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Carlos Gonzalez
Carlos Gonzalez at Honda World Downey

Carlos Gonzalez

Service Advisor

Honda World Downey

10645 Studebaker Rd
Downey, CA 90241

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4.4
22 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

5 yrs, 3 mos

4.4

22 Reviews

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22 Reviews of Carlos Gonzalez

August 27, 2025

Dealership Rating
Employee Rating

My recent service visit was a pleasant experience overall—the staff was kind and professional, and I especially appreciated the great coffee in your lounge. More

by Dicotto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Cota , Mel Cabalar, Finance Manager

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Aug 27, 2025

Honda World Downey responded

Dicotto, thank you for taking the time and leaving us a review ! We are glad our team was very kind and professional we aim to give our customers a great experience. We are glad you also enjoyed our coffee in our lounge !-Dennis Alejo GSM

August 21, 2025

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Employee Rating

Awesome workers. Honda, Honda, Honda, Honda, Honda, Honda Honda Honda Honda Honda Honda Honda is the Best More

by Alfredoolmos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Villareal, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 22, 2025

Honda World Downey responded

Alfredoolmos, Thank you for taking the time and leaving us a review !We’re so glad to hear you think Honda is the best — we couldn’t agree more! Our team works hard to keep it that way, and your support means everything to us. Honda, Honda, Honda… we love the energy!-Dennis Alejo GSM

August 20, 2025

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Employee Rating

Best dealers you can go to get your service done. I barely started to go there but everytime I go they treat me really good and they are really polite to their employees More

by bryanalvarez0792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Villareal, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 20, 2025

Honda World Downey responded

bryanalvarez0792, thank you for taking the time and leaving us a review ! We’re thrilled to hear that you’ve had such a positive experience with us. Our team works hard to provide excellent service and treat everyone—customers and employees alike—with respect and care. We're grateful you've chosen us for your service needs.-Dennis Alejo GSM

August 14, 2025

Dealership Rating
Employee Rating

I have had good experiences and bad with techs and mechanics. Guillermo is the best, but it has happened even with him that the mechanic doesn't change an air filter etc... There should be some qualit More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Steven Cuevas, Guillermo Hernandez

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Aug 15, 2025

Honda World Downey responded

Ana, Thank you for taking the time and leaving us a review !Thank you for your honest and detailed feedback. We truly appreciate your continued support and the recognition of Guillermo’s outstanding service—he is a valued member of our team and always strives to take great care of our customers. We also want to sincerely apologize for the issues you've experienced with the quality of work on your vehicle .We will go ahead and discuss the situation with our team .

August 13, 2025

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Employee Rating

Everyone I encountered, at the service center, were very helpful and attentive to my needs. More

by larson6pack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Moran, Robert Pastor , Alex (service)

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Aug 15, 2025

Honda World Downey responded

larson6pack,Thank you for taking the time and leaving us a review ! We’re so glad to hear that our service team was helpful and attentive throughout your visit. Providing excellent customer care is a top priority for us, and it’s great to know that came through in your experience.-Dennis Alejo GSM

August 13, 2025

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Employee Rating

I feel very happy with this dealership over the past 8yrs, like the service techs, they let me know exactly what my car needs without trying to over sell me other services not necessary yet. More

by Jhoana Rangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Villareal, Anthony Moran, Robert Pastor, Guillermo Hernandez , Emilo who used to work here was one of the best at informing me about my car, but he mainly had great customer service, even though my appointment got switched to another person he treated me the same. Which in the past I had noticed that others didn't.

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August 09, 2025

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Employee Rating

Great service and always treated well when I service my vehicle. I don’t go anywhere else. More

by Eric G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Villareal, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 11, 2025

Honda World Downey responded

Eric G, thank you for taking the time and leaving us a review ! We're thrilled to hear that you always feel well taken care of when you visit us. Providing excellent service is our top priority, and it means a lot to know we’re your go-to place for vehicle servicing. We truly appreciate your support and look forward to seeing you again soon!-Dennis Alejo GSM

August 06, 2025

Dealership Rating
Employee Rating

People are very courteous and efficient. They have good customer service and they take care of business More

by claudiarjuarez81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Villareal, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 06, 2025

Honda World Downey responded

claudiarjuarez81 , Thank you for taking the time and leaving us a review ! We’re happy to hear that you found our team courteous, efficient, and committed to good customer service. It’s always our goal to take care of our customers and make every visit a positive one. We appreciate your support and look forward to seeing you again soon!-Dennis Alejo GSM

August 03, 2025

Dealership Rating
Employee Rating

Great customer service nice and polite gentleman very patient and understanding and answered all my questions. Thank you More

by j.carrillo323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez, Carlos Villareal, Anthony Moran, Ernesto Cabrera, Steven Cuevas, Robert Pastor, Guillermo Hernandez

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Aug 04, 2025

Honda World Downey responded

j.carrillo323, Thank you for taking the time to share your experience. We're so glad to hear you had a great experience and that our team member was polite, patient, and took the time to answer all your questions. Providing excellent customer service is always our goal, and it's wonderful to know we met that standard for you. -Dennis Alejo GSM

August 02, 2025

Dealership Rating
Employee Rating

Dealership was amazing kind friendly and supportive in any ways to help out!!! Would rate this dealership 10/10 More

by SLOGANGARCIA28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2025

Honda World Downey responded

SLOGANGARCIA28, Thank you for taking the time to share your experience! We're thrilled to hear that you had such a positive experience with our team. Providing kind, friendly, and supportive service is what we’re all about, and your 10/10 rating truly means a lot to us. -Dennis Alejo GSM

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