Carolina Wetzel | Page 40
Service Advisor
Advantage Chevrolet of Hodgkins
9510 Joliet Rd
Hodgkins, IL 60525
Languages Spoken
English
Spanish
409 Reviews
Write a Review409 Reviews of Carolina Wetzel
February 08, 2021
Great reliable work and great personable customer service every time I visit. Never departed with doubt in my mind when leaving my vehicle for service! every time I visit. Never departed with doubt in my mind when leaving my vehicle for service! More
Other Employees Tagged: Fabian Murillo, Steve Garcia, Felipe Alfaro
February 08, 2021
Great service department.Everyone in the service department is always so friendly and knowledgeable. They are always available to answer any and all of my questions. department is always so friendly and knowledgeable. They are always available to answer any and all of my questions. More
February 08, 2021
Advantage took great care of me! They always go above and beyond to take care to make sure I’m happy with my experiences. From the sales team to the service team they go above and beyond. beyond to take care to make sure I’m happy with my experiences. From the sales team to the service team they go above and beyond. More
Other Employees Tagged: Mike Armstrong, Felipe Alfaro , Mike O’Connor
February 05, 2021
Everything was taken care of and is all fixed up. But I never thought I’d have to wait 2 hours for one tire to be changed..... after waiting for an 1 hour 45 minutes I asked for an update. The man walked o never thought I’d have to wait 2 hours for one tire to be changed..... after waiting for an 1 hour 45 minutes I asked for an update. The man walked out and had to come back in because the car was no longer being worked on and he didn’t know where it was..... turns out the car was parked back in the lot because they had finished the car a while ago- either they had forgotten to process the paperwork or something because I wasted my time waiting there. Who knows how long I would’ve waited (probably till they closed at 6pm) for them to realize that my car and paperwork were never officially closed out. I wish I could say I left happy but I was a little pissed off. As we all know time is money and humans make errors but I just wish my experience had been better. I sure don’t want to be anywhere longer than I have to during a pandemic. And that’s my first experience at Chevy. Carolina did great tho- she let me know I only had 30 minutes left after waiting for an hour (I received a maintenance video 30 mins after arriving showing my car tires diagnostic and what was under the hood)- only after she left no one really must’ve followed up with me and that’s when I had to start asking for information. More
February 05, 2021
Not a regular customer but the Service Dept. provided me with customer friendly and expeditious service from point of arrival to completion of car maintenance. with customer friendly and expeditious service from point of arrival to completion of car maintenance. More
Other Employees Tagged: Valerie Tromiczak, Owen Suarez
February 05, 2021
Good customer service. I was greeted and assisted with all my questions. The service people were attentive and made sure to check on me. The service in all was great. all my questions. The service people were attentive and made sure to check on me. The service in all was great. More
February 05, 2021
I bring several different trucks from my work and my personal truck & car to Advantage because I always am taken care of and never have any issues personal truck & car to Advantage because I always am taken care of and never have any issues More
Other Employees Tagged: Felipe Alfaro