Carlos Alcala

The Serramonte Ford Service Team provided stellar service once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serra once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serramonte Ford’s Service Team coordinated the pickup and drop off to the exact minute as communicated. 10 star service. More

Report | Print

Outstanding customer service. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great. More

Report | Print

A very efficient operation with friendly and courteous service. Pamela is a great service representative . service. Pamela is a great service representative . More

Report | Print

Been going here for over 40 years and have always been extremely satisfied, especially when there was a problem extremely satisfied, especially when there was a problem More

Report | Print

Competent service advisors; prices way too high; service work is speedy; the quality of what service was performed seems appropriate; forgot to perform or advise re required inspection necessitated by recal work is speedy; the quality of what service was performed seems appropriate; forgot to perform or advise re required inspection necessitated by recall bulleting More

Report | Print

Excellent service every time I bring my cars in for service, very efficient and easy to make an appointment service, very efficient and easy to make an appointment More

Report | Print

Satisfied with how this dealership deal with customers particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or u particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or updated. Carlos made sure to notify me before fixing it. Furthermore, I like their offer of bringing the car to the house after the service. Good job Carlos More

Report | Print

Was extremely satisfied with the service I received at Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records were send electronically so I now have a base line to manage my vehicles needs. Great service! More

Report | Print

Serramonte Ford in my opinion is the top Ford dealership in the bayarea. The staff have a welcoming feeling the moment I walked in. Anthony is a true sales person. Anthony has help me with all my ques in the bayarea. The staff have a welcoming feeling the moment I walked in. Anthony is a true sales person. Anthony has help me with all my questions. His manager has also been helpful. I thank you for giving me this opportunity. More

Report | Print

Jay can not be beat this salesman has a place in my heart because from day 1 he has treated me with the utmost of respect as I treat him the same way. I can see Jay moving up the ladder at Colma ford,.Jay is because from day 1 he has treated me with the utmost of respect as I treat him the same way. I can see Jay moving up the ladder at Colma ford,.Jay is also a team player at Colma Ford, Jay has shown me as a customer he is ready to move up the ladder at Colma ford. I think Jay is one of the best salesman on the floor keep hiring jays & the rest is history Ron 408 512-6220 Thank you Colma for for all you do More

Report | Print