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Carlos Martinez
Carlos Martinez at McGrath City Honda

Carlos Martinez | Page 4

Certified Service Advisor

McGrath City Honda

6720 West Grand Avenue
Chicago, IL 60707

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4.8
58 Reviews
4.8

58 Reviews

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58 Reviews of Carlos Martinez

May 03, 2026

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Employee Rating

Good customer care and good communication keep it up ! Knows what he is doing and is nice . More

by ARIANALOPEZ34592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Miller, Alfonso Rodriguez, Mathew Runas

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May 03, 2026

McGrath City Honda responded

Thank you for highlighting the care and communication you experienced during your Honda CR-V service. We will pass along your kind words to Mathew and look forward to serving you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 02, 2026

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Employee Rating

Carlos was very helpful and listened to my needs. My vehicle was also done in a timely manner More

by afentry12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Miller, Uros Matejic

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May 02, 2026

McGrath City Honda responded

Delighted to know your Honda HR-V was serviced promptly and our team listened to your needs. We appreciate you sharing your experience. We look forward to your next visit. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 01, 2026

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Good attention, responsibility, constant communication, good customer service, they care about me as a customer More

by lobsam.paladines
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 01, 2026

McGrath City Honda responded

We’re delighted to hear you felt taken care of during your service visit. Carlos and our team appreciate your feedback about our communication and responsible approach. It was a pleasure caring for your Honda and we look forward to welcoming you back. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 30, 2026

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They don’t do what’s mentioned in the coupon Their coupons are a scam to bring people in More

by syed2501ibrahim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 04, 2026

McGrath City Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dana Grande Client Relations/ Process Improvement Manager dgrande@McGrathcity.com 773-836-3904

April 27, 2026

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The employee was very attentive with me and spoke to me very professionally. I really enjoy the complementary coffee More

by jeejdm
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 27, 2026

McGrath City Honda responded

It’s wonderful to hear our team was attentive and that you enjoyed the complimentary coffee. Carlos is glad to have provided professional assistance during your Honda Civic service. We look forward to welcoming you back. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 26, 2026

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The service advisor demonstrated exceptional professionalism and attentiveness in managing my vehicle's service. They consistently provided proactive updates on the status of my car and thorough More

by Kalvin Aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2026

McGrath City Honda responded

We’re glad you noticed the professionalism and attentiveness Carlos provided during your service. It’s rewarding to know that the proactive updates helped keep you informed. Thank you for recommending us for your Honda Accord service. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 25, 2026

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This establishment is always quick and easy, fast to book an appointment, and customer service is always perfect. More

by Eduardo
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Recommend Dealer
Yes
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Apr 25, 2026

McGrath City Honda responded

Thank you for trusting us with your Honda Civic. We’re pleased the appointment scheduling was quick and our team provided prompt, attentive service. Carlos will be happy to know you found our customer care perfect. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 24, 2026

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Wonderful service everyone who helped us were very attentive friendly and a kid friendly environment!! More

by carinacruz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2026

McGrath City Honda responded

It’s fantastic our team offered attentive and friendly service during your Honda Civic appointment and created a welcoming and kid friendly space. Thank you for sharing your experience. We look forward to seeing you and your family again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 23, 2026

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It was nice people I would recomendes the dealer I’m so happy to have them to take care of my car More

by TERESAFERNANDEZ56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanchez, Alexis Quimso, Devin Miller, Alfonso Rodriguez, Uros Matejic, Mathew Runas, Luis Antonio, Karen Kozlowski, Karla Montoya

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Apr 23, 2026

McGrath City Honda responded

Thank you for recommending our team and trusting us with your Honda Odyssey. We’re glad you felt well looked after and look forward to helping with your next service. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 23, 2026

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Carlos is one of the reasons why we take our car in to McGrath. He has always been very cordial and attentive. He was an amazing choice as one of your replacements for Bill, who we always dealt with. More

by ELIDABMENDEZ
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 23, 2026

McGrath City Honda responded

Thank you for sharing your experience with our service department. We’re delighted that Carlos has been both cordial and attentive while caring for your Honda CR-V. We look forward to continuing to meet your service needs in the future. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

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