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Carlos Brown
Carlos Brown at Shottenkirk Superstore

Carlos Brown

Sales Manager

Shottenkirk Superstore

309 S Gear Ave
West Burlington, IA 52655

4.8
75 Reviews
4.8

75 Reviews

Write a Review

75 Reviews of Carlos Brown

February 25, 2026

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Employee Rating

The dealership was clean and they were very fast with my recall. They made sure I made it to my appointment in time and they were nice to my dog More

by Hrich2101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Schaffer, Matt Luers, Mike Allen, Derek Menke , Vinny Webster

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Feb 25, 2026

Shottenkirk Superstore responded

Thank you for highlighting how efficient our team was with your Kia K5 recall and for noting our clean facility. Derek enjoyed meeting your dog and ensuring you arrived on time. We appreciate your feedback and look forward to assisting you again. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

February 10, 2026

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Employee Rating

Friendly, quick and thorough service. I have been going here for years and they do good work. More

by karolisgaule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Allen, Dave Savage, Tanya Wilson, Joel Heater, Matt Weir, Derek Menke

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Feb 10, 2026

Shottenkirk Superstore responded

We appreciate your loyalty over the years and your kind words about our friendly, quick, and thorough service. Our technicians take pride in providing reliable care for your Kia Sorento. We look forward to having you back for your next maintenance.

February 07, 2026

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Employee Rating

The sales person was very helpful, polite and helped me with any question I asked him. I would recommend him any time in the future More

by Brigittesagerer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Luers

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Feb 07, 2026

Shottenkirk Superstore responded

We appreciate your recommendation of our salesperson. We’re glad they were helpful and polite and answered all your questions about the Dodge Journey. We look forward to working with you again.

January 10, 2026

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Employee Rating

The staff wa so helpful from the begining to the end thanks to Matt L...thank you More

by bolo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Yoder, Matt Luers

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Jan 10, 2026

Shottenkirk Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

December 07, 2025

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Employee Rating

I’ve been to many MANY dealerships in my day. Matt and Joe (and probably Troy too) are absolutely terrific. Matt and Joe specifically are the best. There are 2 women in the service department too More

by jacebraun24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Troy Moretz, Kenny Schaffer, Matt Luers, Tanya Wilson, Ephraim Twilie , There is one more female in service that is also terrific

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Dec 07, 2025

Shottenkirk Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Superstore. We look forward to having you as one of our valued customers for many more years to come! 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

October 20, 2025

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Employee Rating

Good quick buying experience. I would recommend this dealership to others when buying a new vehicle. More

by herbst2mn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Foster, Matt Luers, Ephraim Twilie

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Oct 20, 2025

Shottenkirk Superstore responded

Thanks for your feedback on your recent visit to Shottenkirk Superstore. It's great to hear that we were able to assist you and that you had such a positive experience. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

October 13, 2025

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Employee Rating

We really love Shottenkirk an will tell all our friends an family to come there for their vehicles they need or want More

by cindyjohn2012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Yoder, Ephraim Twilie

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Oct 13, 2025

Shottenkirk Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

September 22, 2025

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Employee Rating

Business is very clean and neat. The people are awesome and the service is great. More

by Kennykildow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lucas Newlan

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Sep 22, 2025

Shottenkirk Superstore responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Shottenkirk Superstore! 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

September 21, 2025

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Employee Rating

The staff were very kind and easy to work with. No pressure to buy. Appreciated their professionalism. More

by Jcog
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gates, Tate Pumphrey , Grant Peterson

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Sep 21, 2025

Shottenkirk Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

September 08, 2025

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Employee Rating

I felt very welcomed and they worked with me to get me in the vehicle I wanted and to get my payments where I needed them to be! More

by mikesnook616
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gates, Derek Menke

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Sep 08, 2025

Shottenkirk Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Shottenkirk Superstore! 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

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