Caroline Fletcher | Page 7

Super friendly and always quick and easy service even as a walk in I appreciate this team a walk in I appreciate this team More

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Outstanding service, had 20k service done on my Highlander and was in and out in 25 minutes. Thank you Royal Moore. Highlander and was in and out in 25 minutes. Thank you Royal Moore. More

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One word. Great! Some reasons: 1) Promptness - getting routine service done quickly 2) Specialization - I had a number of questions about the software and e Great! Some reasons: 1) Promptness - getting routine service done quickly 2) Specialization - I had a number of questions about the software and electronics on my seven month old Prius Prime. My service manager called in the shop foreman who is also the technical expert on these things. He really knew his way around the user interface and showed me several things I hadn't found and explained some other behaviors I hadn't figured out. And I'm pretty technical. I did have one puzzler that he'd never heard of. His response was appropriate: "If you ever figure it out, let me know". A great technician takes an INTEREST in things like this. 3) Going the "Extra Mile" - I noticed one of your lead service managers helping a fellow customer by attempted to deal with some very minor body surface issues. I had some paint scuffs from an unfortunate encounter with another vehicle's (large) tire. I asked him if he'd take a look at my problem. He did and demonstrated use of a marvelous product - "California Gold Scratch Remover". It worked for my case and I promptly bought a bottle to finish the job with. 4) Comfort - Royal Moore's customer waiting area is first class. I could go on but I want to keep this reasonably short. -DonD More

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This was a quick and totally frictionless visit. I barely remember that I was even there. I barely remember that I was even there. More

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Caroline was very professional and expedited my paperwork very nicely. She made sure to answer all my questions. very nicely. She made sure to answer all my questions. More

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Very attentive also as well as courteous and accommodating explained in detail the service and in a timely way! accommodating explained in detail the service and in a timely way! More

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I like your nice clean facilities. Your staff responded immediately when I entered the service area. My service to my vehicle was done quickly. And of course the coffee and snacks are Your staff responded immediately when I entered the service area. My service to my vehicle was done quickly. And of course the coffee and snacks are very much appreciated. As a loyal customer, I would love to see more coupons for a reduced rate for services rendered. More

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went in this morning for service on my vehicle, everyone was friendly and service was quick. Thank you caroline & royal moore! was friendly and service was quick. Thank you caroline & royal moore! More

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Dropped car off at prescheduled appointment for an oil change, it was nearly 20 minutes before any took the car. It then took an hour to finish the service. Overall 1 hour and 15 minutes for an oil change change, it was nearly 20 minutes before any took the car. It then took an hour to finish the service. Overall 1 hour and 15 minutes for an oil change.. however notification took and additional 15 minutes, so I was waiting for an hour and 30min for an oil change. Seems a bit to long for a simple service. More

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Helpful and speedy service call. Pleasant waiting area. Always a breeze at Royal Moore Toyota. Pleasant waiting area. Always a breeze at Royal Moore Toyota. More

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