Carolina Wetzel | Page 28

First off I usually go to this dealership figuring I would be taken care of since I bought my vehicle here. But the past two times when I perviously had a check engine light on and was charged $220 for would be taken care of since I bought my vehicle here. But the past two times when I perviously had a check engine light on and was charged $220 for a part on my battery that was damaged by rodents which I should of asked to see it. I've owned 5 cars and never had rodent issues before so chalk that up to my fault for not asking Ms. Martinez. Now this past Friday I go for a simple oil change with tire rotation and I asked for the tires to be balanced. Before stuff was cheap for service now everything is more expensive I know the excuse everything is going on but for the same price your charging I rather give my money to a shop down the street that is not a dealership. I feel like I'm just a number and not valued as a customer anymore. Also wasting almost three hours on my day off mind you for a oil change and alignment is ridiculous by any means. I will not be returning for any services unless it's something major even then might look around for another shop. Looking at the prices I was charged close to $250 in labor, $25 shop fee, and close to $70 for parts (Oil & filter. Makes you wonder why people don't trust dealership service departments anymore. Finally your service porter left the paper mat in my vehicle all dirty from when he was done washing it. Which isn't the first time my car is a mess from your service department. More

by Anthony O. Verified Customer Verified Customer

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Friendly professional people clean pretty quick service and was able to get me in same day as call and was able to get me in same day as call More

by dsbsbb Verified Customer Verified Customer

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I had a great experience with the service department. Everything was fixed per the recommendations made by my service advisor. Everything was fixed per the recommendations made by my service advisor. More

by mcampbell941 Verified Customer Verified Customer

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Everyone at the dealership is friendly. When I bring my vehicle in for service Carolina and Felipe are very courteous and respectful. When I bring my vehicle in for service Carolina and Felipe are very courteous and respectful. More

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Muy amable te explican todo lo que necesita tu carro . .un ambiente muy agradable para esperar y tienes ayuda en tu idioma .un ambiente muy agradable para esperar y tienes ayuda en tu idioma More

by Mendez Africa Verified Customer Verified Customer

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Friendly inviting atmosphere Knowledgeable and informative staff Clean service and waiting area Kept me informed during the process informative staff Clean service and waiting area Kept me informed during the process More

by RIZMAN45 Verified Customer Verified Customer

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Caroling and service mgr is very honest and transparent. You here so many horrible stories about car dealerships. I honestly not mine. Thank you for all that you do! Danny is nice and always available to You here so many horrible stories about car dealerships. I honestly not mine. Thank you for all that you do! Danny is nice and always available to take me back and forth to work. More

by MRSBLACKROSE Verified Customer Verified Customer

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Keep up the good work and you guys are be around a long time. Good service. long time. Good service. More

by Frank R Garcia Verified Customer Verified Customer

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Good job. Job well done great service some of the staff are very nice. K Job well done great service some of the staff are very nice. K More

by Cfair87 Verified Customer Verified Customer

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Carolina is always helpful and pleasant. She even noticed a few light scratches on my car and gave me the name of someone who could fix them if I wanted. She even noticed a few light scratches on my car and gave me the name of someone who could fix them if I wanted. More

by g.meyers Verified Customer Verified Customer

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