Carlos Hernandez | Page 8

Exceeded Our Expectations Me and my boyfriend shared a vehicle for a long time and I recently got a job and were in need of a second vehicle. We went to the Ford dealership an Me and my boyfriend shared a vehicle for a long time and I recently got a job and were in need of a second vehicle. We went to the Ford dealership and spoke with Carlos. He was extremely negative and stated to me that it is extremely hard to finance a second vehicle even with good credit and made it seem that he (and Ford) didn't work with credit-challenged persons and extremely RUDE and UNPROFESSIONAL!!! After our bad experience, we were walking to our car very angry from how Carlos treated us, and a man asked how we were doing. Randall S. was this man and we explained how disappointed we were with Carlos's service and told him exactly what we were looking for. Randall went out of his way to actually listen to us and our needs and found us a vehicle we could afford and better yet liked! When we got inside after seeing a Ford escape, we filled out an application which was very fast and easy. After a short period of time Randall explained the deal I almost cried (in a good way). Without even trying to haggle the price or payments Randall had gotten us a FANTASTIC deal on the Escape and at a price we could manage. He greatly exceeded our expectations and I must say I do not say that very often. The rest of the paperwork was super fast and everyone we spoke to during the process was extremely nice and helpful! Without your employee Randall S., we would have left the Ford dealership disappointed and took our business elsewhere. Randall is a great asset to Ford and we will definitely recommend Ford and Randall and we will definitely be shopping with him again in the future!! Thank you Randall for such a great car-buying experience!!!!!!! More

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These guys will help you get the best deal in town and will turn you into a lifelong customer. Will highly recommend to my family and friends! will turn you into a lifelong customer. Will highly recommend to my family and friends! More

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I purchased from 5 Star Ford in the past, and Carlos has always worked for my best interest, in selection to getting the best deal for me. The selection of vehicles surpasses most other dealerships, and I' always worked for my best interest, in selection to getting the best deal for me. The selection of vehicles surpasses most other dealerships, and I've always been able to find what I was interested in purchasing. Dealership is very professional, and I didn't encounter one single employee that didn't speak to me, and make me feel like family. I will not buy anywhere else. More

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I am a huge fan of Mr. Jerry Reynolds, host of The Car Pro Radio Show, and once we had decided that we wanted to find "the best deal" possible on a new or late model, low mileage Ford EDGE, Jerry strongly Pro Radio Show, and once we had decided that we wanted to find "the best deal" possible on a new or late model, low mileage Ford EDGE, Jerry strongly recommended that we call Terry Rich, the GM at Five-Star Ford in North Richland Hills, Texas, and he gave me their phone number. If you are thinking "vehicles", get acquainted with Jerry Reynolds, The Car Guy. We called the dealership, told the phone receptionist we wished to speak to Terry Rich. Terry came on the line, invited us to meet with him to discuss what we were looking for. We were VERY impressed with Terry's obvious honesty, candor, and ability to explain in simple, easy-to- understand terms the factors we should consider in our car-buying decision. He asked us to outline what we wanted in the car we would purchase, and what our goal for our monthly payment was. Terry then told us he was going to have Mr. Rick Dike, one of his most experienced people, help us find what we were looking for at a price we could be comfortable with, and Rick Dike did exactly that. Rick Dike's business card reads "Sales and Leasing Manager", but it could just as well say "Customer Satisfaction Manager". After we had driven two different 2013 Ford Edge SEL with all the optional features we wanted, Becky and I were at an impasse over Exterior Paint Color and Interior Trim Color. Rick found the vehicle that made us both happy at the Five Start Ford dealership in Plano, and had it transferred down to the NRH store that evening. 2013 Ruby Red Metallic with Medium Light Stone (beige) Interior w/ Heated Leather Seats, Navigation System, Power Liftgate, etc. Anthony Snyder, 5-Star Ford NRH Finance Manager then helped us get our financing set up, and "Tony" was extremely experienced, knowledgeable, and delightful to work with. He helped us select an Extended Service Plan that would fit our budget, and guided us through signing all the paperwork. Thanks, Tony! Finally, Rick Dike, our "Customer Satisfaction Manager", had Charlie "Carlos" Hernandez, one of the 5-Star Sales Professionals, give us a training session on the four systems of our new 2013 Ford Edge SEL - Climate Controls, Entertainment System, Navigation (Map/GPS) and Bluetooth smart phone setups. Another GREAT 5-Star Ford champion - Thanks, Carlos! Becky and I both greatly appreciate the "customer comes first" attitude of Terry Rich, Rike Dike, Anthony Snyder, and Carlos Hernandez, and their efforts to make our car buying experience both enjoyable and successful in getting exactly what the car we were looking for. C. Gary Kohr More

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I have been a customer of 5 Star Ford for 9 years I have always been vey satisfied with my service.. And My current Service Advisor Todd McDorman has always been been a Great help.. always been vey satisfied with my service.. And My current Service Advisor Todd McDorman has always been been a Great help.. More

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This was a very friendly and helpful dealership. The employees treated us with respect and took their time going over important information with us. O would recommend this place to others. employees treated us with respect and took their time going over important information with us. O would recommend this place to others. More

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Great job 5 star ! Rick handled me very well and took care of all my needs.We purchased a 2014 Escape and while I was there I came across a good deal on a pre-owned F150 so we bought that too. Every empl care of all my needs.We purchased a 2014 Escape and while I was there I came across a good deal on a pre-owned F150 so we bought that too. Every employee that we encountered was kind and courteous. I will highly recommend this dealership to all my friends and family! More

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Brieanna Lopez treated us with respect and listen to what we were looking for in a car. She made our experience fun without the pressure, we requested no games be played and was happy to find we got our req we were looking for in a car. She made our experience fun without the pressure, we requested no games be played and was happy to find we got our request. We had been shopping for a Nissen and decided to stop by Five Star Ford and try out the Ford Fusion for a comparison. The rest is history, we drove off very happy we gave Five Star Ford a chance to sell us a car. Brieanna made the sale a success along with Carlos Hernandez and Bob Little. Thank you Five Star Ford you have another happy customer. More

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Carlos Hernandez did an excellent job handling our new car sale. He found the car we were looking for and worked with us to give us the best price available. We have bought 8 vehicles from 5 Star Ford a car sale. He found the car we were looking for and worked with us to give us the best price available. We have bought 8 vehicles from 5 Star Ford and will continue to buy from them because of their great sales and service. More

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The help was great the car the salesman showed us was exactly what my daughter wanted. The purchase was easy and the finance person was helpful to work with! exactly what my daughter wanted. The purchase was easy and the finance person was helpful to work with! More

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