Carol Still | Page 4

Overall great experience We had a great experience at this dealership. Our salesperson was very knowledgeable, helpful, and not pushy at all. The finance department was easy t We had a great experience at this dealership. Our salesperson was very knowledgeable, helpful, and not pushy at all. The finance department was easy to work with and also very helpful. Even when dealing with the service department, there were no issues. We would recommend this dealership to anyone! More

by Caryn.gunn Verified Customer Verified Customer

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Purchased ‘18 F150 It was a painless transaction due to those I worked with. If you go to Murray you have to ask for Shane, he is easily the best salesman I’ve ever deal It was a painless transaction due to those I worked with. If you go to Murray you have to ask for Shane, he is easily the best salesman I’ve ever dealt with as well as just a good overall guy. I almost forgot I was dealing with a salesman multiple times as he doesn’t push anything at all and is completely honest in his opinions. Murray has a good one with him. More

by MARY_TORODE Verified Customer Verified Customer

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Quick lube was not quick. Front area is great. Routine oil chg. Service not as good. Quick lube is anything but quick. Not nearly as friendly as the front staff. Front area is great. Routine oil chg. Service not as good. Quick lube is anything but quick. Not nearly as friendly as the front staff. More

by GINGIEJ Verified Customer Verified Customer

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Service Work Tom was excellent to work with in the service department. His follow-up and friendly help was great. Carol Still is a great asset to Murray Ford. Lov Tom was excellent to work with in the service department. His follow-up and friendly help was great. Carol Still is a great asset to Murray Ford. Love the community involvement Murray does. More

by csr1 Verified Customer Verified Customer

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Above and beyond Every department at murray makes you feel like family. My 5th truck and 7th vehicle from them. Price is great, but service and parts are just as impor Every department at murray makes you feel like family. My 5th truck and 7th vehicle from them. Price is great, but service and parts are just as important to me More

by FIREMANJHL Verified Customer Verified Customer

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Aggravated, pushed around. Dealing with the sales man was nice. Good guy. Can’t exactly remember his name. I bought a 2017 F150. It was right at closing time. I was promised a f Dealing with the sales man was nice. Good guy. Can’t exactly remember his name. I bought a 2017 F150. It was right at closing time. I was promised a full detail cause on my way out salesman noticed some swirls on the paint. On my way home I noticed I didn’t have any floor mats in the new truck. Mentioned it to him threw text message. He took care of that couple days later when I brought it up for detail. I dropped it off came back had floor mats and no detail. I drove home and expressed myself about it to him. Couple days later I got a faulty tire sensor. Took it to them. Rob “fixed” it and I went on my way. To this day it still goes in and out telling me it’s bad and other times acts normal. Bout two weeks after that a LED light strip they purchased and installed as part of the sport package I bought. The lights were burning out. I tried several times to take it in there but the people they get the light from didn’t want to drive to starke for one light. (Poor customer care in my opinion) so I waited another three weeks before I finally got the call back from carol a manager there. They got the light in. In the meantime I have a factory recall for door latches. Well now I want to take it in there and get it all taken care of at one time. Well “ it takes someone with brains for that recall” so I have yet to have this taken care of. That was after I was told ide be called when the parts come in for that recall and never heard from them after calling once a week. Because of my hassles with the customer service I have received I took the truck up to do the LED strip for warrenty work and I will not go back there. Because I was getting pushed around so much I started doing it all three text. I still have all of those between salesman and manager. Kaden was my salesman. Sorry didn’t want to back space to the top. More

by hhsbaseball07 Verified Customer Verified Customer

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Routine Maintenance Everything completed in a very timely manner. Even washed it. Excellent job. Everyone was very friendly and helpful. I will have all of my service nee Everything completed in a very timely manner. Even washed it. Excellent job. Everyone was very friendly and helpful. I will have all of my service needs done here. More

by BDR60 Verified Customer Verified Customer

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Beyond awful!!!! The absolute worst customer service ever! There was no communication what so ever with the service department letting us know the status of our vehicl The absolute worst customer service ever! There was no communication what so ever with the service department letting us know the status of our vehicle. More

by Carrielee412 Verified Customer Verified Customer

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Easy to deal with Got a check engine light on my way home, called and got an appointment the next afternoon. Was there for just under an hour and was told what was wron Got a check engine light on my way home, called and got an appointment the next afternoon. Was there for just under an hour and was told what was wrong and it was fixed. Much better service than I get from Garberautomall. More

by jeckels78 Verified Customer Verified Customer

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Oil change Yeah that’s what you guys do and that’s awesome yeah yeah that’s what you call it too hard you guys can do a good day at work park and yes you too can Yeah that’s what you guys do and that’s awesome yeah yeah that’s what you call it too hard you guys can do a good day at work park and yes you too can get a good deal More

by cloudjunkie77 Verified Customer Verified Customer

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