Carlos Villa | Page 2

Greenway Kia West responded

Thank you, RScott, for the fantastic 5-star review! We’re thrilled that Tony Hamdan made your experience smooth and pressure-free while you explored the Kia K5 GT here at Greenway Kia West in Orlando, FL. We appreciate your loyalty as a repeat Kia owner and your strong recommendation—enjoy your new ride! — Anas Lazaar, General Sales Manager · anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi Garry, thank you for sharing your feedback and for bringing this concern to our attention. I’m sorry to hear about the issue with your Sorento’s console. I’d like to review this personally to make sure it’s addressed properly under warranty. Please reach out to me directly at markfoster@greenwayauto.com , and I’ll follow up right away to help get this resolved for you. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Sandvp, for your 5-star review! We’re glad our team was able to be friendly and flexible with your schedule, and we’re especially happy to hear that Yassine provided incredible, patient service while helping you find the right vehicle. At Greenway Kia West in Orlando, our Kia sales team is committed to making every car-buying experience smooth, supportive, and stress-free. We appreciate your recommendation and look forward to welcoming you back! — Anas Lazaar, General Sales Manager · anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi dasque83, I’m sorry to hear that your experience felt stereotypical and did not meet your expectations, even though you liked the vehicles. That’s not the type of car-buying process we want our customers to have. I’d like the opportunity to speak with you directly and learn more about what happened so we can improve. Please contact me at anaslazaar@greenwayauto.com or by phone at your convenience. Respectfully, Anas Lazaar General Sales Manager Greenway Kia West

Greenway Kia West responded

Hi Trina, Thank you for your continued trust and loyalty — bringing in your 3rd car in just 2 years means a lot to us! We’re glad to hear that Alex and our service team continue to set the bar with great care here at Greenway Kia West in Orlando. We look forward to keeping all of your Kia vehicles running at their best. — Mark Foster Service Manager

Greenway Kia West responded

Hi Craig, I’m very sorry to hear that your sales experience left you feeling misled. The behavior you described is not how we want our customers to feel, and I understand your frustration. I’d like the chance to personally review your visit and address your concerns. Please contact me directly at anaslazaar@greenwayauto.com or by phone at your convenience. Respectfully, Anas Lazaar General Sales Manager Greenway Kia West

Greenway Kia West responded

Hi Pedro, Thank you for the 5-star review and recommendation! We’re glad to hear you had an excellent experience with your oil change service at Greenway Kia West in Orlando. Our service team takes pride in being fast, efficient, and professional while keeping our environment clean and welcoming. We look forward to helping you again at your next Kia service appointment. — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Elena, muchísimas gracias por compartir tu experiencia y por las 5 estrellas. 🌟 Nos alegra saber que desde tu primera visita hasta la compra recibiste la atención que mereces. Yassine estará muy contento de saber que su apoyo y comprensión marcaron la diferencia. ¡Gracias por confiar en nosotros! Elena, thank you so much for the 5-star review! 🌟 We’re delighted to hear that from your very first visit through your purchase, you felt well taken care of. We’ll be sure to share your kind words with Yassine. — Anas Lazaar, General Sales Manager 📧 anaslazaar@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review! 🌟 We’re so glad to hear our team made your car-buying experience effortless and worth the drive. We truly appreciate you choosing Greenway Kia West and look forward to seeing you again down the road. — Anas Lazaar, General Sales Manager 📧 anaslazaar@greenwayauto.com

Greenway Kia West responded

Hello Edelfonso, Thank you for the 5-star Verified review! We’re happy to hear our team at Greenway Kia West in Orlando provided knowledgeable and courteous service throughout your vehicle purchase. We appreciate your recommendation and look forward to assisting you with any future Kia sales or finance needs. Sincerely, Anas Lazaar General Sales Manager anaslazaar@greenwayauto.com