Carolina Wetzel
Carolina Wetzel at Advantage Chevrolet of Hodgkins

Carolina Wetzel | Page 19

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

Contact Me
4.8
549 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

549 Reviews

Write a Review

549 Reviews of Carolina Wetzel

December 26, 2023

Dealership Rating
Employee Rating

Communication was great and the repair was quicker than they originally quoted me , great place More

by BRIANZELENKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Dec 28, 2023

Advantage Chevrolet of Hodgkins responded

Brian, we strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Advantage Chevrolet of Hodgkins's Service Department. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 25, 2023

Dealership Rating
Employee Rating

I would say it is a good dealer ship. If it had more of a selection to choose from it would be great. Every department is good. If prices or discounts were more affordable it would be eve More

by d.munguia23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2023

Advantage Chevrolet of Hodgkins responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 24, 2023

Dealership Rating
Employee Rating

Advantage Chevrolet was great. I needed a battery installed and they were able to get me in the same day. I would take my truck back to get more great service. Keep up the good wor More

by BAYLOCK1
Recommend Dealer
Yes
Dec 26, 2023

Advantage Chevrolet of Hodgkins responded

I cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 23, 2023

Dealership Rating
Employee Rating

Pricey, nice service, decent customer service, I like the option of video to see the tech inspecting the vehicle 👍 More

by SOUL1SISTA36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 22, 2023

Dealership Rating
Employee Rating

Great service. Would recommend, I have been using their service for years. Nice helpful people. More

by drewbmclaughlin
Recommend Dealer
Yes
Dec 26, 2023

Advantage Chevrolet of Hodgkins responded

Drew, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 15, 2023

Dealership Rating
Employee Rating

Friendly, accommodating. They are there when I need them. I have used them a number of times. More

by JSLONEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2023

Advantage Chevrolet of Hodgkins responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

December 11, 2023

Dealership Rating
Employee Rating

Great and welcoming. The only issue is the time it takes for service can be a bit long More

by msedadel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2023

Advantage Chevrolet of Hodgkins responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 09, 2023

Dealership Rating
Employee Rating

I was told by CW she would give $150 off my bill and didn't. More

by tjblack3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 11, 2023

Advantage Chevrolet of Hodgkins responded

TJ, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 06, 2023

Dealership Rating
Employee Rating

The service was great and very professional. Service actions were explained and the service video was a great addition. More

by small357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2023

Advantage Chevrolet of Hodgkins responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 04, 2023

Dealership Rating
Employee Rating

I would like to thank Felipe for made sure the warranty company had everything they need to repair my car. Also Caroline for make sure I got my car back after the water pump go out .after I pick up my car More

by mytwoson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Dec 06, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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