions and concerns that were presented to him. The transition from trading in the old car to driving off Jon was very knowledgeable about all the questions and concerns that were presented to him. The transition from trading in the old car to driving off the lot with the new car was simple and easy. Thank you Jon, CJ and Bill. You were the perfect team and made it a great experience at Toyota of Wallingford. More

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Very happy with my experience here. Low pressure, went home, looked at other options, but they were the best. CJ Marella and Mike Falconeri were delightful to work with, and I'm very happy and now an ow home, looked at other options, but they were the best. CJ Marella and Mike Falconeri were delightful to work with, and I'm very happy and now an owner of a new C-HR More

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This is our 4th Toyota from this dealership! Always an easy experience. They listen to your needs and fit you into a car you'll love. easy experience. They listen to your needs and fit you into a car you'll love. More

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I have been coming to Toyota if Wallingford for years an will continue on coming back . Everybody went out of there way to make the deals go through for me . I appreciate all they have done will continue on coming back . Everybody went out of there way to make the deals go through for me . I appreciate all they have done More

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GREAT PLACE TO DO BUSINESS VERY FAIR! CJ IN SALES PROVIDED GREAT SERVICE ALSO WAS VERY PATIENT WITH ALL OF THE QUESTIONS WE HAD? WE ARE VERY HAPPY WITH ARE NEW CAR. THANKS YOU CJ FOR SU CJ IN SALES PROVIDED GREAT SERVICE ALSO WAS VERY PATIENT WITH ALL OF THE QUESTIONS WE HAD? WE ARE VERY HAPPY WITH ARE NEW CAR. THANKS YOU CJ FOR SUCH A GREAT EXPERIENCE!! More

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Great Sales, Great Service! Toyota of Wallingford and its staff continue to prove themselves to be knowledgeable, helpful, personable and informative. I've had excellent interact Toyota of Wallingford and its staff continue to prove themselves to be knowledgeable, helpful, personable and informative. I've had excellent interactions both with the sales staff and the service department. Highly recommend! More

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7th car I am not on my 7th Toyota with this dealership. Amazing service as always and royal treatment. I would recommend to an and all Buyers! I am not on my 7th Toyota with this dealership. Amazing service as always and royal treatment. I would recommend to an and all Buyers! More

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Purchase of my Tacoma TDR PRO It was a great experience purchasing my new Tacoma TDR PRO. The sales staff was very patient with me while I was making my final decision to go with t It was a great experience purchasing my new Tacoma TDR PRO. The sales staff was very patient with me while I was making my final decision to go with the Tacoma. Jake and Rocco were a pleasure to work with. They very knowledgeable and answered any and all my questions. When I'm ready to trade and purchase my next automobile it will definitely be from the folks at Toyota of Wallingford. More

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Toyota of Wallingford New Customer I just purchased a '16 RAV4 from Toyota of Wallingford. Steve Lang, my sales rep., was professional, courteous, and extremely responsive (even on his I just purchased a '16 RAV4 from Toyota of Wallingford. Steve Lang, my sales rep., was professional, courteous, and extremely responsive (even on his days off). I took numerous test drives and had lots of questions since this is the first used vehicle I've ever purchased. Sales rep. Tom Boland, who went on the last test drive with me, was also eager to be helpful and answered my questions, which made me sure about purchasing this vehicle from this dealership. The business transaction for the purchase with Bill D. in Finance was concise, smooth, and informative.  Sohail in Finance was great, very nice---he answered questions quickly and clearly. During the sales process, I expressed concerns about very poor reviews I'd seen on-line for this dealership.  I was assured I'll have no issues.  I trust my future interactions with Toyota of Wallingford will go as smoothly as the sales component. The only downside: CJ (sales mgr.) said that the (high) dealer processing fee is absolutely NOT negotiable, in contradiction to the sales order and posted sign that, as mandated by CT law, state the fee is negotiable. CJ also stated that the customer may never register a vehicle him/herself and that I was completely wrong about the law on this. CGS very clearly states:  "the buyer MAY ELECT, WHERE APPROPRIATE, to submit the documentation required for the registration and transfer of ownership of the motor vehicle which is the subject of the sale to the Commissioner of Motor Vehicles, in which case the dealer SHALL reduce such fee by a proportional amount."  Please note the dealership sign says the DMV fee shall be reduced by zero. More

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Stay Away I would've given "0" stars if I could. Unprofessional, no integrity, and unethical business practices. Watch out for their "optional vin-etching fee I would've given "0" stars if I could. Unprofessional, no integrity, and unethical business practices. Watch out for their "optional vin-etching fee" scam when negotiating. They also will share your vehicle's service history with your name on it if you have your vehicle serviced there and trade it in there and someone request's an pre-sale vehicle inspection report. Their communication is non-existstent. They also rescinded an offer for a free monthly payment due to the fact I was going to write a review regarding the poor experience which falls on Toyota of Wallingford. I have as much confidence in the vehicle I purchased from them as I do in their sales associates which is absolutely zero. More

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