I purchased a car from this dealer that I thought was CPO inspected. I am convinced it was not and recently found other complaints very similar. I spoke to two managers but neither would fix a defect that was discovered within the first 25 miles. Before you buy CPO Google this article: "when your certified-pre-owned-car-defective". I wish I had read this first.
- Stephanie Beelendorf
What a perfect place to purchase your vehicle! From the service to the sales department and management! I love my car and I will never go anywhere else! Thank you St. Charles Mercedes
"Outstanding Customer Service!"
- J. Lamb
My husband and I bought our Certified Pre-Owned vehicle here and could not be happier with the quality of care - from all the employees in the service department and especially Carol, in sales. She is such an asset to this dealership...going above and beyond to make sure you are completely satisfied with your buying experience. I so enjoy taking my car in for service and visiting with her...she is not only knowledgeable, but a true friend!
"40000 mile maintenance"
I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was ready for pickup.
When I dropped off the vehicle, service went over the standard maintenance items, the additional items I wanted checked and reviewed other potential maintenance items (all of which were determined not to be due at the 40k level.)
"Repeat internet customer. Happy a second time !!"
Purchased a CPO 2014 ML350 over the internet from Carol and St Charles MB back in Feb 2015. Great experience back then. Recently started looking for a CPO GLK for my wife. Searched the internet and came across one with the options my wife wanted, and had to laugh. There it was, right back at MB St Charles !! BTW I live over 500 miles away from this dealership, and I had NO questions or reservations as to purchasing from them again. As always, Carol was efficient and quick on getting back to me with the details and answers to my questions. A couple of back n forth emails and I was ready to buy, again !! Credit app and the whole process was timely and smooth. Flew up on a Saturday morning, they picked me up at the airport, I checked out the car, signed the papers, and was on my way driving home. Questions were answered, and request were fulfilled timely. I agree it is unusual that I have now purchased two MB CPO vehicles, totally over the internet, from a dealership over 500 miles from my home, but they had what I was looking for, answered my questions timely, and could not of been friendlier and more professional in handling the process from afar. Wife is now happy, so I am happy too !! Who knows, I may be right back there for my next MB purchase in a few years ?!? :-)
Highly recommend the dealership and Carol !!
"Helpful and friendly customer service"
I highly recommend Mercedes Benz of St.Charles if your in the market for a new vehicle. Carol made the experience of buying a car hassle free and fun. Carol also went above and beyond from the moment we walked through the door through delivery of our new car, providing legionary customer service.
It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages.
Once the appointment was made, the actual service was excellent.
"Great internet purchase experience !"
Carol and Zach were great to deal with. I called about a CPO ML350 from almost 600 miles away. They answered any and all questions timely, sent photos, and made the transaction very smooth. I flew up, they picked me up at the airport, and we went over the car and the transaction. A pleasure to work with. Signed papers and drove home that evening. ML is exactly as they said. Highly recommend them for local or Internet sales. Good people.
"OUR BRAND NEW CAR"
MY HUSBAND AND I WERE VERY PLEASED WITH OUR WHOLE EXPERIENCE! CAROL OUR SALESPERSON, WAS VERY KNOWLEDGEABLE AND ANSWERED ALL OUR QUESTIONS.
WOULD DEFINITELY RECOMMEND
We had a very pleasant experience from start to finish and would recommend them to anyone . Can't say that all of our experiences with other dealerships were this nice.