Caroline Combs
Caroline Combs at BMW of West Chester

Caroline Combs

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
122 Reviews

Dealership Experience

6 yrs, 1 mo

4.9

122 Reviews

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122 Reviews of Caroline Combs

January 06, 2026

Dealership Rating
Employee Rating

Caroline always exceeds expectations. She made sure that everything was explained, the proper work was done, and I was out within the time frame promised. More

by wjohnvandenberg
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

January 05, 2026

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Employee Rating

It was fine. Seemed organized. Explained what was going to happen. Clean, efficient, communication was effective More

by RAHOLL
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

January 04, 2026

Dealership Rating
Employee Rating

Caroline was very attentive to my needs and timeline. I appreciate her assistance with the servings my car required. . More

by SLEWENSOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 04, 2026

Dealership Rating
Employee Rating

Caroline was very professional, knowledgeable, and helpful. She explained the status of my vehicle in detail and patiently answered all of my questions. I would definitely work with her as my serv More

by mmitnick.mm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 02, 2026

Dealership Rating
Employee Rating

I was able to drop off early and Caroline was able to squeeze our car in and get the situation resolved early - was very satisfied with the service! The video from the tech was also well done and informa More

by KLYZ345
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

December 31, 2025

Dealership Rating
Employee Rating

Robert is the consummate salesperson who understands his customer and the car they desire. He will accommodate them and deliver an exceptional customer experience. BMW of West Chester is the dealer for y More

by MIchaelH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 27, 2025

Dealership Rating
Employee Rating

This dealership and its personnel are professional, thorough and patient. The facility is also clean and well kept. The ladies bathroom gets a five out of five. More

by Hac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Izzi

December 25, 2025

Dealership Rating
Employee Rating

BMW was accommodating and kept in touch with the videos of the work being completed. They were professional and easy to talk to about the work More

by FINZZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 24, 2025

Dealership Rating
Employee Rating

Service was fast and pleasant. I appreciated having a loaner over the weekend. All the issues with my car were fixed at one time. More

by mmjoarder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 19, 2025

Dealership Rating
Employee Rating

Caroline was great at keeping me informed during my service visit. All needed work was texted for my approval. More

by ronheier
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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