Carlos Gutierrez

If you are considering purchasing a vehicle at Rizza Cadillac, or having your Cadillac vehicle serviced there for that matter, please read this review. You will think again. After being hit with a su Cadillac, or having your Cadillac vehicle serviced there for that matter, please read this review. You will think again. After being hit with a surprise $1,995 prep fee, I purchased my rare manual transmission 2018 Cadillac ATS. The vehicle had been sold with bald tires, but I was promised at the time of sale I would be given new Bridgestone tires- this was accompanied by the ‘We Owe’. I was also only given one key fob, in which Carlos promised me a spare. The vehicle also had no front plate bracket when I had picked it up, and no one available to install it. As soon as I had gotten the vehicle home, electrical problems came up. I also observed the oil filter on the vehicle did not appear to have been changed, the wiper blades were streaking, and the cabin filter was very dirty. These are the basics of any used car inspection! I notified Carlos right away about a defective OnStar system and backup camera which I had come across. After a few weeks had gone by, I was finally told the tires were in. The dealership didn’t put on the new Bridgestone tires as promised. Instead, they installed used tires that had numerous patches and plugs- there is no denying they had been used. Bait-and-switch. The new key fob was programmed improperly- the memory seats did not operate, so I had to go and have the key fob reprogrammed elsewhere. The biggest concern I had was with the backup camera. Instead of ordering a new backup camera, the most logical resolution for the issue, the dealership bought one from a junkyard. The issue is, the junkyard one came from a different ATS, one that was not compatible with the vehicle. When they called to ask me to come and pick up the vehicle, I instantly noticed the backup camera video feed on the radio was pointing right at the ground. Did the technician not think to verify their work post-replacement? At this point, frustrated, I spoke with Josh Jansky, the Used Car Director, about the situation. I expressed that I just wanted a new replacement backup camera from GM. When ordering the camera from GM, it comes complete with the bezel for the trunk button and camera. Josh shipped me out a replacement backup camera about a week later, but extremely dishonest and disappointingly, I received a lesser, aftermarket backup camera that also did not work. When I checked the bezel that was on the vehicle with another dealership’s parts department, they confirmed that the bezel from the junkyard that the dealership put on did not match the one for the vehicle. I called Josh right away, figuring I could just get my original, correct bezel back for the vehicle, have the camera itself swapped out, and be done. To my surprise, Josh ignored all of my calls. My texts to the salesman Carlos also went without response. After a few days of unreturned calls, I reported this incident to General Motors directly. The following day after reporting the incident to General Motors, I received a call from Scott asking about what happened. I told him repeatedly that my rearview camera bezel was swapped out while in service for the wrong one. Scott told me that Josh believed he had sent me back my original bezel, which given the wrong part number on the one I got back, was not true. Scott then told me he wasn’t sure what to do, bizarre considering simply replacing the $200 part they lost while my vehicle was in their service department would have certainly boosted (or kept me from leaving) my review, but I haven’t heard back from Scott or anyone for that matter in a week. At this point, I am left with a vehicle that has packing tape securing the cutout in the trunk where the bezel that this dealership took from my vehicle goes, and inside of my trunk is still torn apart over two months after purchase. More

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Excellent experience. Full transparency and competitive pricing. Carlos Gutierrez is the best Sales Specialist! I switched to the new Cadillac OPTIQ for my first electri Full transparency and competitive pricing. Carlos Gutierrez is the best Sales Specialist! I switched to the new Cadillac OPTIQ for my first electric vehicle after having six Mercedes. This electric car is the best I have driven after renting at least eight different makes and models. Rizza Cadillac was the best new car purchasing experience that I have ever had. At least half the time as other dealerships. No haggling, no pressure....they let the car and the pricing speak for itself. I recommend this dealership to anyone looking for a Cadillac. More

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Kudos to this dealership! I would recommend Joe Rizza of Tinley park when buying a car. they went out of their way to find me the car, color and price I wanted. Thanks to Car I would recommend Joe Rizza of Tinley park when buying a car. they went out of their way to find me the car, color and price I wanted. Thanks to Carlos and Anthony I have the car of my dreams. Their service department assisted me with a few things and were very helpful. Pat More

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Everyone I dealt with at the Rizza Cadillac dealership was helpful, upfront and willing to spend time with me regarding the purchase of an automobile. was helpful, upfront and willing to spend time with me regarding the purchase of an automobile. More

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Very helpful and courteous. Salesman Carlos and manager Jay were very helpful. Made buying a new car easy Salesman Carlos and manager Jay were very helpful. Made buying a new car easy More

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I had an exceptional experience at this dealership thanks to the outstanding team. Carlos, my salesman, was incredibly knowledgeable and made the entire process smooth and enjoyable. Nick and Kenny, the sale to the outstanding team. Carlos, my salesman, was incredibly knowledgeable and made the entire process smooth and enjoyable. Nick and Kenny, the sales managers, were accommodating, professional, and went above and beyond to ensure I got a great deal. I highly recommend this dealership for their top-notch service and fantastic team! More

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What a great experience! We had just started our search for a new vehicle and stopped into Rizza, Tinley Park to compare prices. Carlos Gutierrez, our sales person outdid him We had just started our search for a new vehicle and stopped into Rizza, Tinley Park to compare prices. Carlos Gutierrez, our sales person outdid himself. He found us our perfect vehicle with the help of Chris Dargan and they made it happen. They met our price point and the finance guy, Burt Dutcher found us a great interest rate. We had a trade in, which was not with us, but we drove away with our new vehicle and Carlos came with and drove my trade in back to the dealer sight unseen! The process didn't take long at all. A great dealership More

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From the very first question, everyone lied to me. After purchase, everyone refused to help me. After purchase, everyone refused to help me. More

by BGWHITESELL777 Verified Customer Verified Customer

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Conveniently located with all services available and close to my home. Friendly staff and sparkling showroom. close to my home. Friendly staff and sparkling showroom. More

by t_vorberg Verified Customer Verified Customer

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Very good The service and your staff were very attentive and helpful Nonono Good bye and helpful Nonono Good bye More

by Urse20@sbcglobal.net Verified Customer Verified Customer

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