Carmelo Adorno

I purchased a 2020 Kia Telluride from Toyota of Rockwall on June 7. Shortly after, it needed an oil change, and then the engine failed on the highway while I was driving with my children, requiring a tow at on June 7. Shortly after, it needed an oil change, and then the engine failed on the highway while I was driving with my children, requiring a tow at my expense. The dealership promised repairs, a $1,500 check, and a trade in appraisal. The engine repair required three separate engines, and even after the repairs, the check engine light has returned and I continue to receive alerts. While I eventually received the check, communication was poor. I only spoke directly with the GM once, and all subsequent attempts to reach him were ignored. My requests to speak with the VP or owner were also ignored, forcing me to escalate to consumer agencies. I was also told I needed to remove my reviews to get the check, which was concerning. This review reflects my factual experience. More

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Came in with my child and they were so helpful and kind and help me understand numbers as many times as I asked were very helpful in everything went above customer service. The best interactions I’ve had w and help me understand numbers as many times as I asked were very helpful in everything went above customer service. The best interactions I’ve had with people in a long time thank to pj and everyone that was their everyone was very kind and helpful. More

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friendly, professionals for both sale and finance. department. I'm a returned customer from this dealer(Toyota of Rockwall) department. I'm a returned customer from this dealer(Toyota of Rockwall) More

by THNGO2005 Verified Customer Verified Customer

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Melvin was awesome! ! He was so informative and knowledgeable in my new car purchase! I will definitely refer him more clients!! And Jeff the tech guy was very knowledgea ! He was so informative and knowledgeable in my new car purchase! I will definitely refer him more clients!! And Jeff the tech guy was very knowledgeable and patient to explain in detail how everything works. More

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A very good experience and everyone was very helpful and nice! We will definitely be coming back. nice! We will definitely be coming back. More

by elizabethmorris00 Verified Customer Verified Customer

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James is an amazing salesperson who took care of us throughout the process of leasing a new car. The entire team was very professional. I would highly recommend Toyota of Rockwall next time you are loo throughout the process of leasing a new car. The entire team was very professional. I would highly recommend Toyota of Rockwall next time you are looking to purchase/lease a vehicle. More

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We have bought 3 vehicles from Toyota of Rockwall and it is top notch every time. PJ and Carmelo were great as always! is top notch every time. PJ and Carmelo were great as always! More

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To much bull to get what you won't to pay I almost. Walked out Walked out More

by davidhumphrey1950 Verified Customer Verified Customer

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I was mislead and 3k was added to my loan amount. Even after I said I don’t warn additional warranty. I don’t have plan to come or Rockwell Toyota again. Even after I said I don’t warn additional warranty. I don’t have plan to come or Rockwell Toyota again. More

by sayef.ahmed Verified Customer Verified Customer

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The service was great! The people who also helped us were thoughtful, kind, and efficient The people who also helped us were thoughtful, kind, and efficient More

by arelinavarro18 Verified Customer Verified Customer

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