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Carolina Wetzel
Carolina Wetzel at Advantage Chevrolet of Hodgkins

Carolina Wetzel | Page 7

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.8
549 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

549 Reviews

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549 Reviews of Carolina Wetzel

May 23, 2025

Dealership Rating
Employee Rating

The staff is great and very helpful and the facility is very clean. I was very satisfied with my experience. More

by kcdarthvader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro , Jocelyn Keys

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May 24, 2025

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff at Advantage Chevrolet of Hodgkins to be helpful and that you appreciated the cleanliness of our facility. Your satisfaction is our top priority, and we look forward to assisting you again in the future! Sincerely, Mo Muhsen General Manager mmuhsen@advantagedealer.net 708-215-2403

May 24, 2025

kcdarthvader responded

I do have a request or concern. Why didn’t GM allow access to CarPlay or at least some of the more popular Apps like Uber and Uber Eats, Lyft, DoorDash. Any chance you could request an update allowing these apps. I’ve already submitted that request but coming from you I think would help.

May 16, 2025

Dealership Rating
Employee Rating

Carolina was very knowledgeable of the service I needed/requested and extremely helpful super easy to work with. More

by JST1MRE1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro, Owen Suarez

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May 16, 2025

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words! We're thrilled to hear that Carolina provided you with knowledgeable and helpful service. At Advantage Chevrolet of Hodgkins, we always aim to make your experience as easy and pleasant as possible. We look forward to assisting you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

May 15, 2025

Dealership Rating
Employee Rating

Service were bad damage my vehicle then said it was my fault and did not update my recall for the vehicle also did not do what I asked then tried to charge me 200.00 for nothing I went to jack phalen they More

by b.mason.cg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Richard Hurtado

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May 17, 2025

Advantage Chevrolet of Hodgkins responded

We acknowledge your review and are currently looking into the events you’ve detailed.

May 12, 2025

Dealership Rating
Employee Rating

I have confidence in the work done in the Service Dept. When you drive away, you know it is done. Also Carolina and Owen both do well in communicating any concerns or needs that are spotted. Thanks! More

by judipan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Suarez

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May 12, 2025

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! We appreciate your confidence in our Service Department at Advantage Chevrolet of Hodgkins. It's great to hear that Carolina and Owen provided clear communication regarding your vehicle's needs. We look forward to serving you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

May 13, 2025

judipan17 responded

Give appreciation and credit where it is due, everyone who had a hand in servicing my car. Thanks again.

May 10, 2025

Dealership Rating
Employee Rating

We always bring our cars here. They have the best service and all the staff are very friendly & polite. More

by litoelisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Armstrong, Robert Alanis, Felipe Alfaro, Owen Suarez , Emily Salcido, Patryk Wyrazik

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May 10, 2025

Advantage Chevrolet of Hodgkins responded

Thank you for the wonderful review! We truly appreciate your loyalty to Advantage Chevrolet of Hodgkins and are delighted to hear that you consistently receive the best service from our friendly team. We look forward to serving you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

May 10, 2025

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Employee Rating

Awesome people and they work great with you and did everything they said they would More

by sal042885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

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May 10, 2025

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with us at Advantage Chevrolet of Hodgkins. Our team strives to provide excellent service, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

May 10, 2025

Dealership Rating
Employee Rating

Personable, knowledgeable and answered all my questions. Would ask for her again on my next visit More

by MFSANTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2025

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team personable and knowledgeable. It’s great to know that all your questions were answered. We look forward to seeing you next time at Advantage Chevrolet of Hodgkins, and we’ll be here to assist you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

May 04, 2025

Dealership Rating
Employee Rating

Mechanics take to long to check my car and never send me a video on my car More

by ARAMBULA.ANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Salcido

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May 05, 2025

Advantage Chevrolet of Hodgkins responded

Thank you for your feedback. I understand your concerns regarding the time taken for service and the video updates. At Advantage Chevrolet of Hodgkins, we strive to keep our customers informed and ensure timely service. Your experience is important to us, and I encourage you to reach out directly so we can discuss this further and ensure a more positive experience in the future. We appreciate your input and look forward to improving your next visit. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

May 03, 2025

Dealership Rating
Employee Rating

We have been coming here for yrs. We love the service and staff are outstanding and very friendly. More

by litoelisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Armstrong, Robert Alanis, Felipe Alfaro, Owen Suarez , Emily Salcido, Patryk Wyrazik

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May 03, 2025

Advantage Chevrolet of Hodgkins responded

Thank you so much for your kind words! I'm thrilled to hear that you've been enjoying our service at Advantage Chevrolet of Hodgkins for years. Our team works hard to provide outstanding and friendly service, and it's wonderful to know that it shows. We look forward to seeing you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

April 26, 2025

Dealership Rating
Employee Rating

I have been dealing with the dealership for years and they are the best with the service department and sales. More

by stas8631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Sikirica, Owen Suarez, Olga Meza , Patryk Wyrazik

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Apr 26, 2025

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! We're so glad to hear that you have had great experiences with both our service department and sales at Advantage Chevrolet of Hodgkins over the years. Your loyalty means a lot to us, and we look forward to continuing to serve you in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

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