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Carolina Wetzel
Carolina Wetzel at Advantage Chevrolet of Hodgkins

Carolina Wetzel | Page 28

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.8
549 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

549 Reviews

Write a Review

549 Reviews of Carolina Wetzel

February 01, 2023

Dealership Rating
Employee Rating

During a routine oil change they discovered an oil leak and recommended a diagnostic to determine the cause for $180. After I investigated, I discovered my vehicle was still covered under factory warranty More

by christophermartinez15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 03, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

February 01, 2023

Dealership Rating
Employee Rating

Great employees. They care about my service. Regular minders. Follow ups are appreciated. I appreciate the shuttle More

by GERARDOA5799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julia Harskey, Felipe Alfaro, Sergio Andrade

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Feb 02, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that I can do, please come back and see me again. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 31, 2023

Dealership Rating
Employee Rating

Nice people to work with nice place to take my car for services with the working crew. More

by w_odum@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 02, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 19, 2023

Dealership Rating
Employee Rating

I had no problems with my 1st oil change. and I would like the rear park assist enabled when the part is available. More

by bsimon11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to write this review. I am pleased to hear that we were able to provide an efficient and overall positive experience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 02, 2023

Dealership Rating
Employee Rating

Excellent customer service will definitely be coming back and will refer others to this dealership. More

by kbuddice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 04, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 28, 2022

Dealership Rating
Employee Rating

Todo bien amable en la entrada y salida buen tiempo en el servició en general More

by moises58695
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 29, 2022

Advantage Chevrolet of Hodgkins responded

Muchas gracias, que tenga un día exelente! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 26, 2022

Dealership Rating
Employee Rating

Customer service provided by Carolina Martinez was excellent. The service was completed in a timely bases. We More

by jadiazmtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Andrade

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Dec 28, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to leave us a review and for giving us feedback. I am glad that Carolina and the rest of the Advantage Chevrolet of Hodgkins service team were able to repair your car to your standards. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 26, 2022

Dealership Rating
Employee Rating

Very professional and courteous did the work in the estimated time without delay. Did not pressure me. More

by BENJMOLENDA
Recommend Dealer
Yes

Other Employees Tagged: Julia Harskey

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Dec 28, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let me know if I can help you with anything else. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 15, 2022

Dealership Rating
Employee Rating

Had issues getting details of repair costs and why warranty or extended warranty would not cover repairs. Dealer would not return calls and didn't event inform us when repair was completed requiring u More

by cmartin249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Dec 16, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to provide our dealership with feedback about your experience. I can assure you that 100% customer satisfaction is our utmost priority and I would like the chance to further understand what happened. Please contact me directly at your earliest convenience so I can resolve your concerns. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

December 12, 2022

Dealership Rating
Employee Rating

Great staff very quick response time and got my car fixed fast. Definitely will come back! More

by H.DEJESUS_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 14, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for writing about your visit with us! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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