I have had Wil Jones as our service rep for many years.
He is warm, professional and highly competent. I highly recommend him.
He is warm, professional and highly competent. I highly recommend him.
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by KJKIRKNER
Verified Customer
Verified Customer
Service Price Transparency
Aug 10, 2026 -
North Penn Mazda responded
Thank you, KJKIRKNER! We truly appreciate your continued trust in Wil over the years. It’s wonderful to hear that his professionalism, knowledge, and warm approach have consistently made your service experiences positive. We’ll be sure to share your kind words with him. Thank you for the recommendation!
The sales staff is friendly and not pushy which I liked.
Service was good and quick.
Service was good and quick.
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by RAY.KURPIEL
Verified Customer
Verified Customer
Other Employees Tagged:
Caitlin Landis
Aug 07, 2026 -
North Penn Mazda responded
Thank you, Ray! We’re glad you had a great experience with our friendly, no-pressure sales team and that your service was quick and efficient. We truly appreciate your feedback and look forward to seeing you again!
Rob and the rest of the Mazda crew were incredibly kind
and accommodating and made the process very quick and easy.
and accommodating and made the process very quick and easy.
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by YOUSSEFFMQADMI
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2026 -
North Penn Mazda responded
Hi Youssef, thank you for the wonderful review! We're thrilled to hear that Rob and the rest of our Mazda team made your experience quick, easy, and enjoyable. Providing friendly, accommodating service is what we strive for every day. Congratulations on your new Mazda, and thank you for choosing North Penn! We look forward to seeing you again. 🚗😊
Very good The dealer, the people the service and the
whole experience was great as always. The problem is the Car itself.... it's terrible.
whole experience was great as always. The problem is the Car itself.... it's terrible.
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by RON
Verified Customer
Verified Customer
Other Employees Tagged:
Caitlin Landis
Jul 27, 2026 -
North Penn Mazda responded
Thank you for your honest feedback, Ron. We're happy to hear that you continue to have great experiences with our team and that the service and overall dealership experience have met your expectations. While we're sorry to hear you're disappointed with the vehicle itself, we truly appreciate you sharing your perspective. Our Service Managers email is Amanda@northpennmazda.com if you have any questions about your vehicle or service. Thank you for your continued trust in North Penn, and we look forward to serving you again in the future.
Always have a great experience when I come in for
service. Caitlin is very friendly and professional. She goes over my requests and makes sure that I am provided timely service. She makes sure tha
service. Caitlin is very friendly and professional. She goes over my requests and makes sure that I am provided timely service. She makes sure that I have shuttle service available.
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by BMK
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Steve and Tom - Shuttle Service
Jul 23, 2026 -
North Penn Mazda responded
Thank you so much for your kind words, BMK! We're thrilled to hear you consistently have a great experience with our service department. We'll be sure to share your compliments with Caitlin—she'll appreciate knowing her friendly, professional service and attention to detail made such a positive impact. Thank you for choosing North Penn Mazda, and we look forward to seeing you again at your next visit!
North Penn has a wonderful caring staff that answers all
my questions. And, so personable.
my questions. And, so personable.
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by megan_kelsh
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2026 -
North Penn Mazda responded
Thank you so much for your kind words, Megan! We're thrilled to hear our team made you feel welcomed and took the time to answer all of your questions. Providing knowledgeable, personable service is what we strive for every day. We truly appreciate your support and look forward to seeing you again at North Penn Mazda! 🚗😊
Always pleasant, clean, professional.
Respectful I always wait on my service because the atmosphere is calm from the moment driving in, the auto mechanics service guys, to checkout, a ver
Respectful I always wait on my service because the atmosphere is calm from the moment driving in, the auto mechanics service guys, to checkout, a very thorough and anti-anxiety experience
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by MY2CATSS
Verified Customer
Verified Customer
Other Employees Tagged:
Caitlin Landis
Jul 21, 2026 -
North Penn Mazda responded
Thank you for your wonderful review! We're so happy to hear that every visit is a pleasant, professional, and stress-free experience. Creating a clean, welcoming atmosphere from the moment you arrive through checkout is something our entire team takes pride in. We truly appreciate your kind words and look forward to providing you with the same calm, thorough service every time you visit. Thank you for choosing North Penn Mazda!
Always pleasant, clean, professional.
Respectful I always wait on my service because the atmosphere is calm from the moment driving in, the auto mechanics service guys, to checkout, a ver
Respectful I always wait on my service because the atmosphere is calm from the moment driving in, the auto mechanics service guys, to checkout, a very thorough and anti-anxiety experience
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by MY2CATSS
Verified Customer
Verified Customer
Other Employees Tagged:
Caitlin Landis
Jul 21, 2026 -
North Penn Mazda responded
Thank you for taking the time to share your experience! We're thrilled to hear that you enjoy waiting with us and that our clean, professional, and welcoming atmosphere helps make your service visits stress-free. It's wonderful to know our entire team—from the moment you drive in to checkout—provided the respectful and thorough experience you deserve. We truly appreciate your trust and look forward to seeing you again at North Penn Mazda!
North Penn is amazing!
I have been buying vehicles there for decades. Their service whether buying a new or used car or having maintenance completed is amazing!
I have been buying vehicles there for decades. Their service whether buying a new or used car or having maintenance completed is amazing!
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by TEDWASSMER
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2026 -
North Penn Mazda responded
Thank you so much for your continued loyalty, Ted! It means the world to us that you've trusted North Penn with your vehicle purchases and service needs for decades. We're honored to have earned your confidence over the years, and we're thrilled to hear our sales and service teams continue to provide the amazing experience you expect. We truly appreciate your support and look forward to serving you for many more years to come!
Efficient and quick.
Brought it in early. I gave them a time for when I wanted it to be ready by and it was finished an hour before.
Brought it in early. I gave them a time for when I wanted it to be ready by and it was finished an hour before.
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by FARINA.KEVIN
Verified Customer
Verified Customer
Other Employees Tagged:
Caitlin Landis
Jul 21, 2026 -
North Penn Mazda responded
Thank you for your great review! We're glad we could get your vehicle finished even earlier than expected while still providing the quality service you deserve. Our team works hard to be efficient, respect our customers' schedules, and deliver on our promises. We truly appreciate your trust in North Penn Mazda and look forward to seeing you again for your next visit!