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Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 8

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
146 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

146 Reviews

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146 Reviews of Carlos Robles

November 09, 2021

Dealership Rating
Employee Rating

The dealership is very family oriented and do whatever it takes to make sure u get what u looking for out of ur visit More

by johnnymartin42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos

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Nov 09, 2021

INFINITI of South Bay responded

Thank you for taking the time to leave us this positive review! We're glad to hear that you find our Dealership very family oriented and that our team goes above and beyond for you when you come in for service. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 08, 2021

Dealership Rating
Employee Rating

People over there are very nice and helpful. I will definitely recommend infiniti South Bay to my neighbors. More

by SHARONROAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Larry Harris, Kelvin Bratcher , Zach Maynard, Matt Murillo, Ever Villalobos

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Nov 09, 2021

INFINITI of South Bay responded

Thank you for leaving us this great review, Sharon! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 03, 2021

Dealership Rating
Employee Rating

I like your dealership due to that it’s close to my home and I like the good customer service More

by LUISELIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo

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Nov 04, 2021

INFINITI of South Bay responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 01, 2021

Dealership Rating
Employee Rating

Friendly staff efficient and professional Clean facility Friendly staff efficient and professional Clean facility didn’t have to wait for a long time More

by RUSSKNIGHT80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos

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Nov 02, 2021

INFINITI of South Bay responded

We appreciate your marvelous feedback, Russ. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 21, 2021

Dealership Rating
Employee Rating

I had a really good experience. From the time I called to the time I had my service, everyone was very helpful and friendly More

by BETTYBOOPCR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 22, 2021

INFINITI of South Bay responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 13, 2021

Dealership Rating
Employee Rating

Every time I go to this location it’s always an amazing customer service experience. Everyone here is great from the cashier to the parts department and all of the service guys. I live downtown LA and I ch More

by AZAVIERJACKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos

Print
Oct 14, 2021

INFINITI of South Bay responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 13, 2021

Dealership Rating
Employee Rating

They are quick and efficient. They know my car and don’t push extra services. More

by WSMACAULAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos

Print
Oct 13, 2021

INFINITI of South Bay responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 03, 2021

Dealership Rating
Employee Rating

Everyone there were really nice and polite. I’ll come back to get my service and recommend my family and friends. More

by OEANTUNEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Murillo

Print
Oct 04, 2021

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

September 05, 2021

Dealership Rating
Employee Rating

Great job and car was returned to me as promised. Hopefully, it was a job done well. Don’t know for sure since it was in the engine More

by LYNR_W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Murillo, Ever Villalobos

Print
Sep 07, 2021

INFINITI of South Bay responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

August 27, 2021

Dealership Rating
Employee Rating

Quick and to the point definitely don’t mind having to go to the shop I recommend they help with anything you need thumbs up More

by BENNYFRANCO89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo

Print
Aug 30, 2021

INFINITI of South Bay responded

Benny, thank you for your kind words. We feel our service department is what makes INFINITI of South Bay special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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